sr manager of pool operations and food beverage resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Professional Summary

Enthusiastic Senior Operations Manager offering 6-year background overseeing production of goods and provision of services in Hospitality. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.

  • Management Training
  • Department Oversight
  • Hiring and Onboarding
  • P&L Responsibility
  • Inspirational Leadership
  • Problem Anticipation and Resolution
  • Strategic Vision
Work History
Sr. Manager of Pool Operations and Food & Beverage, 02/2022 - Current
Park MGM / NoMad Hotel City, STATE,

· Scope: Recruited to lead business operation strategy for pool complex, food and beverage, and delivering high standards of excellence in customer service and satisfaction. Oversee $8M business segment with 4 managers and 75+ employees. Develop processes from scratch with P&L accountability, integrating employee training programs to ensure compliance, advancing sales targets through product and service up sales, and optimizing operational performance across business segments. Expand revenue footprint of division by pushing the bar higher and higher YOY.

· Key Contributions:

o Surpassed F&B and Rental units top line revenue budget by $2M with 1 months remaining in the pool season. This was accomplished by consistently monitoring product mix to maximize profit and eliminating any non-revenue generating products, and closely controlling ordering of goods to keep cost at a low percentage. Yielding of Cabanas, Daybeds, and Reserved Seating rates to maximize revenue/occupancy. Offer promotions and packages to drive revenue in cabanas and throughout the pool complex.

o Achieved and exceeded monthly sale targets continuously by establishing relationships with beverage brand representatives, orchestrating poolside activation to upsell products.

o Organized weekly development conversations with direct reports, hosted skip levels and round tables with line level staff to understand their needs to improve the overall operation.

o Collaborated with our marketing team to create initiatives and activations for high level guest engagement.

Set procedures and strategies to achieve/improve Net Promoter scores by lowering/resolving guest problems.

Manager of Pool Operations, 02/2021 - 01/2022
Park MGM / NoMad Hotel City, STATE,
  • Owned, lead and oversaw the daily operations, fiscal budgets, labor productivity, scheduling, inventory control, guest service standards for Park MGM’s Pool Complex
  • Successfully increased top line revenue in 2021 by $796,330 compared to 2019, which influenced EBITDA with a flow though of $635,480
  • Mentored the department for first ever Show Service Excellent Award in 2021 Q2, through demonstrating passion for elevating the guest experience, creative out of the box thinking and enhanced collaboration with multiple departments resulting in an increase of guest satisfaction as well as financial success
  • Executed and developed strategies to produce short-term & long-term profitability
  • Navigated through the full recruitment cycle and ensured the correct recruitment and selection procedures were adhered to
  • Created policies, standard operating procedures, and training programs that aligned with the company standards
  • Maintained the highest standards of health, sanitation, and cleanness with-in the pool complex to be complaint per the SNHD
  • Built and developed team members to continually sustain high quality and high performing team. Managed, developed and engaged personnel in a way that motivates and encourages elevated level performance while adapting to the demands of a large-scale company
Recreation Service Supervisor , 03/2017 - 01/2021
Luxor Hotel And Casino City, STATE,

• Oversee the daily operation of a four-section pool area totaling 19,000 square feet with the operation of 90 seasonal employees and day to day of 40+ employees

• Head of hiring for Pool. Navigated through the full recruitment cycle and ensured the correct recruitment and selection procedures were adhered to

• Created and implemented an onboarding procedure for 90+ newly hired team members in their respective roles

• Control department ordering/purchase cost, while ensuring that department did not exceed budget

• Manage schedules, FTE’s and payroll operations in Kronos and Virtual Roster

• Monitor levels of service provided and ensure compliance to all health and safety codes.

• Facilitated training classes for pool receptionist, leads and cabana host.

Maximized revenue and booking potential by utilizing rentals to full capacity

Bachelor of Arts: Business Management , Expected in 05/2024
University of Nevada - Las Vegas - Las Vegas, NV
Status -

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Resume Overview

School Attended

  • University of Nevada - Las Vegas

Job Titles Held:

  • Sr. Manager of Pool Operations and Food & Beverage
  • Manager of Pool Operations
  • Recreation Service Supervisor


  • Bachelor of Arts

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