Sr Global Product Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Results oriented director with progressive management experience in academic group practice, 30 hospital system and global automation vendor. Forward thinking, detailed leader adept at solving complex problems in a collaborative manner. Skilled in product management, strategic planning, information systems implementations and management of multidisciplinary teams.

  • Vision and strategic planning
  • Six Sigma Black Belt and Lean facilitator
  • Action plan development expertise
  • Communication and Change Management
  • P&L product portfolio management
  • Market research
  • Information systems implementations
  • Strong presentation skills
  • Effective coach
  • New product development -agile
  • Marketing plan, product roadmap vision
  • Business case & assessing new markets
Work History
02/2018 to Current Sr. Global Product Manager Bd (Becton, Dickinson And Company) | Florida; Alabama; Georgia; Louisiana; Michigan; North Carolina; Penns, TX,

Responsible for leading new product development, identifying market opportunities, maximizing sales revenues, market share and contribution margins for medication adherence automation products in US, UK, Europe and Australia.


  • Received full individual performance management by objective bonus for every quarter since hired
  • Developed market launch readiness assessment tools for product management department.
  • Manage product portfolio P&L for 5 products in 6 countries
  • Manage beta process of 3 mayor software releases per year for 2 products
  • Create business cases and forecast for new or existing products.
  • Create and maintain multi-year product strategy and roadmap.
  • Builds strong partnership with engineering, quality, supply chain and sales to address product needs.
11/2014 to 01/2018 Director of Operational Efficiency Motorola Solutions | Harrisburg, PA,

Responsible for leading, project planning, marketing, implementing and evaluating initiatives that support Quality, Safety and Risk short and long term strategic goals. Manages complex patient experience projects and improvement initiatives. Meets with executive team, practice administrators, dept. Chairs and physicians to discuss patient experience results and to provide guidance to improving patient satisfaction.


  • Lead a QSR team of 7 members to implement RL (patient safety reporting system) in 6 mo.
  • Increased safety reporting by 20% at go live and 150% in 12 mo.
  • Developed and executed Epic super user group program for 100 employees in 3 mo.
  • Developed patient experience improvement plan to move patient experience Press Ganey overall score in 12 mo.
  • For 10 dept.
  • Increased Press Ganey care provider score by 20 percentile points in 6 mo.
  • Implemented concierge pilot program to provide information about delays and reduce patient wait times by 27.
08/2009 to 11/2014 Healthcare Management Engineer Advent Health IS | City, STATE,

Served as an internal Process Improvement (PI) consultant to a 30 hospital health system. Responsible for broadening and maintaining the continuous PI culture. Leader in PI information systems projects, implementation and methodology development. This includes developing executive, physician and nursing relationship management, managing project task completion, creation of standard workflow, change management activities, metrics and analytics, facilitation and presentation.


  • Developed metrics and analytics methodology for readmission process metrics-Cerner population health for 30 hospital system.
  • Developed and implemented simulation plan of integrated-department workflows for Florida Hospital Wesley Chapel for 200+ clinical employees prior to opening.
  • Lead a team of 5 members to successfully implement med Positive Patient ID in 8 AHS hospitals in less than 2 years.
  • This program demonstrated over 90% wristband and medication scanning on day 1 of go live.
  • Established critical workflow methodology for CPOE (Computerized Physician Order Entry) that was replicated to 26 facilities with proven success in 22-months.
09/2007 to 05/2009 Product Manager Cardinal Health, Inc | City, STATE,
  • Managed product planning, execution and launch throughout product life cycle. Defined and developed formal product requirements and design analysis including product vision. Created new application marketing plan and presented business case. Supported sales, marketing communications and implementations to ensure revenue and customer satisfaction goals.


  • Developed new product vision and marketing plan for Patient Identification System for Pathology specimens from OR to Lab in 9 mo.
  • Received FDA clearance to launch blood transfusion verification product functionality in OR.
  • Developed and trained 50 sales staff on workflow methodology for Patient Identification System in 3 mo.
Expected in MS | Marketing University of Cincinnati Blue Ash College, Cincinnati, OH GPA:
Expected in 2019 Graduate Marketing Certification | University of Cincinnati, Cincinnati, Ohio GPA:
Expected in Bachelor of Science | Medical Technology University of Akron, Akron, OH GPA:
Expected in MBA | Technology Management University of Phoenix, Tampa, Florida GPA:
Expected in Pragmatic Marketing Certification | Pragmatic Marketing Institute , , GPA:
Expected in Six Sigma Leadership Certification, UL | UL, , GPA:
Expected in Six Sigma Black Belt Training, Becton Dickinson | Becton Dickinson BD, , GPA:
Expected in Florida Sterling Examiner 2016, 2017 Six Sigma Green Belt Training, Becton Dickinson | Florida Sterling , , GPA:
Expected in Florida Technologist License in Chemistry, Blood Bank and Serology | State of Florida, , GPA:
Expected in MT (ASCP) Certification | American Society of Clinical Chemistry, , GPA:
Speaking Engagements
  • AACC- American Association for Clinical Chemistry National Conference Orlando FL, 2005-How to apply Lean-Sigma methodology to the clinical laboratory setting
  • SeRUG-Cerner Southern Regional Conference-Clearwater Beach, FL 2011- CPOE Recipe for success: Improving quality and streamlining clinical workflows 2012- AHS-IS climbed Mt. Everest: 26 Hospitals successfully live with mPPID in 1 year!
  • UnSUMMIT-Barcode point of care (BPOC) National Conference Tampa, FL 2009 -Breast Milk PPID-How to perform workflows and ROI
  • UnSUMMIT National Conference Anaheim, CA 2012 -26 Hospitals successfully live with mPPID in 1 year!
  • Press Ganey- FL Conference Coco Beach, FL 2017- Patient wait times concierge model “going beyond just a smile”
Awards and Professional Development
  • Omnicell Impact Award- July 2018 -Omnicell Excellence Award- July 2018 BD on the Spot Award of excellence - June 2005 BD Diagnostics Award for FDA medical device clearance-March 2007 Contributing author: ASCP “Patient Safety Partnership Projects in the Clinical Laboratory” (UCLA Medical Center) Submitted method and system for monitoring medical treatment invention to U.S. Patent and Trademark Office 2006

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Resume Overview

School Attended
  • University of Cincinnati Blue Ash College
  • University of Cincinnati
  • University of Akron
  • University of Phoenix
  • Pragmatic Marketing Institute
  • UL
  • Becton Dickinson BD
  • Florida Sterling
  • State of Florida
  • American Society of Clinical Chemistry
Job Titles Held:
  • Sr. Global Product Manager
  • Director of Operational Efficiency
  • Healthcare Management Engineer
  • Product Manager
  • MS
  • Graduate Marketing Certification
  • Bachelor of Science
  • MBA
  • Pragmatic Marketing Certification
  • Six Sigma Leadership Certification, UL
  • Six Sigma Black Belt Training, Becton Dickinson
  • Florida Sterling Examiner 2016, 2017 Six Sigma Green Belt Training, Becton Dickinson
  • Florida Technologist License in Chemistry, Blood Bank and Serology
  • MT (ASCP) Certification