Strong leader with 15+ years' experience in product management, strategy and operations and a personal commitment to the best possible customer experience. Self-starting professional who creates strategic alliances driving key business initiatives using collaboration and influence with senior leadership and across the organization. Builds and retains high performance teams by hiring, developing and motivating skilled professionals, always leading with integrity and demonstrating accountability. Mature professional who remains calm in a crisis, recognizes and escalates urgency accordingly, and communicates with clarity and consistency, removing barriers and solving problems.
Operations excellence - consistently lead high performance team through end-to-end new product introduction and enhancements including trial, launch, advocacy and problem solving to ensure successful, seamless delivery.
Poised Communicator & Collaborator - inspires trust and uses sound logic and data to make thoughtful decisions. Influencing diverse stakeholders, striving toward win-win negotiations and outcomes the enterprise, and bringing order to chaos with calm demeanor.
Innovative leader - lead team through change and uncertainty while achieving high levels of employee engagement and satisfaction maintaining productivity; bringing new capabilities into teams to streamline processes or spark new solutions to challenges using the principles of design thinking
Previous roles at Comcast (and its predecessors) between 1996 and 2006:
Massachusetts Office of the Attorney General - Public Protection Bureau (1993-1996)
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