Sr. Facilities Services Administrator06/2006 to 11/2012Loyola Marymount UniversityLos Angeles, CA
Initiated, implemented, maintained and continually improved information technology software and hardware to manage the work-flow processes involved in coordinating a facilities staff of 200 and performing maintenance and operations for a university campus with 3,000,000 sq/ft of facilities and 125 acres of facilities and infrastructure representing $500 million in assets.
Analyzed data and created dashboard metrics to provide real-time information to senior management and work units which then enabled data-driven planning and decision making.
Provided 2 years of project management leadership and coordination for 3 project managers tasked with managing 60 annual university-wide capital and major maintenance projects. All projects were completed on time and within budget constraints.
Initiated search and lobbied for a mobile technology solution to improve field maintenance and administrative productivity.
Implemented a ‘self-service' model for university clients utilizing facilities services, saving the University more than $50,000 annually.
Successfully rolled out SchoolDude Work Orders and Mobile Work Manager on an accelerated startup schedule with all benchmarks achieved. Included 50 facilities' field staff utilizing mobile technology.
Implemented additional modules on time and on budget including Inventory Manager, Requisitions, and Preventative Maintenance.
Developed and implemented SchoolDude web based training guides and materials for use by 2,000 resident students annually and 1,000 other end-users in general campus population.
Trained facilities management groups and individuals, on a range of computerized maintenance topics, creating course materials as needed.
Developed and maintained SOP manual and provided operational reference materials for HelpDesk staff. Trained all student staff on HelpDesk.
Maintained and improved facilities department's communication with students, faculty, staff, administrators and community members through multiple means (e.g., written reports, email, phone, meetings, newsletters and web pages) to increase quality and efficiency of services.
Made recommendations and advised facilities department on key decisions regarding information technologies, including Windows and Apple PCs, laptops, tablets, smart phones and software.
Manager of Facilities Management 06/2004 to 05/2006
Initiated and implemented all components necessary for a space management program and utilized this in university floor plans and Maximo CMMS software.
Seamlessly incorporated a 1,000,000 square foot facility into daily operations without increasing administrative support.
Created 2,000 preventative maintenance (PM) plans for campus facilities including 1,000 PMs which were originally designed for Raytheon facility referenced above.
Developed various programs and scripts for automating accounting and administrative procedures. (e.g., labor reimbursement, customer billing and reports, etc.)
Manager of Operations & Maintenance Planning01/2001 to 05/2004
Successfully implemented and administered Maximo CMMS system including servers and implemented work order, PM, inventory, labor and requisition modules.
Created and executed a training program for 30+ facilities staff utilizing software on a daily basis.
Partnered with facilities work groups to develop realistic PM plans and schedules.
Initiated a facilities web server and provided content for university clients and department users.
Increased productivity of department through improved information flow and oversight. Customer satisfaction improved significantly with improved response time and better reporting.
Manager of Planning & Control02/1988 to 12/2000
Led department section which served as nerve-center for a facilities department providing support for all university operations. Campus comprised 100 acres, 30 major buildings which included academic and residential facilities and a daily population of 7,000 students, faculty, staff and visitors.
Managed a $300,000 annual budget and executed an annual capital budget of $150,000.
Recruited diverse, well qualified employees. Developed staff using sound management principles including creating individualized goals, setting benchmarks, fostering open communication, and encouraging career development and growth.
Directed all contract activity for department including approximately 300 contracts per year, both one time and ongoing service contracts for all facilities maintenance, minor renovation and remodeling and project support for university clients.
Initiated, implemented and directed all facilities divisions' computing activities, converting a manual system to an automated environment.
MPA: Public Administration and Policy Analysis1989Loyola Marymount UniversityLos Angeles, CA
BA: Political Science1982Loyola Marymount UniversityLos Angeles, CA
Background in both Windows and Apple platforms and applications
Microsoft (Outlook, Excel, Word, PowerPoint, Project, Access, Visio, FrontPage)
Asset Management software including Maximo versions 3, 4.11,5.2, SchoolDude Suite
Oracle 8i and 9 suite, Crystal Reports & AutoCad
Automation w/ Microsoft VBA, Macros and scripting tools
SQL & RDBMS design, imports, exports, use of SQL scripts for database modifications and updates, data mining and data visualization
MS Basic, Visual Basic, VBA, C/C++ and Java
Web authoring for internet & intranet applications, including HTML