Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Scrum Master with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Overall 10+ years IT experience including 7 years' experience, promoting the implementation of different Agile frameworks including Scrum, Kanban and SAFe. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills, following different delivery cycles including the software Development Lifecycle. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams across different geographical locations. Considered expert in prioritizing tasks and optimizing workflows.

  • Development team trainings
  • Risk identification
  • Business & IT planning
  • Cross-functional supervision
  • Requirements analysis
  • Team Building
  • Planning and Coordination
  • Scope Management
  • Conflict Resolution
  • Excellent Communication Skills
  • Agile transformation

Work History
11/2020 to Current Sr Scrum Master Cox Auto Inc | Charleston, SC,
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Shielded scrum team from external interference for optimal productivity and success of Agile process.
  • Communicated with scrum team members and business stakeholders to keep project on schedule.
  • Operated under Scrum and Safe frameworks to efficiently organize and carry out project tasks.
  • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
  • Produced Sprint reports at the end of each sprint, updating customers and senior leaders on progress and roadblocks.
05/2014 to 09/2020 Scrum Master Applied Research Associates, Inc. | Baton Rouge, LA,
  • Served as a scrum master in Agile environment for multiple projects using software development lifecycle
  • Facilitated all scrum ceremonies including daily standup, sprint planning, review and retrospective.
  • Facilitated interactive discussions with business units and technology teams in order to accurate define and align requirements.
  • Provided timely, accurate, and actionable information to program stakeholders and clients in a structured and transparent way using project reports such as ; burndown charts, sprint reports and velocity reports.
  • Trained and coached project teams on Agile processes and agile best practices.
  • Coordinated with the business stakeholders to create long-term business strategy by using client feedback to identify necessary process improvements.
  • Engaged clients to gather software requirements/business rules, and ensure alignment with development teams.
  • Worked closely with numerous IT teams and cross-domain partners to manage timelines and project deliverables.
  • Maintained transparency throughout project delivery via daily scrums, weekly meetings, status reporting, action items and meeting minutes.
  • Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.
  • Shielded scrum team from external interference for optimal productivity and success of Agile process.
  • Managed and maintained a healthy product backlog by facilitating schedule backlog refinement ceremonies and supported Scrum framework for monthly sprint releases.
04/2012 to 04/2014 Scrum Master Applied Research Associates, Inc. | Berkeley, MO,
  • Incorporated agile methodology and scrum techniques to manage requirements while adhering to compliance and regulations.
  • Facilitated all scrum events (daily Standup, sprint reviews, retrospectives, sprint planning).
  • Trained, coached and mentored my team members in agile best practices.
  • Worked with product owners and development teams to maintain healthy and prioritize product backlogs, and write INVEST ready user stories with a defined acceptance criteria.
  • Responsible for frequent follow-up and friendly reminders to the team on updating JIRA tasks on a daily basis for more accurate reporting.
  • Prepared and analyzed sprint Burn-down charts and reports, ensuring crystal clear communication among all team members, stakeholders and business users.
  • Responsible for resolving team impediments and conflicts derailing work process.
  • Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Collaborated with project owners and team members to set ambitious but achievable goals.
07/2008 to 05/2011 IT Support Manager Motion Recruitment | Indianapolis, IN,
  • Responsible for engineering and business computing needs including financing, planning, setup, operations, networking, integration of database, network design/development and engineering applications using Microsoft SQL in a multi-vendor equipment such as IBM, COMPAQ, Gateway, HP and Dell.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Early adopter of virtualization technology (i.e.VMware) for server break-fix and web server farms (2 physical server with 4 virtual on each).
  • Performed all phases of network design from concept through delivered product.
  • Coached employees through day-to-day work and complex problems.
  • Tracked and documented metrics, and evaluated trends.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
Expected in Bachelor of Arts | Business Administration University of Buea, Cameroon, GPA:
  • Professional Scrum Master Certification -

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Resume Overview

School Attended

  • University of Buea

Job Titles Held:

  • Sr Scrum Master
  • Scrum Master
  • Scrum Master
  • IT Support Manager


  • Bachelor of Arts

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