Seasoned IT professional well-versed in analyzing opportunities to identify value and drive improvements. Excels at leading teams and driving productivity utilzing data to achieve organizational objectives.
Sr. Market Development Manager April 2014 to CurrentAT&T - Plano, TX
Supervisor: Gary Gadson (469) 215-4119
Performed several roles for the AT&T Partner Exchange startup to include:
Created framework for analyzing and prioritizing projects based on expected net income benefits vs estimated development costs
Developed framework used to allocate 2016 Capital and Expense budget
for development projects expected to have an ROI of >90%
Led cross-functional team charged with identifying the market opportunity and develop
plan to launch online marketplace in order to drive incremental revenue and scale
AT&T ecosystem of partners and services
vetted third party platforms to develop two courses of action that
minimize financial risks while providing a framework to
receive feedback from AT&T Partner Exchange Solution Provider and Partner communities
As-a-Service Product Portfolio
Launched AT&T Partner Solutions As-a-Service offerings for Billing and Network Operations services
Signed 50 participants in revenue share model
Enabled ~40% of wireline and wireless revenue
Business Process Modeling
Developed cost model for Service Delivery, Billing Operations, Service Assurance, and API Assurance team used to forecast
Head Count requirements and KPI impacts associated with current plan volumes
Created business cases that compared unit costs of using manual processes vs utilzing automation and APIs
Created a modesl to forecast Cycle Time impacts of Dev Ops fixes and automation of processes.
Created a financial model that predicted booked revenue based on current sites in the provisioning process.
Lead Financial Analyst July 2012 to April 2014AT&T Inc - Dallas, TX
Supervisor: James Hecker (404) 219-6894
Launched Finance Volumes Controller
team responsible for supporting the CFO and Ops organizations with data wrangling and analysis related to 6YR Planning, business case development, cost analysis and
short-term 5Q planning process
conducting financial analysis on projects of diverse scope--including
analysis of inventory management, cash flow, market trends, volume
drivers, etc--and identifying opportunities to improve cash flows
architecture and detailed requirements for the creation of a database
repository housing all product and operational volumes used by Finance,
Network, and Operations teams for monthly reporting and 6YR planning
Orchestrated the automation of business processes
used in the collection and distribution of large data sets from several
financial and non-financial systems across the enterprise.
Provided version control and coordinated dependent business process for 6YR planning and annual budget allocation events.
Sr. Product Marketing Manager April 2011 to June 2012AT&T Inc - Dallas, TX
Supervisor: Jill Sanders (214) 746-1609
Developed AaS partnership framework used to identify, negotiate, and implement strategic partnerships
Developed High Order of Magnitude financial model
for team to quantify partnership opportunities during screening phase of
the partnership framework
Performed deep analysis of potential
partnerships that led to business case tools and benefit quantification
processes to be adopted in future analysis opportunities
Research and defined proposal for AaS Partnership Ecosystem designed to facilitate and accelerate the creation of strategic partnerships.
Area Manager Network Ops Center July 2009 to April 2011AT&T Inc - Irving, TX
Supervisor: Lee Brandt
Led team responsible
for onboarding and operational production management of a portfolio of over
300 AT&T mobility devices, applications and services utilized by 90
Created team responsible for developing and implementing operational
support models for 50 new applications, services and new device launches
(Amazon Kindle, IPhone 4, and Blackberry Torch) utilizing the AT&T mobility
and AT&T IPTV networks.
Managed team responsible for customer experience of internally and
externally hosted applications and services to include event management,
change management, and external partner management.
Designed and implemented several new processes to ensure optimal customer
experience for third party hosted and internally hosted services in the
mobility and IPTV application space
Area Manager Network Ops Center March 2008 to July 2009AT&T Inc - Irving, TX
Supervisor: Kenny Winburn
Managed Technical Operations team responsible for customer experience of J.D.Powers award winning IPTV Video service in 13 markets.
included team and process development related to all change management
and event management associated with 4000 servers and OSI layers 4-7.
