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sr program manager regional fleet operations resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Results-driven Management professional with 4 years of experience across fleet management, delivery operations, scheduling, organizational development, team building and process implementation. Highly adept in planning, coordinating and executing successful operational strategies. Track record of improving operational stability,efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions, defining and achieving objectives.

Skills
  • Leadership
  • End to End Warehouse Operations and Logistics
  • KPI Establishment and Delivering Results
  • Program Coordination and Implementation
  • Cost Control and Tracking
  • Continuous Improvement
  • 3P Vendor Management
  • Enterprise Resource Planning
Education
University of Massachusetts Lowell Lowell, MA, Expected in 05/2017 MBA : Finance And Operations - GPA :
Jawaharlal Nehru Technological University Hyderabad, India, Expected in 05/2014 Bachelor of Science : Mechanical Engineering - GPA :
Work History
Amazon.Com, Inc. - Sr.Program Manager Regional Fleet Operations
Pontiac, MI, 05/2021 - Current

1. Partnered with program managers ( SLS, BC, Analytics, Fleet, Academy ), Operations leaders, and DSPs to communicate and impact critical business initiatives. Create sustainable processes effectively bridging gaps between teams, processes and systems to drive safety and compliance KPI's by calibrating and training T3 to L8 leaders on fleet programs and initiatives across stations in the STX region.


2. Supported 3 L7s, 12 Ops Managers across 9 stations and 60 DSPs with a fleet 2600 strong. Working autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions.


3. Actively developing network wide training to be implemented for new OTR leaders in academy allowing them to be better partners to our DSPs and more successful in role. Partnering with PMs responsible for content creation, Sr. Academy leadership and other stakeholders as neccesary to drive continuous improvement and currency of content.


4. Reduced vehicles not utilized from 162 to 58 between Week 35 and 50 adding 104 vehicles back to rotation for peak reducing VNU by 64.2% during which time network only improved by 30%. Achieved this by holding weekly compliance calls, appointing VNU champions at a site level and with diligent following up with station ops managers as well as Senior Ops leaders. Looped in ASCN teams and got them on DSP roundtables to help add more service capacity to vehicles that were down for lengthy periods of time. Partnered operations leadership, business coaches and DSPs to ensure all capacity needs were met and there was an active dialog about any deficits and actions plans on remedies

heading into peak. This led to no station level deficit heading into peak, ensuring fleet was not the constraint for volume processing.


5. Owned key Quality metrics and drove Houston to DVIC compliance score improvement over 304 BPS from 95.66% during Week 19 to 98.7% during Week 48. Reduced DOOSD instances from 41 during Week 30 to 3 during Week 39 accounting for a 92.7% drop. All of the above was achieved while adding 3 new stations in the region going from 6 to a total of 9 from Q3 to Q4.

6. Conducted calibration audits to improve overall fleet health and drive down quality differences between VSA audits performed by the RFM and station OTR teams. Compared to calibration audits from August where 70 vehicles were grounded across Houston, added 3 new delivery stations and at the same time reduced vehicles grounded to 8 during the November calibration audits. This was an 88% reduction within 12 weeks dropping the region to within the 3% delta between RFM and station grounding rates. Average audit times during the same time increased from an average of 48 seconds to over 110 seconds. Achieved this by making DSP and OTR facing training documents which were later shared with the other RFMs to distribute with their regions and drive down knowledge gaps that were standing as a barrier for Ops managers from deep diving grounding rates and average VSA times.

Chenega Corporation - Area Manager Delivery Operations
Saint Marys, GA, 09/2019 - 04/2021
  • Launched 2 Buildings over 100,000 SQFT each with a combined capacity of over 60
  • Illion units annually and got promoted within 6 months
  • Cultivated and sustained a positive culture, quality performance, safe environment, and a positive, professional driver experience
  • Subject matter expert for all DA and DSP process areas in the station (Load Out, On
  • Oad Execution, RTS)
  • Managed two direct reports responsible for DA training processes and on road audit mechanisms for DAs
  • Participated in negotiations for DSP dispute resolution, specifically approving payment, determining payment adjustments where appropriate, and managing the DSP invoice process
  • Conducted weekly performance meetings with DSP owners to develop and ensure adherence to action plans that meet business objectives and to facilitate monthly round tables for owner feedback
  • Drove continuous cost and process improvement programs while maintaining positive working relationships with DSPs and operations leadership
  • Managed performances of 900 Drivers over 3 stations coaching them directly and indirectly through their DSPs towards best in the network goals for all safety and quality metrics
  • Responsible for DSP Compliance to the Fleet Management Program
  • Lead daily SUMs with the DA population prior to load out to drive quality and engagement
  • Determined DA scheduling strategy through optimization of delivery route assignment
  • Oversaw response to customer/TOC escalations
Marsh & Mclennan Companies, Inc. - Project Manager
Troy, MI, 06/2018 - 09/2019
  • Natural Gas
  • Anaged 5 employees to complete over $2.5 Million in design and construction projects for the Natural Gas Industry
  • Utlined work plans, assessed resources and determined timelines for projects
  • Eveloped weekly executive presentations and reports to facilitate project evaluation and process improvement
  • Itigated excessive spending by effectively negotiating vendor product and sales service contracts to optimize cost savings
  • Nsured project deadlines were met by managing and partnering with contractors to
  • Onitor performance
Xpress Natural Gas - Operations Analyst
City, STATE, 09/2017 - 09/2019
  • Developed and scheduled daily gas deliveries in accordance with DOT regulations to over 25 customers and a fleet of 80 drivers including a depot operation spanning over 6 different states with 3 Million miles schedules over the last 12 Months
  • Emonstrated excellence developing and implementing lean processes company wide and increased efficiency of target departments by 8%
  • Erformed quantitative and qualitative evaluations to measure the effectiveness of field
  • Dentified operational and performance issues and worked with managers to resolve concerns
  • Roved ability to navigate complex situations while prudently mitigating risks, identifying value creation opportunities, and building strategic partners

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Resume Overview

School Attended

  • University of Massachusetts Lowell
  • Jawaharlal Nehru Technological University

Job Titles Held:

  • Sr.Program Manager Regional Fleet Operations
  • Area Manager Delivery Operations
  • Project Manager
  • Operations Analyst

Degrees

  • MBA
  • Bachelor of Science

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