LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Sr. Director, Product and Programming
Please provide a type of job or location to search!
SEARCH

Sr. Director, Product and Programming Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ED
SR. DIRECTOR, PRODUCT AND PROGRAMMING
Summary

Strong leader with 15+ years' experience in product management, strategy and operations and a personal commitment to the best possible customer experience. Self-starting professional who creates strategic alliances driving key business initiatives using collaboration and influence with senior leadership and across the organization. Builds and retains high performance teams by hiring, developing and motivating skilled professionals, always leading with integrity and demonstrating accountability. Mature professional who remains calm in a crisis, recognizes and escalates urgency accordingly, and communicates with clarity and consistency, removing barriers and solving problems.

Strengths
  • Customer experience focus
  • Sound judgement/decision making
  • Ability to pivot quickly
  • Independent thinker
  • Resourceful
  • Lead multiple high priority initiatives
  • Trusted collaborator
  • Open/honest communications
  • Crisis management
  • Motivational leader and respected mentor
Experience
Comcast | Manchester, NHSr. Director, Product and Programming07/2016 - Current
  • Oversee strategy and operations for 5 products (Video, Data, Home, Voice, Mobile) and Programming for the Northeast Division
  • Build and maintain key relationships with corporate partners serving as a primary influence for product, programming and operations strategy
  • Develop and clearly communicate NED perspective on product launches, features and enhancements, advocating for the best possible customer experience
  • Recognized for key role in transformational package restructure within Division resulting in a positive impact on connects, package dispersion, B2 sell-in and video net adds as well as churn reduction and 4% YOY improvement in EDP customers
  • Drive team toward process improvements with bulk implementations resulting in a 96% reduction in processing time
  • Established high eNPS scores within team and maintained high YourVoice scores despite shifting organizational structure amid high volume of work
  • Use data and analytics to drive the product and programming strategy for the Division, balancing financial pressures with customer experience and operational complexities
  • Spearheaded Design Thinking training and serve as subject matter expert for the Marketing department
  • Self-identified passionate NPS lead for Division Marketing, owning elevations process and coordinating quarterly department huddles
Comcast | Manchester, NHDirector, Video Products And Content 10/2013 - 07/2019
  • Successfully managed a lean video and programming team through a challenging organizational restructure significantly improving Credospeak/Your Voice scores, maintaining high productivity and output
  • Founding member of Board of Directors responsible for introducing key marketing department initiatives, specifically Process Improvement, Leadership and Development and Work/Life Balance driving positive and measurable changes in the Marketing Department
  • Instituted electronic CCRs within Division resulting in a significant reduction in paper/postage and manual processing of tens of thousands channel changes each year
  • Re-established strong relationships with corporate partners and Division programming peers becoming key programming contact in Northeast Division
Comcast | Manchester, NHSr. Manager Video Product Operations08/2009 - 10/2013
  • Provide sound strategy and guidance relative to product launches and day to day operations
  • Lead the Division's All-Digital product strategy and cross product bandwidth planning
  • Manage cost containment, operational impact and create revenue generating opportunities on behalf of the Division
  • Collaborated cross-functionally with Division and regional partners to ensure smooth and timely execution
Comcast | Manchester, NHProgramming Manager09/2006 - 08/2009
  • Drive programming strategy for 7 Regions encompassing 6.7m customers
  • Manage corporate programming database for the Division which accounts for more than 800 unique channel lineups and 2m in expense per month
  • Partner with Engineering to identify bandwidth opportunities and solutions and create space to support the launch of new HD channels, On Demand, and other advanced products
Noteable Achievements

Operations excellence - consistently lead high performance team through end-to-end new product introduction and enhancements including trial, launch, advocacy and problem solving to ensure successful, seamless delivery.
Poised Communicator & Collaborator - inspires trust and uses sound logic and data to make thoughtful decisions. Influencing diverse stakeholders, striving toward win-win negotiations and outcomes the enterprise, and bringing order to chaos with calm demeanor.
Innovative leader - lead team through change and uncertainty while achieving high levels of employee engagement and satisfaction maintaining productivity; bringing new capabilities into teams to streamline processes or spark new solutions to challenges using the principles of design thinking

Earlier Career Experience

Previous roles at Comcast (and its predecessors) between 1996 and 2006:

  • Assistant Product Manager - Campaign management, writing copy/proofing, approving images, budgeting, tactics
  • Marketing Operations Specialist - Ensuring all marketing campaigns and offers are approved and flawlessly executed
  • Method and Procedure Specialist - Creating and documenting clear, concise processes for the organization
  • Executive Customer Care - Bring creative and satisfactory resolution to escalated customer complaints across enterprise
  • Customer Care Representative - Sales, troubleshooting, billing

Massachusetts Office of the Attorney General - Public Protection Bureau (1993-1996)

Full-time Mediator:

  • Caseload management of hundreds of customer complaints requiring conflict management and timely resolution with a concentration in Travel industry, Automobiles and Home Improvement
  • Case preparation for Assistant Attorneys General inclusive of research, maintaining meticulous notes and details and identifying trends and actionable violations of state law
  • Established and maintained positive relationships with complainants, large and small businesses, state and federal officials and law enforcement representatives (i.e. FBI, US Attorney's Office, local town and city management)
  • Managing calls to the Consumer Complaint Hotline responding real-time to consumers inquiries, making referrals, triaging complaints and providing recommendations and resources.
  • Representing the AG's office at various events throughout the state spreading awareness of resources available to consumers and educating them on consumer protection rights and responsibilities.
  • Oversight of intern program including law students and their associated caseload, providing guidance, training and structure
Education
University of Massachusetts - Lowell | Lowell, MAMBA
Colorado State University | Fort Collins, COBachelor of Science in Consumer Sciences
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Comcast

School Attended

  • University of Massachusetts - Lowell
  • Colorado State University

Job Titles Held:

  • Sr. Director, Product and Programming
  • Director, Video Products And Content
  • Sr. Manager Video Product Operations
  • Programming Manager

Degrees

  • MBA
    Bachelor of Science in Consumer Sciences

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Sr.-Director,-Product-and-Programming-resume-sample

Sr. Director, Product and Programming

Comcast

Salem, New Hampshire

Sr.-Director,-Product-Operations-and-Programming-resume-sample

Sr. Director, Product Operations and Programming

Comcast

Salem, New Hampshire

Senior-Bioinformatics-Data-Analyst-resume-sample

Senior Bioinformatics Data Analyst

Pillar Biosciences

Allston, Massachusetts

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.