sr general manager operations manager resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Highlights
Strategic planning
Procedure development
Business operations including financial, administrative, Employee Relations, guest service, and operational standards
Strong leadership skills
Identify and develop talent
Systems implementation and improvement strategies
Communicates with impact
Multi-unit operations management
Team retention, hiring, training and development
Organized and disciplined
MS Office and Outlook proficiency
Accomplishments
Efficiently overseen six restaurants with a combined staff of over 150 team members, 16 Restaurant Managers.
Joined the Dairy Queen in 2021 as a General Manager. Excelled in multiple positions, opened 6 new restaurants, promoted to Sr. General Manager, now in position as Sr. General Manager/Director of Operations.
ServSafe Certified
ServSafe Instructor / Proctor
Experience
Sr. General Manager/Operations Manager, 03/2022 - Current Mammoth Restoration – Allentown, PA,
Recruited, hired and trained 12 new managers. Developed and promoted 3 SM to RM's and 4 team members to SM's.
Developed and shared best practices across the company, including interviewing and hiring, guest recovery, time management and development activities.
Continually monitored and performed audits for six restaurants. Determined appropriate action to ensure all company standards, food quality and service standards were consistently met.
Served as a link between management and employees by handling questions, interpreting and helping resolve work-related problems.
Ensured all managers and team held accountable to company policy and standards.
Analyzed financial P&L information to determine strategies and recommendations to met and exceed financial objectives.
General Manager, 06/2020 - 03/2022 North Country Academy – Denver, NC,
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Built sales and guest count forecasts and schedules to reflected desired productivity targets.
Developed and trained Restaurant Managers and team members that provided hospitable, professional service while adhering to policies and business initiatives.
Counseled and disciplined team members when necessary.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
District Manager, 03/2009 - 06/2020 Burger King – City, STATE,
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Developed and maintained exceptional guest service standards.
Supervised 8 locations to enforce high-quality standards of operation.
Validated new team member training for service procedures, safety and sanitation procedures and proper recipe knowledge.
Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Evaluated costs against expected market price points and set structures to achieve profit targets.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Set aggressive targets for employees to drive company success and strengthen motivation.
Education
BBA: Accounting And Business Management, Expected in 05/2001 - Hampton University - Hampton, Virginia, GPA: Status -
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