Reduced Mean Time To Repair from 4.5 hours to 1.37 hours for IPTV server, application and feature issues.
IPTV Application availability exceeded 99.95% throughout tenure.
Successfully deployed IPTV to 7 new markets, growing VHO base from 6 to 13 and supported customer growth of 127%.
implemented 95% of change management requests to include new channel
additions, applications, whole home dvr and 2HD and 2SD channel
Grew personnel from 13 to 24 and created training
program that increased certifications from <20% to="" 90%="" mcsa="" and="" 50%="" mcse="">20%>
Area Mgr Quality/M&P/Process March 2006 to March 2008AT&T Inc - Irving, TX
Supervisor: Jason Porter
Established U-verse Operations Project Management and Process
Improvement teams responsible for organizing all internal work
activities in pursuit of U-verse Operations performance goals.
U-verse Operations Key Measures designed to measure network events
affecting Live IPTV service and activations from a customer's
Created web-based Process Measures for the U-verse
Operations technical teams in order to drive ownership and enable
leadership to effectively allocate resources and identify process
Aligned Project Management
team with U-verse Operations technical teams focused on implementing
strategic projects identified by U-verse Program Office.
financial analysis models incorporating force-to-load metrics used to
develop optimal allocation of FTE within U-verse Network Operations and
established 2007 and 2008 expense budgets.
Assisted with Chief
of Staff responsibilities for VP U-verse Network Operations, including
executive/team call moderation and development of presentation material
for Officers and Chairman.
Lead Budget Analyst July 2003 to March 2006AT&T Inc - Dallas, TX
Supervisor: Betsey Crawford
Led Network Planning and Engineering Finance team with overall responsibility for managing $800M Capital Budget.
Regional point of contact for all capital funding and managerial accounting issues.
financial models and analyzed network data to prioritize capital
projects and ensure capital allocations were optimized to meet network
performance requirements and achieve returns on investment above
Implemented tighter controls when
purchasing network equipment that reduced capital expenditures ~$18M in
initial year of implementation.
Created new expenditure tracking
process for network equipment which associated material expenditures
with hard-wire assets and identified over $1M in stranded capital.Regional lead of 13-State team tasked to identify opportunities to decrease network capital expenditures.
Under ran previous capital model for data transport network elements by $50M.
Performed numerous ad hoc studies and reports for Sr.Management and Service Efficiency teams.
Area Manager Network Sales Support May 2000 to July 2003AT&T Inc - Dallas, TX
Supervisor: Janet Copeland
Supervised team responsible for the pre-sales coordination
between Marketing, Operations, Real Estate and Engineering Organizations
Designed and developed efficient processes associated with the implementation and roll-out of collocation products.
Engineering Point-of-Contact for all aspects of Collocation to
include internal and external audits, central office closings, and
Network Regulatory issues.
Facilitated management of material and vendor resources over a period where collocation projects increased 300% corporate-wide.
Switch Capacity Manager September 1999 to May 2000AT&T Inc - San Antonio, TX
Supervisor: Ruby Marvin
Provided capacity management, planning and design functions for
all digital switching entities in the Austin, Texas market area
tactical planning for switch initiation, growth and replacement.
Performed model office studies, replacement studies, critical office studies, and usage sensitivity studies.
forecast analysis and adjustments for consistency with actual growth
trends, including multi-entity and digital/analog forecast splits
Developed tools for streamlining timing and sizing functions and
Bachelor of Science : Computer EngineeringUnited States Military Academy - West Point, NY
MBA : General BusinessUniversity of Texas at Austin - Austin, TX
budget, business case development, business process modeling, capital planning, change management, customer experience, financial modeling, financial analysis, IT Governance, leadership, metrics and reporting, ops planning, process development, process improvement product management, project management, strategic planning, team building