sr product manager resume example with 11 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Technical software optimization and feedback revolutionist
  • DME management.
  • Over 8 years in cloud-based SaaS, EMR, LIS infrastructure support.
  • Evaluate data quality validation and testing
  • Integrations, change control/management
  • Appropriate consumer research & decision-making
  • Project Management and planning
  • LIS research, development and testing
  • Customer Relationship Management
  • Marketing campaign management
  • Competitive and Trend Analysis
  • Reliable and trustworthy escalation management
  • Conflict resolution investigator
  • Software Implementation
  • Medical Industry procedure
  • Change management
  • Usability testing
  • Configuration management
  • Software Development Life Cycle (SDLC)
  • Stakeholder partnership and metrics delivery
  • Technical task tracking, planning and development
  • Key training developer
08/2022 to Current
Sr. Product Manager The Trade Desk Paoli, IN,
  • Manage conventional level projects starting with drafting the proposal through project completion.
  • Reports to VP of SaaS Client Service.
  • Collaborate project training requirements, implementation timelines, and scheduling of resources.
  • Develop and monitor training plans and training documentation.
  • Monitor and review the progress of end-user training utilizing surveys, questionnaires, and discussions with the clients and direct reports.
  • Oversee current direct reporting teams to delegate upgrades and understanding of Adult and Pediatric Physical Therapy Practices.
  • Reviewing direct reports monthly task, time management efforts via leadership risk management Passion for client satisfaction.
  • Evaluate departmental data, Cross- functional expense analysis and quality control.
  • Spearheaded new product development and enhanced existing products.
  • Create positive relationships with stakeholders, and C-suite teams.
  • Knowledge of SaaS infrastructure planning, assessment and support.
  • Collaborate with business sponsors and vendors to define objectives and deliverables
  • Developed business plans to evaluate market opportunity and strategic fit for new product concepts.
  • Coordinate project communications and issues resolution
  • Defined and implemented cost reduction strategies throughout product development lifecycle to maximize profitability.
  • Conducted ongoing market research and competitive analysis to possess in-depth knowledge of markets, procedures and customers.
  • Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
  • Engaged customers through interviews to define product vision, features, and releases with presentation.
  • Applying a structured change management approach to support utilization and adoption of the changes required by Global Quality.
01/2022 to 08/2022
Sr. Clinical Lab Manager Tendril Denver, CO,
  • Cerner Pathnet Manager for Ambulatory and Lab Military EHR.
  • Interfacing and testing lab samples.
  • Responsible for direct reports via KPI's. client survey, escalations and goal settings.
  • Group instructional clinic huddles, Informatic and peer meetings.
  • Implement project oversight, strategy, task delegation and final deliverables.
  • Provide formal and informal training and implementation guidance, integration, and change management support to functional lab users.
  • Travel within the US and internationally to Military bases for conferences and ad hoc training.
  • Have LIS adaptive duties accordance with position-specific clinical demands.
  • Collaborate with site Chief Medical Informatics Officer and Chief Nursing for ongoing clinic needs.
  • Coordinate and perform administrative functions necessary to deliver and document training and workflow level coaching programs.
  • Test Clinical, Hospital and National labs
  • Attend and/or conduct required meetings, conference calls and briefings as directed by the Government.
  • Devised strategies for optimizing work procedures, technical training and standard processes.
  • Log QC results and Soft Bank to manage Blood Banks.
  • Complete troubleshoot and documentation reports.
12/2021 to 01/2022
Saas Sr. Project Manager Seattle Genetics South San Francisco, CA,
  • Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
  • Set project schedules and oversaw milestones for duration of project.
  • Developed processes to enable consistent on-time deliverables to customers per timelines established in contract.
  • Converted existing business objectives into specific measurable, time-based goals and realistic action plans.
  • Contributed 12% of the total department revenue
  • Excellent problem solving, delegation and team-building skills.
  • Served as primary liaison for clients, political stakeholders, providers and public policy associations, lobbyists and partners.
  • Greatly supported operational cross-functional teams for risk assessment.
  • Established workflow priorities and managed smooth transition of work between different teams.
  • End-to-end change management experience with a proven track record.
  • Product Regulatory compliance with federal law.
  • Implemented unique methods and methodologies, which helped reduce and resolve issues.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
08/2021 to 12/2021
Director of Implementation Highpoint Global Tysons Corner, VA,
  • Assist with data extract planning, explaining the conversion process, defining data requirements, and other activities to prepare for data conversion from current EMR to athena clinicals, athena communicator.
