High-performing [Job Title] with over [Number] years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Focused Operations Manager bringing [Number] years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company. Results-driven Management professional with [Number] years of experience in [Type] operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives. Self-motivated Operations Manager well-versed in [Area of expertise] leadership. Bringing top-level experience in directing all facets of [Type] and [Type] operations. Successful at collaborating with consultants, area leaders and employees to streamline and strengthen processes, boost production and control costs. Highly organized, detail-oriented and safety-driven with solid record of accomplishment in meeting and exceeding business targets.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
10/2018 to Current
Sr. Director, Operations, Training & QualityAimbridge Hospitality – Novi, MI,
Formulated and deployed business transformation strategies to increase performance, profitability and business growth.
Optimized expenditures through company-wide cost reduction initiatives.
Completed frequent assessments of training materials, structure and success rates in order to enhance program.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Orchestrated strategic business plans and oversaw execution by streamlining customer support calls and enhancing customer experiences.
Conferred with subordinate managers each day to assess needs and optimize activities.
Delivered positive customer experiences by implementing effective quality assurance practices.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Assessed upcoming projects to forecast projected resource requirements.
Implemented process improvements based on identification of productivity or quality issues.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Proactively identified and solved complex problems related to employee training, management and business direction.
Generated and implemented business procedures and policies.
Managed daily operations, including supervising multiple team members across [Number] locations.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
12/2017 to 10/2018
Director, OperationsFidelity National Information Services – Monterey Park, CA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bClaireom-line profitability.
Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
Managed daily operations by overseeing financials, key performance indicators and employee performance.
Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance and site performance management tracking.
Contributed to development and evaluation of service level agreements that complied with established operational parameters.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Monitored and directed all aspects of department operations and [Number]-member [Type] team in production, safety, equipment, performance, quality and records management.
Analyzed strategic, core and support processes and recommended improvements to streamline processes.
Conferred with subordinate managers each day to assess needs and optimize activities.
Aligned operational boundaries between processes and production demands.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with technical directors and crew members to organize efficient schedules, factoring in production requirements and materials availability.
Improved morale and management communication by creating employee recognition and rewards practices.
Directed daily operations, overseeing [Number] states to optimize productivity.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Reviewed completed work to verify consistency, quality and conformance to creative plans.
Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
Worked closely with other stakeholders to immediately address issues and implement effective solutions.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Implemented process improvements based on identification of productivity or quality issues.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Assessed upcoming projects to forecast projected resource requirements.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Delivered positive customer experiences by implementing effective quality assurance practices.
04/2017 to 12/2017
Account ManagerAvella Specialty Pharmacy – City, STATE,
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Updated account plans based on changing markets, customer conditions and competitor activity.
Grew [Type] business by $[Amount] through successful management of more than [Number] market accounts.
Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties.
Achieved cooperative and positive communications with clients which fostered and led to many successful [Type] projects.
Streamlined operational efficiencies by developing customer service protocols and standards.
Resolved issues quickly and professionally to retain over [Number]% of clients.
Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
Managed budgeting, forecasting and performance for all accounts.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
Developed relationships with [Type] clients and provided individualized customer service to maintain longevity of accounts.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Maintained strong understanding of competitors mission, offerings and presence in assigned territory.
08/2015 to 04/2017
Supervisor, Health ClaimsGenRx Pharmacy – City, STATE,
Complied with company policies, objectives and communication goals.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Established and enforced clear goals to keep employees working collaboratively.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Conducted evaluations and reviews for [Number] employees.
Provided ongoing training to address staff needs.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Resolved customer complaints and adjusted policies to meet changing needs.
Created training manual for all employees to use as reference guide.
Education and Training
Expected in
High School Diploma: Fountain Hills High School - Fountain Hills, AZ GPA:
Expected in
: Maricopa Community Colleges - ScClairesdale Community College - ScClairesdale, AZ GPA:
Expected in 10/2008
National Certification: Pharmacy Pharmacy Technician Certification Board - , GPA:
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Resume Overview
School Attended
Fountain Hills High School
Maricopa Community Colleges - ScClairesdale Community College