sr manager continuing professional development resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Seasoned Learning Leader with extensive background in design, delivery and evaluation of complex educational programs. Successfully manages education program budgets and identifies areas for continuous process improvement. Demonstrated experience in organizing departmental initiatives and collaborating with executive leaders to make data-driven decisions.
Work History
Sr. Manager - Continuing Professional Development, 07/2019 to 12/2021 Bertelsmann – Seattle, WA,
Established systematic approach to identify educational gaps between existing and required performance, analyze the causes and factors that limit performance, and recommend and/or implement learning solutions that meet AAFP member needs.
Led learning design and learning development departments to create high-quality, innovative learning solutions, using both traditional and emerging technologies and learning formats with a strong emphasis on sustainability for AAFP's CPD Portfolio.
Managed team of 15 employees, overseeing hiring, training, and professional growth of employees
Received national recognition for outstanding innovation in the delivery format for certified continuing education activity in 2021 from theAlliance of Continuing Education in the Health Professions.
Collaborated with AAFP IT team to stay up-to-date on learning technology updates, including the need for new or additional equipment, applications, and infrastructure services, based on expected effects or impacts on business functions.
Provided strategic leadership for the AAFP’s Learning Management System (LMS), Audience Response System (ARS), Mondeca-Ontology tool, Educational Content Library(ECL), etc.
Continuously monitored and solicited feedback on all CME programs to ensure relevance, and effectiveness, while driving learning enhancements to the program as part of PDSA cycle.
Manager - Educational Technology, 02/2019 to 07/2019 University Of Kansas – Lawrence, KS,
Provided overall leadership and supervision to AAFP’s Educational Technology department within the Continuing Medical Education division.
Collaborated with both internal and external partners, to provide strategic guidance and support for effective use of educational technology (i.e. Learning Management System, PI-CME Module, Audience Engagement System, webinars, video) to assist with performance assessment, educational and clinical outcome measurement, and delivery of education that aligns with AAFP’s CME Program- and Product -level goals.
Designed organizational structure on Microsoft Teams to establish a Knowledge Management System.
Applied Lean Six Sigma methodologies to analyze processes to determine areas for improvement and increased efficiency.
Developed roadmap strategy for LMS enhancements.
Worked closely with cross-functional teams to automate Quality Assurance Evaluations.
Lead development of Standard Operating Procedures and training for AAFP’s educational technology assets, ensuring adherence to organizational policies and guidelines (i.e. Compliance, Intellectual Property, Faculty/Vendor Contracts).
Instructional Technologist Director, 01/2016 to 01/2019 Brunswick – Northport, NY,
Proved successful working within tight deadlines and fast-paced atmosphere.
Oversaw daily operations to ensure high levels of productivity.
Designed organizational structure to adequately achieve all departmental goals and objectives.
Fostered collaborative and creative leadership with faculty members, teams, and curriculum coordinators in a 1:1 technology learning environment.
Managed CRKC-Technology budgets, inventory, and vendor contracts.
Reviewed all purchasing procedures to ensure E-Rate policies for obtaining quotes are being followed.
Implemented cost-effective measures and reduced departmental operating costs by 16%
Researched and designed workshops on best practices for technology integration, trends, research, and applications related to technology used by both faculty and students, both inside and outside the classroom.
Developed and implemented a comprehensive staff professional development plan for use of instructional technology
Graduate Research Assistant, 08/2013 to 07/2015 University Of Missouri - Kansas City – City, STATE,
Conducted research on Employee Training & Development and Generational
differences & Gender differences in the Workforce under the guidance of the supervisor.
Helped migrate current ‘on-campus’ courses to online courses on BlackBoard
Assisted in regular maintenance of current online courses.
Tutored under-grad students in the Finance Department.
Proctored exams for both graduate and undergraduate courses.
Directed students in performing and completing assigned tasks.
Learning Department Director, 03/2010 to 04/2012 KeelWorks Foundation – City, STATE,
Established learning department structure
Developed an inclusive department culture
Established department policies to protect KeelWorks, Volunteers, Interns, and Participant interest
Created Department Goals and Strategies for strategic planning
Supported technology improvement at KeelWorks Foundation
Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
Program Manager, ID Internship Program, 04/2009 to 04/2010 KeelWorks Foundation – City, STATE,
Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
Met with board stakeholders on regular basis to assess progress and make adjustments.
Maintained tight production timetables and quality standards to give audiences exceptional educational offerings.
Served with the support of the Internship Director and maintained intern program process and structure
Mentored intern teams (30 interns) while allowing them to solve their own problems
Addressed and resolved participation lapses
Monitored intern teams for healthy group interaction
Monitored project process and consults with team lead to resolve issues
Instructional System Analyst , 04/2008 to 05/2009 Sapient Software Solutions Inc – City, STATE,
Researched instructional material needs for courses already established but identified as needing change and updates.
Designed and developed courses and learning materials that support course needs.
Assisted with coordination and implementation of new initiatives, including material development, content delivery, and progress tracking.
Assessed quality and adoption of course material - Reviewed and revised using Microsoft Office.
Assisted in determination of instructional strategies for effective delivery.
Collaborated regularly with design team for creation of new courses and adaptation of existing courses for online or blended environment.
Used coordination and planning skills to achieve results according to schedule.
Doctoral Student, Research and Teaching Assistant, 01/2005 to 04/2008 Indiana State University – City, STATE,
Conducted research on Attitudes of Adult Learners, Online Learning, Computer-based Instructional Design.
Designed and Maintained BlackBoardTM site (Learning Management System) for various courses - Undergraduate / Graduate / Doctoral level.
Used Articulate to design online learning modules.
Performed statistical, qualitative, and quantitative analysis.
Developed fact sheets, graphs and tables to analyze and summarize survey data.
Provided technical support to the students, answered their quires regarding various technologies they were supposed to use for their assignments.
Grant received from Environmental Protection Agency Cooperative Agreement on “Transportation Environmental Resources Center", to design online training materials working in collaborating with SMEs.
Assisted in research activities of the U.S Environmental Protection Agency and The American Association of Airport Executives (AAAE) with regard to Transportation Environmental Resource Center.
Internship , 12/2004 to 12/2005 The Signaling Solutions Inc. – City, STATE,
Interacted with management and staff at the TSSI to gather in-depth knowledge about thecurrent situation and documented the AS-IS model.
Gathered requirements from management team to develop the TO-BE model.
Lead the team in developing promotional/instructional CD-ROM for the company.
Video-graphed and edited videos of installations of various TSSI products.
Certifications
LSSBB (Transcational/Healthcare) - Lean Six Sigma Black Belt
MCP - Microsoft Certified Professional
MCSE - Microsoft Certified Solutions Expert
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Education
MBA: Organizational Leadership, Expected in 05/2015 to University of Missouri - Kansas City - Kansas City, MO GPA:
Ph.D.: Curriculum And Instructional Design, Expected in 05/2008 to Indiana State University - Terre Haute, IN GPA:
Master of Science: Electronic And Computer Technology, Expected in 05/2005 to Indiana State University - Terre Haute, IN GPA:
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