  • Assist client in all aspects of the data conversion process and help prepare system for completion.
  • Build strong relationships and Report to C-suite, VP of health management, teams, vendors and contractors.
  • Built and established strong partnerships with
  • Lead/direct the Development and other members of the Conversion team to develop new conversion tools and processes.
  • Develop and maintain expertise Management Systems functionality, setup and reporting.
  • Ability to help clients resolve conversion issues requiring in depth expertise from current Ambulatory and therapy EMR to Athenaclinical.
  • Understand Implementation Methodology while documentation all programming and integrations
  • Audited initial datasets to confirm validity of imported data, corroborating changes against updates in data tapes.
  • Audited internal data and processes to identify and manage initiatives, improving business performance.
  • Manage Workday implementations through all life cycles stages.
  • Execute Project Plan: Execute the tasks as defined in the project plan in order to achieve the project goals.
  • Communicates: Provides information to others both internal and external to the organization; represents the organization to customers and other external sources.
  • Monitor and Control Project Work: Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify variances, perform required corrective actions, and communicate to all stakeholders.
  • Manage Project Scope: Manage changes to the project scope, schedule, and costs using appropriate verification techniques to keep the project plan accurate, updated, and reflective of authorized changes as defined in the change management plan; facilitate customer acceptance.
  • Communicate Project Plan: Ensure a common understanding by setting expectations regarding the project plan to align the stakeholders and team members. Implement approved actions and workarounds to mitigate project risks in order to minimize the impact on the project.
04/2021 to 08/2021
Senior Clinical Project Manager Endpoint City, STATE,
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Trained staff nurses in medical office procedures to standardize quality of care.
  • Preformed in the top 25% for medical contactor's.
  • Collaborate with other departments on advancements and product innovations.
  • Managed and Resolved conflicts promptly among physicians, nurses and other healthcare employees and staff to keep workflows on task.
  • Managed diverse teams with company goals, products and services.
  • Cultivate levelheaded-wholesome customer relationships while anticipating their needs.
  • Provide expertise for complex technical and infrastructure needs.
  • Engage stakeholders and incorporating feedback and requirements.
  • Collaborate with business partners, stakeholders and senior management.
  • Identify and advance concerns or resource issues and be able to handle trade-offs involving features, cost, design and schedule
  • Effectively communicate with senior management on decisions that impact multiple programs
  • Optimally connect with cross functional teams through the complete program / project cycle
  • Partner with internal customers to develop new insights and understand long term vision of programs
  • Develop staff members through targeted mentoring, coaching, and training.
02/2021 to 04/2021
Lab Inoperability Analyst ELLKAY City, STATE,
  • Tested and requested changes to internal pre-release of CareEvolve builds, integrating input, reviewing HL7 including Customer Research and Marketing.
  • Directed troubleshooting for bugs and flaws discovered in both pre-release and final production software products.
  • Manage multiple office for clinical testing and innovations for Covid-19 and other test.
  • Developed streamlined task system to provide more effective workflows for both peers and management staff.
  • Improved reliability of supply chain software, systems, database and order processing.
  • Troubleshot and resolved problems with programs and systems.
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Guided change management tasks via CareEvolve system, monitoring each change for required approvals before pushing software patches.
04/2020 to 02/2021
Athena Implementation Consultant MDS Medical City, STATE,
  • Implementation of EMR/EHR/LIS in physician groups typically ranging in size from 1-200 physicians.
  • Drives assessments and troubleshoots issues that arise during implementation, recommends installation methods, procedures, changes in processing methods, practices and redesign workflow.
  • Spearheaded post-support application support for clients that have been trained while advocating for the client when situations arise.
  • Organize and prioritize training, DME's sales, support via salesforce cases, meeting deadlines and promises.
  • Document Review and resolve all issues and concerns with creating reports and rule engines.
  • Add\remove users,roles,permissions, validating, acquiring Importing data from other EMR platforms such as Epic and Cerner.
  • Tested validity, accuracy and consistency of new and existing intelligence data.
  • Review transitions from Epic EMR such as Phases of care are Pre-Admission Testing, Pre-op, Int ra-op, PACU, Post-op, PACU + Post-op.
12/2019 to 04/2020
Sr. Athena Project Manager Medasource City, STATE,
  • Conducted Ambulatory Go-Live training and troubleshooting.
  • Provided related system support to assist in problem resolution.
  • Built medical training workflows.
