Sr It Project Program Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Program /Project Management professional with over 21 years of industry experience, with over 11 years in HealthCare Information systems and related environment.
  • Instrumental in running the TCF project and getting the services ready within 5days for COVID patients.
  • Experience in working with C-level executives (CIO, PMO Director, VP’s and other Directors), cross-functional department heads in developing information systems requirements and executing projects for Healthcare management.
  • Excellent negotiator with team building, team development and leadership skills to achieve the goals and objectives of HealthCare information systems and projects.
  • Hands on experience in working with IT department that includes developers, application owners, infrastructure teams, data security teams, Helpdesk, Operations staff, data architecture, including working with outsource contracting vendors like Leidos Health.
  • Recognized for ability to deliver projects on time, within budget and to the highest of standards.
  • Adept in gathering and discovering business requirements to identify and build project strategies.
  • Proven Success in Leading & Orchestrating projects to mobilize more than 50 to 180 stakeholders outside various departments that get affected indirectly.
  • Scripting support
  • Project coordination
  • Individual instruction
  • Team management
  • Budget coordination
  • Program leadership
  • Performance monitoring
  • Risk analysis
  • Scope development
  • Resource planning
  • Operational improvement
  • Process improvement
  • Planning and coordination
  • Problem resolution
  • Communications
  • MS Office
Sr IT Project/Program Manager, 06/2015 to Current
Johns Hopkins University Baltimore, MD,
  • Working as Senior Program Manager to define high-level program roadmap, including definition, critical milestones, budget and strategic goals for Interoperability Program.
  • Spearheaded multiple integration projects renegotiating contracts with existing vendors, and steering programs like Transplant Department integration, Utilization Management integration resulting in about $300,000 in savings.
  • Significantly improved on-time delivery of individual IT projects, getting a rating of 4.5/5 consistently with a post live success rate close to 95% to 99.8% consistently.
  • Supports CIO and VP in managing customer expectations for project deliverables, managing stakeholder communications and helping to implement an effecting system of project governance.
  • Design develop and implement process improvement methods estimating procedures and assist in application management policy development.
  • Developed workflows for operational management and worked on conflict management to resolve the issues between departments ensuring positive results.
  • Performs in-house development functions that include the following: User Requirements Gathering, Systems Analysis and Design, Programming, System Testing, Quality Assurance and User Acceptance Testing (UAT), Post Implementation Review, Enhancements, and Change Management, perform risk assessments and initiate risk control strategies.
  • Mentored, trained, and created training manuals for new team members to produce desired results.
Sr Interface Analyst - Team Lead, 04/2007 to 06/2015
E-Business International Princeton, NJ,
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Interviewed, hired and trained new quality customer service representatives.
  • Developed and implemented policies, procedures and process improvement initiatives to increase customer satisfaction.
  • Organized and prioritized routine tickets vs the new enhancements and projects, optimizing team workflows and resources to handle dynamic demands.
  • Optimized staffing levels with strategic scheduling and task delegation.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Met with stakeholders, contractor product teams and customers throughout system development life cycle.
  • Integrated process improvements to increase overall workflow.
Programmer Analyst, 09/2006 to 04/2007
State Of Michigan City, STATE,

Gather business requirements from users and develop the user-friendly application for entering the daily child support case status. Developed the Child support project for the State of Michigan working closely with Contract companies like Accenture.

  • Worked on FTP method of transferring data to a third party to implement the Bridges.
  • Ensured that IT-related issues are identified and reported on and resolved promptly.
  • Performed testing on all new projects.

Sr. Programmer Analyst, 01/2005 to 09/2006
Accenture City, STATE,

Sr Analyst on Child Support Project with four member team. Served as a quality checkpoint for application during various release cycles. Reviewing and analyzing system specifications. Reporting and documenting technical issues. Review and analyze system specifications. Collaborate with QA Engineers to develop effective strategies and test plans. Conduct post-release/ post-implementation testing and UAT.

  • Work with cross-functional teams to ensure quality throughout the software development lifecycle.
  • Served as a quality checkpoint for application during various release cycles.
  • Created and updated functional specifications and requirements traceability documentation as needed.
  • Strategize with the business and architect leads on testing approaches.
Education and Training
MBA: Business Management, Expected in 04/2018
Eastern Michigan University - Yapslanti,
Bachelor of Science: Accounts, Expected in 03/1994
S.V. University - Andhra Pradesh,
Honors Diploma in Systems Management: Information Technology, Expected in 02/1997
National Institute of Information Technology - Andhra Pradesh India,
  • Project Management Professional (PMP)
  • AWS Certified Cloud Practitioner
  • ITIL Certification
  • Scrum Master
  • Lean/Sigma Green Belt
  • Cloverleaf Certified Architect

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School Attended
  • Eastern Michigan University
  • S.V. University
  • National Institute of Information Technology
Job Titles Held:
  • Sr IT Project/Program Manager
  • Sr Interface Analyst - Team Lead
  • Programmer Analyst
  • Sr. Programmer Analyst
  • MBA
  • Bachelor of Science
  • Honors Diploma in Systems Management