Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • www.linkedin/in/Jessicao
Professional Summary

Experienced Scrum Master for Agile Software development teams with a successful track record of delivering high quality large enterprise projects that range from $500,000 to $5 million in budget.

Skilled team-player ready to bring 10+ years of experience and take on a challenging new role. Diligent, forward-thinking and adaptable to any dynamic company, customer and project needs. Successful at motivating teams to meet demanding time lines.

  • Agile Expertise (SAFe, Lean, Kanban, Iterative)
  • ALM software proficiency JIRA/TFS/Trello/Rally
  • CRM
  • Goal-Oriented
  • Stakeholder relations
  • Coaching & teaching skills
  • Risk/impediment identification
  • Documentation management
  • Microsoft Office proficiency
  • Planning and implementation
  • Excellent problem-Solving abilities
  • Excellent communication skills
  • Excellent Listening and Presentation skills
  • Detail-Oriented
  • Ability to multi-task & adapt
  • Ecommerce, Salesforce
  • Instinctive ability to ask thought- provoking questions and challenge the status-quo.
  • Data Analyzation
  • Confluence
Work History
03/2021 to Current Sr. Scrum Master Us Bank | Pueblo, CO,
  • Leading two squads in implementing Agile methodologies.
  • Facilitated all daily stand-ups, refinement, planning, review and retrospective meetings ensuring effective and clear communication.
  • Coordinated Virtual PI planning for two squads (1 Data squad and 1 Platform squad) by calculating capacity and prioritizing work to align with project objectives.
  • Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques e.g. retrium tool for retrospective and JIRA for meetings as we are all working virtually.

Key Achievement :

  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity. Increased velocity from 20-40 points per sprint and also helped implement code review into sprint workflow ensuring higher quality code.
09/2019 to Current Sr Scrum Master/Project Manager Prokarma, Inc. | Overland Park, KS,

Layer UX/UI

Products | Acquisitions integration | FMCSA

  • Coached teams in Agile practices and provided necessary training to create a positive mindset towards Agile Scrum
  • Facilitated sprint reviews, daily scrums, planning meetings and sprint retrospectives for continuous improvement in order to realize full team potential
  • Worked effectively with multiple Scrum teams both internally and off-shore. Effectively communicated relevant information to teams .Gained technical knowledge to facilitate the removal of impediments
  • Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit scrum team.
  • Shielded scrum team from external interference for optimal productivity and success of Agile process while meeting both management and team needs.
  • Create Change requests and ensure its on-time readiness for CAB. Ensure CR includes all information required by Change management for CAB approval are included in the change request.
  • Attend and support after hour implementation deployment bridge with onshore/offshore teams as needed.
  • Ability to diplomatically manage and mitigate technical delivery risks, drive risk mitigation, drive issue resolution, facilitate conflict resolution,conduct root cause analysis, and engage in lessons learned.
  • Analyzed projects to determine resource requirements and procured necessary equipment and software
  • Key Achievement : Led two scrum teams to become self organized, achieve full maturity,improving quality and increasing velocity
10/2017 to 06/2019 Scrum Master Prokarma, Inc. | Berkeley, CA,

Layer UX/UI

Products | 360 Performance Savings™|Refactoring project

  • Managed complex programs with multiple cross team integration points
  • Facilitated Agile Release Train events and processes while assisting teams in delivering value
  • Applied best principles based on situation (Context sensitive) fostering highly Adaptive and Dynamic environment
  • Promoted positive mindset within team by celebrating team successes.
  • Facilitated Backlog management (Hierarchy based), Estimation, Effective collaboration,Prioritizing, stand up meetings, retrospective, documentation of working agreement, definition of ready and definition of done for scrum team
  • Created and utilized fun newsletters and agile games to teach team agile principles and improve team spirit
  • Collaborated with Product Manager to plan road map execution based on estimates and capacity(KPI); also identified risks to project plans
  • Closely collaborated with team members to identify and quickly address problems
  • Anticipated and removed impediments to team delivery including cultural barriers, logistical challenges and language barriers
  • Key Achievement: Successfully led cross functional scrum teams with delivery time of 2 weeks. Increased team collaboration and velocity by 15%-20%
09/2015 to 08/2017 Scrum Master JP Morgan Chase | City, STATE,

Layer, UX/UI

Products | TARGET DATE COMPASS®| Refactoring legacy code

  • Communicated project milestones, status, and issues to key stakeholders
  • Facilitated team to deliver quality work, hitting deliverables on time and on budget
  • Removed roadblocks for team E.g. Managed over 10 support tickets per day
  • Facilitated agile events
  • Protected team, acting as servant leader
  • Release coordination
  • Ensured backlogs where refined and ready for next sprint
  • Used agile tools to track iterative development
  • Managed changing priorities and resolved resource conflicts to achieve results needed
  • Motivated teams by communicating and protecting goal
  • Key Achievement : Successfully implemented and facilitated migration from waterfall to Agile
Expected in 06/2010 Bachelor of Science | Information Technology University of Buea , Buea, Cameroon, GPA:
CSM (Certified Scrum Master- Scrum Alliance)

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  • Bachelor of Science

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