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sr field claims rep resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced insurance professional with 20+year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Offering extensive sr field claim rep experience gained over progressive insurance industry background. Closely examine documentation and property to identify damage, estimate costs and maintain liability limitations. Keen to balance company and customer interest with fair and equitable policies. Strategic-minded sr field claims rep offering more than 20 years of experience working for insurance companies. Offering exceptional skills in customer service, interviewing policyholders and coordinating services. Seek to take on similar role with leading organization. Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Report writing
  • Building construction knowledge
  • Policy analysis
  • Property adjusting
Experience
06/2018 to Current Sr. Field Claims Rep Cox Enterprises | Columbia, SC,
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
  • Conducted interviews, gathered detailed information and completed field investigations.
04/2012 to 06/2018 Body Shop Manager Fosters Auto Body | City, STATE,
  • Greeted customers and took time to answer questions.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
  • Wrote complete and accurate cost estimates for labor and parts.
  • Communicated effectively with insurance companies, documenting in detail each process of repair.
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
  • Directed day-to-day operations, maintenance, equipment functionality and financial management.
  • Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
  • Complied with federal, state and local regulations affecting body shop operations.
  • Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, facilitate [Type] sales and support customer satisfaction objectives.
  • Hired and trained technicians, monitoring and evaluating job performance.
  • Cultivated strong relationships with insurance company representatives, [Type] vendors, community groups and media outlets to drive business development initiatives.
  • Implemented business development, customer service and maintenance strategies resulting in increased production yield.
  • Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
  • Assisted in developing effective marketing strategies to increase business.
02/2007 to 04/2012 Sr Field Adjuster Horace Mann Insurance | City, STATE,
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Recommended settlement offers and negotiated payment arrangements.
  • Completed required investigations on referred files within established timeframes.
  • Identified and collected evidence and determined value to specific claim to properly assess conditions.
  • Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims, resulting in [Result].
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
  • Investigated claims, conducted field audits, determined losses and reported findings.
  • Conducted claim and estimate re-inspections.
08/1999 to 04/2007 Sr Field Claims Rep Atlantic Causalty Ins Co | City, STATE,
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Identified suspicious losses, immediately contacting [Job title] to conduct further investigations.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Investigated properties, classified damages and created estimates outlining repair costs.
  • Attended [Number] anti-fraud training courses, conferences, client SIU training and industry seminars.
Education and Training
Expected in 06/1982 to to High School Diploma | Wake Forest High School, Wake Forest, NC GPA:
Expected in 04/2000 to to | Misc Classes Wake Technical Community College, Raleigh, NC GPA:

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Resume Overview

School Attended

  • Wake Forest High School
  • Wake Technical Community College

Job Titles Held:

  • Sr. Field Claims Rep
  • Body Shop Manager
  • Sr Field Adjuster
  • Sr Field Claims Rep

Degrees

  • High School Diploma

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