Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished Human Resources professional well versed in corporate, federal, state, and county laws and regulations as it relates to FMLA, Worker's Compensation, STD, FFCRA, ARPA and corporate leaves. Expertise includes benefits administration, working with benefit carriers and benefit brokers to explain benefits packages to assist employee comprehension and decision-making. Builds rapport at all levels and resolve issues quickly.

  • 20+ years experience with FMLA/ADA/Worker's Compensation/COBRA
  • Benefits and Compensation Administration & Management
  • Payroll coordination
  • Compensation Structuring
  • Training and Development
Work History
Sr. Manager Human Resource Manager, 12/2019 - Current
Elm Crest Harlan, IA,
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Directed, implemented and coordinated all benefit programs, including FMLA, STD reasonable accommodations, medical, dental and vision packages.
  • Devised hiring and recruitment policies for 200-employee company.
  • Adhered to all federal and state guidelines and managed all Leaves of Absences, including FMLA, ADA reasonable accommodations, STD/LTD, Personal Leaves of Absence, Worker's Compensation
  • Initiated and maintained Workers Compensation and Unemployment cases for tracking, reporting and legal mechanics.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Coordinated with senior leadership during COVID19 Pandemic and handled all managerial needs by implementing Policies, Procedures and Hybrid Work solutions into business strategies.
  • Utilized Paycom system to convert all payroll and benefit programs.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
  • Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
  • Conducted salary survey and developed, analyzed and implemented company salary budget.
Human Resources Director, 07/2010 - 11/2019
Airgas Inc Tallahassee, FL,
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Devised hiring and recruitment policies for 100-employee company.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Worked with benefit brokers to select, implement and coordinate all benefits program to maintain compliance with the employee insurance plans.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Oversaw workers' compensation program for employees injured on job. and STD plan for employees injured or illness outside of work.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Led and provided direction for human resources team of three.
Human Resource Generalist, 10/2007 - 07/2010
Prologue, Inc. City, STATE,
  • Implemented, educated, and administered benefits including medical, dental, life insurance, disability and HRA and HSA accounts, and 403(b).
  • Entered and maintained benefit information in carrier insurance sites.
  • Educated and advised employees on all Leaves: FMLA, STD, Personal Leaves and state mandated leaves
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on HRMS database.
  • Developed company personnel policies, standard operating procedures and employee handbooks.
  • Implemented company's first sourcing tracking system.
  • Designed and implemented orientation programs for new employees, covering job responsibilities, policies,and procedures.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Conducted employment verifications and investigations.
  • Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
  • Conducted recruitment activities, including job postings, career fairs and screening and interviewing applicants to build candidate pipelines and enhance company culture.
  • Helped change organizational culture to overcome resistance to change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
  • Implemented and supervised orientation procedures for all new hires.
  • Provided guidance to managers and employees on ADA related reasonable accommodations needed for new hires, Worker's Compensation, STD and/or FMLA work related restrictions.
  • Prepared and submitted organization's Affirmative Action Plan and EEO report.
  • Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
  • Educated and advised employees on group health plans, voluntary benefits and 403(b) retirement plans.
  • Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
  • Documented and updated job descriptions as well as implemented a compensation structure.
Bachelor of Science: Business Administration And Management, Expected in
Drexel University - Philadelphia, PA,
Master of Science: Human Resources Development, Expected in 05/2017
McDaniel College - Westminster, MD,
  • SHRM-SCP - SHRM Senior Certified Professional
  • SHRM - Society for Human Resource Management certification

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School Attended

  • Drexel University
  • McDaniel College

Job Titles Held:

  • Sr. Manager Human Resource Manager
  • Human Resources Director
  • Human Resource Generalist


  • Bachelor of Science
  • Master of Science

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