sr director sales operations resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Impactful operations professional with a proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers.

  •, Excel, PowerPoint, Word, Outlook, Hubspot, and NetSuite
  • Forecasting and Budgeting
  • Quota and Territory Management
  • Commission Plans
Work History
Sr. Director, Sales Operations, 09/2016 - Current
Dominion Enterprises Winston Salem, NC,
  • Act as a trusted advisor to the EVP of Sales and CFO/COO, working closely with both to facilitate companywide projects and initiatives
  • Create, monitor, and maintain S&OP metrics and key performance indicators, identifying risks and opportunities to help drive business
  • Develop analytically driven insights to synthesized recommendations and communicate to business owners and executive leadership team
  • Identify and develop tools to effectively communicate strategic priorities, corporate initiatives and national guidelines to the sales organization
  • Design, communicate and mange compensation plans, sales quotas and territory alignment throughout the organization
  • Responsible for forecasting top line revenue for current and future years tied to our financial model
  • Liaison between Sales, Finance, Marketing, Product and Operations to ensure processes are developed and implemented to maximize efficiency across all business units
  • Work closely with marketing to execute the lead management function responsible for building sales pipeline
  • Strategically implement processes and workflows to enhance selling across all channels and verticals
  • Work directly with finance to ensure all deliverables are met and revenue can be accepted
  • Lead and manage weekly sales/revenue calls with both management and sales representatives
  • Lead quarterly business reviews with senior management
  • Perform analysis on forecast accuracy
  • Identify root causes, define and communicate corrective actions, collaborating with other functions
  • Actively work on M&A initiatives (both buy and sell side), along with leading the post-sale operations to ensure a smooth integration/transition
  • Divested PlaceIQ’s Managed Media business to Zeta Global in July 2019
  • Acquired Freckle IOT in April 2020
  • Acquired Skyhook’s geospatial business in February 2021
  • Successful exit of PlaceIQ to Precisely, Inc
  • In February 2022
Sr. Sales Operations Analyst, 11/2014 - 08/2016
Amazon.Com, Inc. Greenville, SC,
  • Provided analytic support to sales operations and the sales organization as a whole
  • Developed and maintain reporting leveraged by the sales organization for quarterly business reviews and annual planning
  • Provided advanced sales analysis to measure and report on the performance of the sales organization using dashboards and analytical reports
  • Closely worked with FP&A on various projects to better align our sales forecast to our financial forecast to ensure accuracy
  • Worked closely with finance & investor relations to help prepare scripts for upcoming earning calls
  • Enabled management in driving results and uncover trends with day-to-day reporting and in-depth analysis of sales data
  • Worked with marketing and sales management to increase forecast accuracy and the integrity of the pipeline
  • Created and manage sales performance dashboards to provide full transparency to senior management
  • Worked with sales management to utilize data for territory planning and account targeting
  • Developed and supported processes and procedures to increase CRM data accuracy
  • Developed and managed commission plans for sales, account management and sales consultants (100+)
Revenue Analyst, 04/2014 - 11/2014
Universal Health Services Clive, IA,
  • Worked directly with customers, accounting, operations and sales departments to re-define the entire end-to-end process of tracking, reporting and billing of digital revenue with an eye towards streamlining and improving the process
  • Reviewed and documented customer contract terms for delivery of each digital program across the medical division
  • Ensured customer invoices were consistent and compliant with their contract
  • Liaised with ad operations team to track delivery for each campaign and identified gaps and solutions to close gaps
  • Prepared monthly revenue reports by analyzing internal ad server reports and customer contracts and reconciling against billing
  • Collaborated with sales department to maintain monthly forecasting reports that identifies forward sold revenue and strong prospects
  • Responsible for monthly revenue recognition across all US based brands
Business Manager, 08/2009 - 03/2014
CFO Publishing City, STATE,
  • Managed CRM system, developed workflow processes for sales, marketing, finance and operations
  • Prepare and provide KPIs including revenue analysis, budgeting and forecasting and expense analysis in addition to monthly, quarterly and yearly product analysis across all four business units (print, online, research and conferences)
  • Actively managed any variance in actual revenue
  • Assisted in billing issues between clients and vendors
  • Analyzed and review pricing structures, margins and discounts
  • Provided analytical support and feasibility on new business initiatives and special projects
Bachelor of Business Administration: , Expected in
Iona College - New Rochelle, NY
Status -

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Resume Overview

School Attended

  • Iona College

Job Titles Held:

  • Sr. Director, Sales Operations
  • Sr. Sales Operations Analyst
  • Revenue Analyst
  • Business Manager


  • Bachelor of Business Administration

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