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Sr. Inside Sales Account Manager Resume Example

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SR. INSIDE SALES ACCOUNT MANAGER
Summary

Experienced Account Manager willing to work long hours and put in the miles or dials to transform mediocre territories into successful enterprises. Enthusiastic about meeting with customers, promoting products and driving revenue growth.

Skills
  • Relationship development
  • Team management
  • Proven sales track record
  • Contract negotiation expertise
  • Exceptional customer service skills
  • Skilled multi-tasker
  • Upselling and consultative selling
  • Mentoring and coaching
Experience
Sr. Inside Sales Account Manager | 11/2017 to 05/2020
Company Name - City, State
  • Training and mentoring of new Inside and Outside Sales Account Managers
  • National account management
  • Work with the guidance of Manager to develop technical competencies and customer relationships in efforts to grow respective territory
  • Utilize sales analysis tools to understand customer dynamics
  • Responsible for over 20 million in new business
  • 2018 Presidents Club recipient
Sr. Customer Service Representative | 06/2016 to 11/2017
Company Name - City, State
  • Monitored customer accounts to track outstanding issues and implement new solutions
  • Assisted customers by answering questions, addressing concerns and providing current account information
  • Coaching customer service reps on systems, policies and procedures
  • Data collection on daily operational procedures
  • Record holder for most money collected on a single call
  • Responsible for handling escalated calls
Operations Manager | 08/2013 to 06/2016
Company Name - City, State
  • Established work priorities to meet contractual obligations for scheduled pick up and drop offs
  • Established organizational vision and developed strategies to achieve sales and customer service goals
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol
  • Recruited, hired and trained crew members on routes, customer relations and customer service
  • Secured government contracts
Phone Banker 2 | 06/2010 to 08/2013
Company Name - City, State
  • Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs
  • Maintained performance standards against targets such as call abandonment, turnaround time and accuracy of solutions offered
  • Matched members to products and services meeting current needs and expected lifestyle changes
  • Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information
  • Capitalized on cross-selling and upselling opportunities to consistently exceed quotas
  • Averaged 4 additional products per call.
Education and Training
Long Island University - City, State
Some College (No Degree)
Psychology
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Resume Overview

School Attended

  • Long Island University

Job Titles Held:

  • Sr. Inside Sales Account Manager
  • Sr. Customer Service Representative
  • Operations Manager
  • Phone Banker 2

Degrees

  • Some College (No Degree)

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