sr operations associate resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Safety policies
  • Shipping procedures
  • Process improvements
  • Warehouse equipment operation
  • Verbal and written communication
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Data Entry
  • Maintenance and Repair
  • Problem-Solving
  • Attention to Detail
Work History
Sr Operations Associate , 12/2019 to Current
AarpNew Brunswick, NJ,
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Collaborated with peers and other business areas to leverage best practices.
  • Monitored progress of variety of projects to resolve issues that arose.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Operated pallet jack to move unloaded goods to correct locations in warehouse.
  • Followed all shipping and receiving procedures for goods and materials as directed by Gobrands.
  • Packaged up damaged goods and shipped these items back to correct supplier.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Maintained overall safe work environment through Training and Safety audits to reduce safety risks 100%.
  • Frequently inspected production area to verify proper equipment operation.
  • Enhanced production of Customer Serivce by training to exceed goals.
  • Decreased product defects 100% by implementing quality assurance guidelines.
Receptionist, 06/2018 to 12/2019
Assured PartnersWaltham, MA,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered and quickly redirected large volume of calls on central system.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Kept records in CRM to maintain customer data.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Call Center Agent, 11/2016 to 05/2018
Valley Health SystemRidgewood, NJ,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Entered customer information into customized computer system with backoffice to document and organize client records.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Resolved over 50-75 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Promoted available products and services to customers during service, account management and order calls.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Assisted 50-75 customers in average 8 hr shift by answering questions, responding to inquiries and handling telephone requests.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Maintained user account data by initiating account access and establishing in database.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained high levels of customer satisfaction and retention by listening and helping.
  • Automated processes to manage remote network.
  • Established and fostered strong employee and customer relationships through application of excellent interpersonal skills.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
  • Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
Cleaner /Merchandise Manager, 08/2012 to 09/2016
Lake Charles Janitorial Services And MoreCity, STATE,
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Arranged consistent shelves, bins and racks at 3 locations by following established planograms.
  • Oversaw inventory counts each week to maintain stock records and account for shrinkage.
  • Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
  • Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Developed merchandise plans to purchase various highly sought-after items to increase sales by 50%.
  • Developed productive relationships with key account holders.
  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Supervised human resources functions for weekly meetings with 5+ groups in Louisiana.
  • Assessed areas of service concern and developed improvement plans.
  • Authorized purchase orders and consumables through backoffice and microsoft.
  • Implemented process improvements that reduced average purchasing cycle times by 50%.
  • Drove sales growth in material area.
  • Completed profit and loss performance reports.
GED: , Expected in 02/2020 to Elsik High School - Houston, TX

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Resume Overview

School Attended

  • Elsik High School

Job Titles Held:

  • Sr Operations Associate
  • Receptionist
  • Call Center Agent
  • Cleaner /Merchandise Manager


  • GED

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