  • Worked one on one with physicians placing orders for medications, labs and procedures.
  • Update workflows and Depart process.
  • Troubleshoot escalation tickets for clinical issues.
  • Worked with team members to support for front desk, radiology, maternity.
  • Run complete quality checks on the output data.
  • Coordinated spaces and materials for all training classes.
  • Conducted evaluations of current and projects training requirements to enhance program quality and efficacy.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
04/2019 to 12/2019
Epic/Cerner Ambulatory Consultant SAAM City, STATE,
  • Conducted workshops, conferences and online education classes.
  • Helps develops effective workflows while building clinical applications and practice templates.
  • Deployed EPIC honor roll to increase physician/patient satisfaction with best practices and increase data exchange
  • Facilitates reporting of information from source systems using the most appropriate tools.
  • Proactively supporting efforts that ensure delivery of safe patient engagement.
  • Collaborates with various departments to resolve escalations.
  • Create project plans for milestone, metrics and EPIC dashboard.
  • Facilitates the transferring of patient data during upgrades nd implementation.
  • Track reports and intercept escalations with client/vendors.
10/2018 to 04/2019
Pharmaceutical Relations Specialist GHX City, STATE,
  • Responsible for building relationships and managing large customer base with varying needs.
  • Provide support by phone and email to internal and external customers.
  • Pre employment screening pharmaceutical agents.
  • Increase product utilization through providing training's, account reviews, and proactive customer engagements.
  • Assist with maintenance of customers vendor programs, completing background and immunization checks.
  • Screen new candidates making sure they are in compliance with the health care regulations.
  • Identify and communicate up-sell opportunities.
  • Proactively monitor health of account base and implement engagement plans. Escalate non-hires representatives documents for elimination.
  • Work closely with renewals specialist to own initial conversation and oversee renewal cycle.
06/2012 to 10/2018
Sr. Project Manager Athenahealth City, STATE,
  • Support client implementation activities traveling on-site and serve as a primary client contact on athena clinical, athena one and athena collector.
  • Revise training plan as need with the Cloud-based SaaS EHR system.
  • Develop, design build and maintain system functionality by understanding Healthcare best practices.
  • Contribute to updating online library of team training aids.
  • Support ongoing, real-time client group training and troubleshooting.
  • Master trainer for new product innovation line with cloud-based features.
  • Provide support for manual batches and credit card transactions.
  • Quality reporting and Data integration development.
  • Common Heath structure of ICD-10, E & M, CPT codes.
  • Enhanced development and drove continuous improvement of EHR delivery process by providing strong program leadership.
  • Wrote standard operating procedures and policy manuals to educate team members.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Boosted 35% sales through customer education, competitor knowledge and strategic upselling techniques.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • HR project management includes developing and managing the overall system implementation plan while providing guidance of best practices to the physician and office staff throughout the implementation process.
  • Project and budget planning.
  • Plans, leads, monitors and executes multiple EHR transition/conversion plans with affiliated physicians based on their business and technical needs, as well as the EHR’s capabilities to ensure the implementation plan will successfully meet the physician’s business requirements for a successful outcome.
  • Works closely with various internal teams to ensure a successful client onboarding experience.
  • Facilitates data conversion through vendors where electronic data conversion is possible.
  • Attends weekly vendor calls to monitor the physician’s progress and guides physicians to complete data mapping & QA in timely manner in preparation for go-live.
  • Ensures accurate and best practices are followed during implementation.
  • Identifies, resolves risks and issues in a timely manner.
  • Escalates concerns to the project team and management, when appropriate.
  • Monitored internal financial budgets to measure against projections.
  • Coached project management teams on recognizing and minimizing risks, using key actual projects as examples.
Education and Training
Expected in 03/2021 to to
PMP Certification: Information Technology Project Management
Google - Online,
Expected in 06/2012 to to
Bachelor of Science: Information Technology
Georgia State University - Atlanta, GA

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Resume Overview

School Attended

  • Google
  • Georgia State University

Job Titles Held:

  • Sr. Product Manager
  • Sr. Clinical Lab Manager
  • Saas Sr. Project Manager
  • Director of Implementation
  • Senior Clinical Project Manager
  • Lab Inoperability Analyst
  • Athena Implementation Consultant
  • Sr. Athena Project Manager
  • Epic/Cerner Ambulatory Consultant
  • Pharmaceutical Relations Specialist
  • Sr. Project Manager


  • PMP Certification
  • Bachelor of Science

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