sr software engineer manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • Objective: Seeking a new challenging position at a top technology organization that allows for career advancement by enabling my exceptional knowledge in QA, Production Support and Infrastructure Architecture, utilization of over 24+ years of experience in the Information Technology industry. Summary of Qualifications
  • Exceptional leader to work on multiple projects simultaneously and deliver the project on time with quality.
  • Result oriented leader with excellent team and coalition building skills with the ability to function well in fast-paced, high pressure atmosphere
  • Risk taker with the abilities to develop and implement creative organization-wide programs while staying within companies' financial budget
  • Self-confident individual with highly valued interpersonal skills from presenting to executive leadership throughout various segments of the organization
  • SAFe4 Agilist, SAFe- Practitioner, Program Incremental Planning, Iterative & Incremental Development, Kanban, Lean Agile, Scrum
  • IBM Cloud kubernetes Service, IBM Cloud Private - Foundation Technology, IBM Cloud Private Infrastructure and Architecture and IBM Cloud Private Installation & Configuration
  • Operating Systems - UNIX, Linux, MS- DOS, MS-Windows, Windows NT
  • Application & Web Servers - IBM WebSphere Application Server, AWS, Oracle WebLogic Server, Red Hat JBOSS, IBM Web Server, Tomcat Apache, Kafka, Microservices, Kafka, Eclipse, EJB, J2EE, JMS, JDBC/ODBC, JNDI, Helm, IBM Cloud Private, Jenkins (CI/CD), Docker, Github, Docker, Kubernete, OpenShift (CI/CD)
  • Database & Utility - Oracle 12x, SQL, PL/SQL, DBase, Mongo, Elasticsearch, Coherence
  • Protocols - TCP/IP, FTP, SSH, LAN, SDWAN, HTTP, HTTPS, real-time Diameter base protocol
  • Tools - QTP, Jmeter, FTP, Autosys, Maestro, WinRunner, Load Runner, SeleniumHQ, MS-Office, Lotus Notes, Visio, Business Object Report, Toad, Precise, IBM App Scan, Veracode, Maven, Code Cloud, CentralSCM, SDC, Webserver, AppServer
  • Languages - Python, Ant, shell, Perl, YAML, JSON, Basic, C, C++, Visual Basic, Java, Power Builder, SQL, Pro C, UNIX, LINUX
Work History
07/2017 to Current
Sr. Software Engineer Manager AT&T/IBM City, STATE, USA
  • Utilizing SAFe agile development framework, Collaborate with Technical Architect, Developer, SM, RTE and architect test strategy during Value Stream PI (Program Incremental) planning event.
  • Provide subject matter expertise of system architecture and define optimal testing strategies for various enhancements with regression testing to ensure products and application quality meets business requirements.
  • Perform architecture impacts analysis for quality, on complex large suite of AT&T Enterprise Business Solution systems.
  • Lead large team (35+) team members working on multiple product delivery comprised of both offshore and onshore employees with complex enterprise wide applications resulting in getting defect density < 5% per year.
  • Established continuous and effective communications with team members, and business users to set expectations and negotiate priorities appropriately.
  • Achieved defect removal efficiency >90% for each software release resulting in higher customer satisfaction score.
  • Manages budget to plan activities and deliver commitment on time with quality.
  • Perform sequential quality checks during testing phase which allowed for achievement of Application Quality Index ~5 developing better-quality application.
  • Create and proposes mitigation plan with options including pros/cons and risk, and review with Business users to finalize solution that meets business needs.
  • Serve as point of escalation and become actively involved, as required, to meet commitment and resolve complex issues.
  • Worked with team in proactive mode, including timely resolution and identification of remediation opportunities. Conduct retrospective meeting with team and define solution to prevent failures.
  • Operate in culture of continuous improvement, adaptation, reflection and growth to ensure effective team with quality standard.
  • Worked with peer teams and improve end to end workflow process.
  • Perform retrospective after each release and define improvement opportunity, provide recommendations and advise on system testing, improvements, optimization, or support efforts, including proactive recommendations.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
08/2007 to 07/2017
Sr. Tech. Architect - Production & Infrastructure AT&T City, STATE, USA
  • Enhanced enterprise application architecture to meet business requirements in complex environments achieving 99.99% production availability across variety of mission critical applications.
  • Maintained 99.00% quarterly disaster recovery compliance for mission critical applications which insured availability on complex production environments.
  • Achieved 99.00% production deployment while keeping intact time, cost, and quality standards.
  • Completed average rate of 99.99% response time for critical transactional data to meet business requirements Sr.
  • Technical Team Lead- QA : AT&T Long Distance & U-verse.
  • Drove operational improvements which resulted in savings and improved profit margins.
06/1996 to 08/2007
Sr. Technical Team Lead- QA AT&T City, STATE, USA
  • Led the QA team by establishing and enforcing quality assurance measures and testing standards for new products & services enhancements to existing applications throughout the SDLC which reduced organizations workload by 40%.
  • Created automated processes for the collection and analysis of transactional data for ensuring and enhancing software product quality by 25% per year.
  • Directed the analysis of formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interpretability flaws.
  • Ensured that software quality measures including Change Control, and Release Management comply with industry standards and accepted.
Expected in 06/1996
Master of Science: Computer Science
Illinois Institute of Technology - Chicago, IL
Expected in 05/2018
Certified: Agile Methodology
Safe4 Agilest - Scaled Agile,
Expected in 10/2018
Certified: Agile Methodology
Safe4 Practitioner - Scaled Agile,

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Resume Overview

School Attended

  • Illinois Institute of Technology
  • Safe4 Agilest
  • Safe4 Practitioner

Job Titles Held:

  • Sr. Software Engineer Manager
  • Sr. Tech. Architect - Production & Infrastructure
  • Sr. Technical Team Lead- QA


  • Master of Science
  • Certified
  • Certified

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