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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Resourceful Senior Service Desk Administrator with 7 years of diverse IT service experience for various hardware and software platforms. Tech-savvy computer expert with passion for teamwork and helping others while adapting to unexpected challenges. Committed to keeping abreast of new technologies and proven at uncovering new, timesaving solutions to common service issues.

Skills
  • Technical Troubleshooting
  • Call Center Operations
  • Software upgrades
  • Service desk support
  • Application installations
  • Customer support needs assessment
  • Teambuilding
  • Problem resolution
  • Multitasking
  • Hardware diagnostics
  • LAN/WAN
  • MS Office
Experience
11/2018 to Current
Sr Service Desk Administrator Altair Bedford, TX,
  • Respond to client's technical needs in an efficient, timely, and professional manner via the phone or email.
  • Support Flagstar bank applications in a wide variety of computer environments.
  • Thoroughly support end users on integrated systems.
  • Provide technical feedback and recommendations to development staff to enhance products.
  • Assist Analysts with issues that are deemed beyond their current expertise.
  • Maintains current technical expertise in rapidly changing technology of computers, applications, and communications and utilizes state-of-the-art techniques when implementing computing and automated solutions.
  • Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed.
  • Build, maintain and update Known Error Database and the Knowledge Database, ensuring incidents and resolutions are documented.
  • Participate in compliance, regulatory, and technology training.
  • Ensure compliance with applicable federal, state and local laws and regulations.
  • Complete all required compliance training.
  • Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures.
  • Take responsibility to keep up to date with changing regulations and policies.
08/2015 to 11/2018
Service Desk Administrator Brady Corporation Milwaukee, WI,
  • Respond to client's technical needs in an efficient, timely, and professional manner via the phone or email.
  • Support Flagstar bank applications in a wide variety of computer environments.
  • Thoroughly support end users on integrated systems.
  • Provide technical feedback and recommendations to development staff to enhance products.
  • Assist Analysts with issues that are deemed beyond their current expertise.
  • Maintains current technical expertise in rapidly changing technology of computers, applications, and communications and utilizes state-of-the-art techniques when implementing computing and automated solutions.
  • Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed.
  • Build, maintain and update Known Error Database and the Knowledge Database, ensuring incidents and resolutions are documented.
  • Participate in compliance, regulatory, and technology training.
  • Ensure compliance with applicable federal, state and local laws and regulations.
  • Complete all required compliance training.
  • Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures.
  • Take responsibility to keep up to date with changing regulations and policies.
05/2015 to 08/2015
IT Intern Flagstar Bank City, STATE,
  • Independently provide technical support to users spanning multiple platforms using various methodologies to resolve technical issues.
  • Build, maintain and update Known Error Database and the Knowledge Database, ensuring incidents and resolutions are documented.
  • Participate in compliance, regulatory, and technology training.
  • Ensure compliance with applicable federal, state and local laws and regulations.
  • Complete all required compliance training.
  • Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures.
  • Take responsibility to keep up to date with changing regulations and policies.
Education and Training
Expected in 12/2017
Business Economics, Leadership & Organizational Behavior, Applied Managerial Statistics: Business Administration, Network and Comm Management
KELLR GRADUATE OF MANAGEMENT - Southfield, Michigan
GPA:
Legal, Political, Ethical Dimensions of Business
Expected in 05/2010
CISCO Networking, Computer and Network Security, Network/Data/Computer Communications: Computer/Information Systems
ROBERT MORRIS UNIVERSITY - Moon, Pennsylvania
GPA:
Web Development and E-Commerce Technology, Linux System Administration, “M” Programming Language, Advanced System Analysis and Design, and Operating Systems
Expected in 01/2005
Diploma:
ATHENS HIGH SCHOOL - Troy, Michigan
GPA:

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School Attended

  • KELLR GRADUATE OF MANAGEMENT
  • ROBERT MORRIS UNIVERSITY
  • ATHENS HIGH SCHOOL

Job Titles Held:

  • Sr Service Desk Administrator
  • Service Desk Administrator
  • IT Intern

Degrees

  • Business Economics, Leadership & Organizational Behavior, Applied Managerial Statistics
  • CISCO Networking, Computer and Network Security, Network/Data/Computer Communications
  • Diploma

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