Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Multi-faceted and energetic Sr. Program Manager offering exceptional talents in Instructional Design and Technology, L&D Tools, Learner Experience and Team Collaboration. Effective at identifying and promoting innovation to streamline processes through strategic solutions. Looking for an opportunity in leadership where a skilled background and enthusiastic personality will be highly valued.



Instructional Design & Development, Tool & Technology Implementation, Digital Design, Learning Journey & Curriculum Design, Strategic Thinking, Process Improvement, Project Management (Agile/SCUM), LMS Implementation, Level Evaluations, Video Production, Team Collaboration and Building


On.Board Platform (PMM), KZO (Instilled), Enable Now, SAP Success Factors, Articulate 360, Inkling, Camtasia, Tableau, Adobe Creative Suite, e learning communication protocols, Basic XML and HTML, SnagIt, Kahoot, Training Arcade, Microsoft Office 360, Levels 1-4 Evaluations, WebEx, Associated Press Style, Salesforce

08/2016 to Current Sr. Program Manager Johnson Controls, Inc. | Bozeman, MT,

· Champion, lead subject matter expert and vendor relationship manager for technology innovations and implementations across all colleges within Comcast University (CU)

· Develop and implement procedures and intake processes for new On.Board (PMM) programs, as well as other technologies across CU

· Key Subject Matter Expert for programs created in the On.Board platform and the KZO (Instilled) video platform.

· Oversee, and provide guidance for all troubleshooting and implementation enhancements for technology platforms across CU

· Manage and lead reporting implementation with Tableau and all On.Board platforms

· Responsible for developing and deploying key strategies of Instructional Design Methodology implementation used to support Product Launches for thousands of employees

· Led the My Experience technology integration for Comcast Business

· Prepare and lead strategic planning meetings with Key Stakeholders which may include guiding participants to deliberate and decision-making processes for training needs

· Mentor, support and assist with projects for new hires and videographer contractors on various CU Teams

· People management responsibilities include working with contractors and mentees on career development, setting goals, creating performance plans and cross college project responsibilities

· Collaborate with Program Managers and Trainers to deliver impactful training solutions that include blended, self-paced, digital and virtually led for all channels of Comcast Business

12/2013 to 08/2016 Program Manager Ul | Atlanta, GA,
  • Designed, managed and created learning solutions for a New Hire Onboarding program for Comcast Business which supported hundreds of learners each month between.
  • Created metrics data score cards in Excel and Tableau to show correlation between new hire programs and sales numbers.
  • Built ROI benchmarks and serves as team lead for evaluating and developing core competencies for Comcast job roles.
  • Vendor manager of instructional design and creative design agencies.
  • Provided metrics, analysis and ROI for training program initiatives, implementation and post-deployment.
04/2011 to 12/2013 Instructional Designer Ascensus | Scottsdale, AZ,
  • Collaborated with Subject Matter Experts to develop and redesign curricula in the Servicing, Operations and Lending channels of Mortgage.
  • Developed and managed e-learning courses via the Learning Management System.
  • Conducted needs analysis for all business units seeking training in Mortgage and/or professional development.
10/2010 to 04/2011 Instructional Designer Charter Spectrum | Long Beach, CA,
  • Created Neonatal EEG Training Program to be used to aid physicians, nurses and other medical experts used for medical devices.
  • Partnered with subject matter experts, instructors, and volunteers for development and refinement of training.
Education and Training
Expected in 2010 Master of Science | Instructional Technology BLOOMSBURG UNIVERSITY OF PENNSYLVANIA, Bloomsburg, PA GPA:
Expected in 2009 Bachelor of Liberal Arts | Mass Communications / Journalism, Anthropology BLOOMSBURG UNIVERSITY OF PENNSYLVANIA, Bloomsburg, PA GPA:
Activities and Honors
  • Panel participant on Enterprise Training solutions Webinar for Rustici Software (2020)
  • DevLearn winner of Best Onboarding Platform, partnering with vendor Prosell (2017)
  • Participate yearly in Bloomsburg University MSIT Corporate Advisory Council Member
  • Presenter for E Learning Guild & DevLearn winning platforms
  • Active member of ATD, Woman in Cable Telecommunications (WICT), Young Professionals Network and Woman’s Network
  • Deputy Chief Executive Editor and Promotions Editor of Spectrum Magazine for Bloomsburg University (2009)

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