Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
  • Objective: Seeking a new challenging position at a top technology organization that allows for career advancement by enabling my exceptional knowledge in Systems Architecture and utilization of over 23+ years of experience in the Information Technology industry Summary of Qualifications
  • Result oriented leader with excellent team and coalition building skills with the ability to function well in fast-paced, high pressure atmosphere
  • Risk taker with the abilities to develop and implement creative organization-wide programs while staying within companies' financial budget
  • Self-confident individual with highly valued interpersonal skills from presenting to executive leadership throughout various segments of the organization
  • Skills
    • Operating Systems - UNIX, Linux, MS- DOS, MS-Windows, Windows NT
    • Application & Web Servers - IBM WebSphere Application Server, AWS, Oracle WebLogic Server, Red Hat JBOSS, IBM Web Server, Tomcat Apache, Kafka, Microservices, Kafka, Eclipse, EJB, J2EE, JMS, JDBC/ODBC, JNDI
    • Database & Utility - Oracle 12x, SQL, PL/SQL, DBase, Mongo, Elasticsearch, Coherence
    • Protocols - TCP/IP, FTP, SSH, LAN, SDWAN, HTTP, HTTPS, real-time Diameter base protocol
    • Tools - QTP, Jmeter, FTP, Telent, Autosys, Maestro, WinRunner, Load Runner, SeleniumHQ, MS-Office, Lotus Notes, Visio, Business Object Report, Toad, Precise, IBM App Scan, Veracode, Maven, Code Cloud, CentralSCM, SDC
    • Languages - Python, Ant, shell, Perl, Basic, C, C++, Visual Basic, Java, Power Builder, SQL, Pro C
    • Ant, Enterprise, Y2K
    • Apache, ODBC
    • Basic, Operating Systems
    • Billing, Optimization
    • C, Oracle
    • C++, Oracle Database
    • Continuous improvement, PL/SQL
    • Customer satisfaction, Perl
    • Database, Power Builder
    • DBase, Pro C
    • Disaster recovery, Processes
    • Eclipse, Protocols
    • EJB, Python
    • FTP, QTP
    • HTTP, Quality
    • IBM, Quality assurance
    • J2EE, QA
    • Java, Real-time
    • JMS, Red Hat
    • JDBC, SSH
    • JNDI, Shell
    • LAN, SQL
    • Linux, TCP/IP
    • Load Runner, Toad
    • Lotus Notes, Tomcat
    • Maestro, UNIX
    • Access, Visio
    • MS-Office, Visual Basic
    • MS-Windows, Web Servers
    • 2000, Web Server
    • Windows NT, WebLogic
    • Migration, IBM WebSphere
    • MS- DOS, WinRunner
    Work History
    Sr. Software Engineer Manager, 07/2017 to Current
    SlackCO, State, USA
    • Lead a large team comprised of both offshore and onshore employees with complex enterprise wide applications resulting in getting the defect density < 5% per year.
    • Achieve defect removal efficiency >90% for each software release resulting in a higher customer satisfaction score.
    • Perform sequential quality checks during the testing phase which allowed for the achievement of the Application Quality Index ~5 developing a better-quality application.
    • Operate in a culture of continuous improvement, adaptation, reflection and growth to ensure an effective team with quality standard.
    • Perform retrospective after each release and define improvement opportunity, provide recommendations and advise on system testing, improvements, optimization, or support efforts, including proactive recommendations.
    Sr. Technical Architect, 08/2007 to 07/2017
    Uverse & Mobility, AT&TCity, STATE, USA
    • Enhanced enterprise application architecture to meet business requirements in complex environments achieving 99.99% production availability across a variety of mission critical applications.
    • Maintained 99.00% quarterly disaster recovery compliance for mission critical applications which insured availability on complex production environments.
    • Achieved 99.00% production deployment while keeping intact time, cost, and quality standards.
    • Completed an average rate of 99.99% response time for critical transactional data to meet business requirements.
    Sr. Technical Team Lead, 06/1996 to 08/2007
    AT&T Long Distance & U-verse AT&TCity, STATE, USA
    • Led the QA team by establishing and enforcing quality assurance measures and testing standards for new products & services enhancements to existing applications throughout the SDLC which reduced organizations workload by 40%.
    • Created automated processes for the collection and analysis of transactional data for ensuring and enhancing software product quality by 25% per year.
    • Directed the analysis of formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interpretability flaws.
    • Ensured that software quality measures including Change Control, and Release Management comply with industry standards and accepted best practices Awards: 06/1999 Nova President Award 07/1998 Nova President Award Usage Assurance /INTERTECH Project Access Cost Management Project 09/2004 Certificate of Excellence 01/2000 Star Performance Award DIA Billing Migration from IAF to Telegence ACI/IT Y2K testing project.
  • Certified Safe4 Agilest (2018), Certified Safe4 Practitioner (2018)
  • Oracle Database Administrator, Unix Administrator
  • : , Expected in 2004
    - ,
    M.S: Computer Science, Expected in 1996
    Illinois Institute of Technology - Chicago, IL
    M.S: Physics, Expected in 1992
    S. P. Claire University - Anand, Gujarat

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    School Attended

    • Illinois Institute of Technology
    • S. P. Claire University

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    • Sr. Software Engineer Manager
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    • <li>Certified Safe4 Agilest (2018), Certified Safe4 Practitioner (2018)</li><li>Oracle Database Administrator, Unix Administrator</li>
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