sr global director internal projects resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Executive Profile

Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Works across diverse teams and brings them together toward a common goal.

Skill Highlights

Microsoft Office tools; Outlook, Excel, Word, PowerPoint, Access

Proficient in Access Database Queries

Proficient in Polouse SQL server Queries

  • Project management
  • Leadership/communication skills
  • Business operations organization
  • Negotiations expert
  • Self-motivated
  • Employee development and management
  • Expense control
  • Hazardous Materials Endorsement
  • Results-driven
  • Ground and air transportation
  • Shipping and receiving
  • Vendor management
Core Accomplishments
  • 25+ Years of transportation, logistics & Supply Chain Management
  • As Branch Manager grew the Milwaukee facilities gross revenue while reducing costs making the facility the most profitable in the country.
  • The people that I hired into the organization are still here and in some cases have leadership roles in the organization.
  • Managed over 30M in spend per month for clients
  • Successfully deployed new operating platform in 15 countries with various language barriers.
  • Designed, Developed & Deployed operations procedures and policies globally.
Professional Experience
Sr Global Director - Internal Projects, 09/2015 to Current
Dollar BankNatrona Heights, PA,

Responsible for design, deploy & measure of all operational procedures & policies. Responsible for determining system priorities for development. Develop KPI's and tools to measure effectiveness of what we are deploying to the field for productivity & efficiency improvements.

Manager, Operations Support, North America, 2011 to 07/2011
Bcd TravelRaritan, NJ,
  • Assisted in development and deployment of Weekly Operational Newsletter Part of the UTi FF and UTi TM project for Audit and review of trucking Manage ODQ (quality) performance for branches in the West Region Collaborate across teams to share information and coordinate on new ideas.
  • Designed and implemented several IT solutions for operations and clients.
Director, Performance & Proficiency, 2007 to 2011
Omni HotelsLouisville, KY,
  • Assisted in the design and implementation of the HUB program at UTi Assisted in negotiations with inland providers to reduce cost and increase service Assisted in development of web based Workflow & Efficiency tools West Region consistently exceed budget expectations for Net Revenue and cost controls On site reviews and process improvements Direct client interaction Member of 4asOne team based in Singapore Member of OneWorld team based in Long Beach Designed and implemented several IT solutions for operations and clients.
Branch Manager, 2003 to 2007
UTi WorldwideCity, STATE,
  • Successfully negotiated new lease to reduce costs Consistently ranked in the top 5 nationally in NR, Operating Ratio and Productivity ratios Double digit increases in operating profit annually Create succession planning for branch Managed staff in excess of 25 employees.
Operations Manager, 1996 to 2003
Union TransportCity, STATE,

Responsible for day to day operations within the branch

Air Export Manager, 01/1994 to 01/1996
BDP InternationalCity, STATE,
  • Promoted to Operations Manager within first year Managed the changeover of staff, assisted in new hires Part of the team that turned a red operation to running in the black in 6 months Wrote or Re-wrote processes to streamline and release value in all business lines Assisted in opening branch from scratch Main responsibility for air export but assisted in all branch activities.
various, 1991 to 1994
Randy International / Jacky MaederCity, STATE,
  • Started in Air Export Operations learning the industry and quickly advanced to other responsibilities within the branch.
  • Gained experience in Ocean Export and Import sides of the business.
  • Issued documentation, quotes and various tasks involved in day to day operations.
High School Diploma: , Expected in 1990
Waukesha North - Waukesha, WI

Assisted in deployment of global quality program . Use of CAPA process to insure corrective and preventative actions are taken.

Lead client facing teams and have improve the client experience by 40% to 95% client satisfaction. This includes both internal and external clients.

Aggressive mindset for change. How do we do it better, faster and cheaper while still providing that high level of "touch" to both internal and external clients.

Ability to bring multi-cultural teams together to work toward a common goal. Lead teams with members in multiple countries around the world.

Passion for quality. Deploying for the sake of deploying is nothing if you are not deploying a quality process, policy or system.

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Resume Overview

School Attended

  • Waukesha North

Job Titles Held:

  • Sr Global Director - Internal Projects
  • Manager, Operations Support, North America
  • Director, Performance & Proficiency
  • Branch Manager
  • Operations Manager
  • Air Export Manager
  • various


  • High School Diploma

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