sr program manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Organized Senior Program Manager with over 19 years of strategic goal and key objective development experience. Exceptional background in Project and Process Management. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in developing rollouts, program execution and process improvement engagements. Thrives on deadlines and recognized for effective communication, analytical decision making and taking responsibility.
Skills
Implementation planning
Project coordination
Sourcing and Capital Planning
Relationship Management
Scope management
Risk management
Strategic Planning
People Management
Vendor Relations
Work History
04/2015 to CurrentSr. Program ManagerJohnson Controls, Inc. | Hanover, MD,
Manages three programs for all of Chase’s CBRE portfolio focusing on program rollout, high quality execution, budget targets and on-time completions. Current 2021 projections are $50M with goal of 225 projects.
Lead all facets of program management, sourcing and procurement, capital planning, vendor and client relations, reporting, targets, spend objectives, risk identification and process implementation for all three programs.
Report and track weekly, monthly and quarterly results to client and stakeholders to facilitate change management, risk identification and process improvement activities.
Develop processes and rollout strategy for new programs or initiatives set by client which includes, but not limited to, collaboration with other client suppliers (JLL), vendors, various client partners and external vendor partners.
Source and onboard new and existing vendors both nationally and regionally to ensure client program expectations and directives are met.
Oversee 25 Project Management Professionals in successfully executing programs regionally throughout entire West and South.
In 2020, managed high-profile $12M program, $15M program and plexi shield program ($6M) that completed in less than 5 months at 2,500 branches.
Additionally, managed 13 direct and indirect reports of Signage and BIR programs where implemented cross-partnerships within CBRE, focused on vendor management and process improvements for $14M book of work.
Develop processes and rollout strategy for new programs or initiatives set by client which includes, but not limited to, collaboration with other client suppliers (JLL), vendors, various client partners and external vendor partners.
Implement standardized processes based on team needs to assist in execution and consistency.
Create and lead trainings for Project Management team, vendors and various departments by collaborating with necessary key players and socializing new processes.
Experience training and mentoring Project Managers, peers and teams.
Started as Associated Project Manager and have been promoted three times in 6 years.
03/2013 to 04/2015Advisor, Project Management Dxc Technology | Raleigh, NC,
Advisor for Project Management team; worked with clients to manage their relocation, consolidation or expansion of office and industrial workspace.
Collaborated directly with landlords, vendors and third parties to seamlessly provide direction on behalf of client to ensure goals and objectives are met.
Oversaw all aspects of project including programming, design, budget creation, vendor selection, project schedule and migration.
Handled multiple projects simultaneously and developed budgets upwards of $800k, tracked project schedules and expenditures, guided clients through vendor interview process, monitored contract execution, managed invoices and reimbursements for client, lead client meetings all while meeting deadlines and budget forecasts.
Worked directly with brokers to manage timing of leases, run surveys of available properties, run lease comparisons, handle all invoices, schedule tours, create client materials and work directly with outside brokers and landlords.
Lease Administrator for two national clients comprised of approximately 150 locations.
Managed Harbor Flex database information including renewal notices, cancellation options, lease expirations, security deposit refunds and up to date contact lists.
Interfaced with client to discuss renewals, portfolio management of properties, execute leases and provide economic analysis of real estate options.
Coordinated all Tenant Improvement work communication amongst client, local management, Property Managers and construction team including timing, next steps and troubleshooting.
Maintained client’s Quarterly Portfolio Report including lease analysis of straight-lines, square footage to employee ratio and quarterly percentage changes.
11/2007 to 07/2012Sales & Marketing Project AdministratorDecatur Public Schools | Decatur, IL,
Member of multiple sub-committee groups that created and implemented business processes on behalf of American Funds headquarters and external sales group.
Strategized risk, rollout and efficiencies to deliver new streamlined processes nationally while meeting cost and execution goals. Managed all aspects of communication and coordination across multiple work streams.
Worked directly with Senior Vice President, Business Processes as well as team of 15. Departmental efforts included all company-wide initiatives to assist with distribution efforts of American Funds.
Assisted all internal and external meetings for American Funds, consisting of 20 to 200 attendees both with on-site coordination and satellite coordination for more than 40 meetings year.
Created post-meeting tip-sheets and best practices for all meeting and events to communicate to other team members to ensure flawless future events.
Responsible for maintaining all meeting material templates, written communication to advisers and travel information for internal and external attendees.
Head of fundraising for charity American Funds has supported for over 20 years. Planned all fundraising events (approximately 7 a year), working directly with charity and associates to raise over $11,000 annually – the most that has ever been raised during duration of American Funds’ involvement.
Processed all vendor invoices for sales literature for budgetary purposes before submitting final invoices to accounting department, including classifying costs, working with vendors and Production Specialists and developing close working relationship with Accounting.
Key member of Intranet group, responsible for handling three department sites.
Developed intranet pages from concept design to HTML coding for all salesforce members and cross-site associates, updated site with sales & marketing materials on weekly basis.
08/2006 to 09/2007English TeacherPresto Language School | City, STATE,
Taught English as a second language to various age groups and levels of experience.
Taught Pomaturitni Studium, Czech Senate and other various companies in Prague.
Lead teacher for Pomaturitni Studium classes.
Organized all school trips and activities, including scavenger hunt around Prague.
Planned student trip to London. Logistics included booking hotels, flights and daily activity lessons.
Created yearly curriculum based on students’ ability and objectives.
Education
Expected in 08/2006 to to Trinity TEFL Certificate | Trinity CertTESOL, Oxford TEFL Prague , Prague, Czech Republic, GPA:
Expected in 05/2002 to to Bachelor of Arts | International Relations And AffairsUniversity of Southern California, Los Angeles, CAGPA:
Expected in 06/2001 to to Graduate Program - Study Abroad | Media And Globalization: American And EuropeNew York University, New York, NYGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.