Accomplished Senior level Manager with 20+ years of managerial experience. Strong strategic-planning and people-management skills. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Core Qualifications
Operations management
Change management
Policy/program development
Customer service focused
Complex problem solving
Sound judgment
Professional Experience
Sr. Manager, Information Governance and Records Management, 10/2009 - 02/2016 Fedex – Hutchins, TX,
Directed strategy and business plan for Information Governance and Records Management Program
Produced the strategic design, development, execution, and governance of Enterprise Records and Information Management (RIM) program addressing compliance gaps for all U.S. based subsidiaries
Developed Program Policies and Procedures for records retention (paper/electronic), preservation, disposition, and archive
Highly experienced in-depth working knowledge of the records/data storage solutions industry from a vendor/client perspective
Created and delivered required training to over 10,000 employees creating overall Records and Information Governance compliance awareness
Advised Apollo Litigation Hold Oversight and Apollo Historical Archives Committee by providing guidance on RIM Governance best practices
Experienced in technology implementations and upgrade projects (e.g. O365, SharePoint, and Documentum and the corporate GRC tracking tool)
Spearheaded information and data integrity project, mitigating inconsistent data fields in preparation for disposition
Headed the development of an in house created Records Management tool (integrated with the preservation hold database) which includes all aspects of the program recognized by executives and practitioners as highly unique.
Apollo Ethics and Compliance Lead varying compliance projects and analyses from initiation to completion; developed policies and procedures for the organization at the corporate level in collaboration with Legal Services.
Managed legal preservation notices and lead discovery process in preparation for legal activities.
Supported Compliance Investigators through case research and tracking as issues of alleged violations were received via the Corporate Ethics Hotline or as referred by executives.
Managed team supporting day-to-day operations related to University student appeals and grievances Developed and managed relationships and formal communications with Federal, State, and Local regulatory and legal agencies Lead coordination of student appeals committees, case tracking, and communications with students and agencies Assisted in development of policies and procedures related to the appeals process Department budget development and administration.
University Relations Administrator, 12/1998 - 12/2004 University Of Phoenix – City, STATE,
Developed a process and plan to address high level issues received by the executive offices, leading to the creation of the Office of Dispute Management.
Receive, analyze, route and track issues received by students at over 150 campuses nationwide.
Compliance Specialist, 08/1997 - 12/1998 College – City, STATE,
Reviewed and processed program approvals through National State Board of Accountancy and Board for Certified Financial Planners; participated in the development, testing and review of online programs.
Faculty Services/Marketing Coordinator, 08/1995 - 08/1997 University Of Phoenix – City, STATE,
Managed faculty contracts, processed faculty payroll, and scheduling.
Established relationships with Colleges to produce matriculation agreements.
Education
Masters of Business Administration (MBA): , Expected in 2006 - University of Phoenix - , GPA:
Bachelors of Science: Business Management and Marketing, Expected in 2004 - University of Phoenix - , GPA: Business Management and Marketing
Honors designation
Professional Certifications and Memberships
Information Governance Professional Certification (IGP), ARMA International 2016
*Successfully completed exam requirements, December 2015. Certification June 2016: , Expected in - - , GPA:
Interests
International Professional Member 2009 - Present Executive Vice President, Arizona Chapter Board of Directors, 2015 - Present Awarded Chapter Member of the Year 2014 - 2015 Mediation Certificate, University of Phoenix 2004 Completed required 40 hours to become eligible to participate in mediation services offered by the municipal courts for the State of Arizona Speaking Engagements 2016 - Arizona State University Sandra Day O'Connor College of Law e-Discovery Conference Co-Presenter, "The Business Case for Information Governance and What it means to eDiscovery Lawyers" 2015 - Arizona State University Sandra Day O'Connor College of Law e-Discovery Conference Co-Presenter, "Left of the Dial, Information Management" 2014 - Association of Records Management Administrators (ARMA) Arizona Chapter Invited Feature Presenter- "Apollo Records Management Program, Past, Present and Future" 2
Affiliations
Skills
Accountancy, Apollo, budget development, contracts, client, database, delivery, Documentum, Financial, Information Governance, Information Security, Legal, Litigation, Office, SharePoint, Enterprise, payroll, Policies, development of policies, Program implementation, research, scheduling, Strategic, unique, upgrade
Additional Information
ARMA International Professional Member 2009 - Present Executive Vice President, Arizona Chapter Board of Directors, 2015 - Present Awarded Chapter Member of the Year 2014 - 2015 Mediation Certificate, University of Phoenix 2004 Completed required 40 hours to become eligible to participate in mediation services offered by the municipal courts for the State of Arizona Speaking Engagements 2016 - Arizona State University Sandra Day O'Connor College of Law e-Discovery Conference Co-Presenter, "The Business Case for Information Governance and What it means to eDiscovery Lawyers" 2015 - Arizona State University Sandra Day O'Connor College of Law e-Discovery Conference Co-Presenter, "Left of the Dial, Information Management" 2014 - Association of Records Management Administrators (ARMA) Arizona Chapter Invited Feature Presenter- "Apollo Records Management Program, Past, Present and Future" 2
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School Attended
University of Phoenix
University of Phoenix
Job Titles Held:
Sr. Manager, Information Governance and Records Management
Sr. Project Manager
Associate Director
University Relations Administrator
Compliance Specialist
Faculty Services/Marketing Coordinator
Degrees
Masters of Business Administration (MBA)
Bachelors of Science
Honors designation
Professional Certifications and Memberships
Information Governance Professional Certification (IGP), ARMA International 2016
*Successfully completed exam requirements, December 2015. Certification June 2016
