Dynamic Senior Director oversees every facet of production with strong product management and decision-making skills. Brings comprehensive knowledge of SaaS development, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Skills
Adobe AEM
Salesforce.com CRM
Force.com Development
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Marketing Cloud
Git
Adobe/Microsoft Office Suite
SOAP/RESTful APIs
Process Management
Versioning Control
Data Warehouse
Web Development
IT Architecture
CI/CD
Versioning Control
Agile
Devops
IT Project Management
AWS
Mentorship
GUI
HRIS
Leadership
Programming Language
HTML5
CSS3
JS ES6
PHP
Apex
VisualForce
SOQL
AngularJS
IDEs
Eclipse
Visual Studio Code
Sublime Text 3 / MavensMate
Education
University of ArizonaTucson, AZExpected in 05/2011 – –Bachelor of Science:Chemistry - GPA:
University of ArizonaTucson, AZExpected in 05/2011 – –Bachelor of Science:Physiology - GPA:
Accomplishments
Winner of Salesforce #AwesomeAdmin Award (12.2016)
Instituted formal operating procedures and enforced adherence to policies and regulations that impacted the bottom line.
Helped Design, Build, and Rollout of full SaaS product to our Clients with build time under 4 months.
Architected and managed team for entire integration ecosystem for all internal products.
Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
Managed teams between Strategic Partners, Development, and Project Management to allow for seamless execution of deliverables.
Prioritized and allocated valuable resources to meet business targets.
Embraced macro-level strategic decisions and micro-level implementation.
Maintained thorough understanding of all key and current technologies, platforms, and trends.
Collaborated with third-party vendors to implement a new SaaS system.
Maintained high-level knowledge of current and emerging technology development and applications.
Developed and implemented a long-term strategic technological blueprint.
Designed enterprise-level technological blueprints and system architectures.
Tested security technologies on regular basis and implemented network penetration assessment tools.
Handled client inquiries with exceptional professionalism and enthusiasm.
Briefed executives on technology & product risks and suggested ways to alleviate concerns.
Coordinated third-party vendor's and client's IT teams to seamlessly deliver effective solutions.
Planned and led professional development reviews.
Captured new customers by optimizing business strategies and launching products to diversify offerings.
Conducted trials and tests of marketing channels such as paid acquisition, social media, and fresh content creation.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Integrate - Sr Manager, CRM Product City, STATE, 09/2019 - 09/2021
Managed a team of 14+ Developers, Admins, and QA Professions between Onshore, Offshore, and Nearshore teams.
Architect for Salesforce and Marketing Cloud.
Restructured instance to meet compliance and regulatory standards; high-level reporting from C-level to sales level day-to-day reporting.
Lead Salesforce and Marketing Cloud team (onshore & offshore) for design and development.
Redesigned the entire sales process to bring instances back to standardization and best practices.
Lead Developer for Salesforce & Marketing Cloud writing code in Apex, VisualForce, and JavaScript.
Complete and Manage full audit of Apex Class and Triggers.
Created full Architecture documentation for instance that includes connections and business processes.
Automated/Manage full GUI to fully automate CI/CD and version control across all platforms.
Develop, redesign, and automated declarative functionality.
Created and manage the architect board for all new code changes and designs.
Architected best practices for the development of CRM and MAT integrations.
Built, Manage and Automate external portals for Partners and External Users.
Managed backlog to work with stakeholders and Business Owners to prioritize sprints.
Lead code review for all integrations and commercial systems code changes.
Lead meetings with developers for grooming and prioritization to allow for reporting to leadership.
Built training programs to build out a team of tier 1 & 2 support.
Assisted in providing data governance and clean-up for Salesforce and Marketing Cloud.
Implemented and designed new HRIS software.
Automated new hire and termination process to allow for HR and Helpdesk.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
Developed and maintained relationships with Stake Holders customers through continual communication.
Led Salesforce development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
Modified existing Salesforce software to correct coding errors, upgrade interfaces and improve overall performance.
Maximized performance by monitoring daily activities and mentoring team members
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals
Prepared and recommended long-range plans for the development of department personnel
Cross-trained existing employees to maximize team agility and performance
Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
Televerde - Director, Business Operations City, STATE, 09/2018 - 08/2019
Lead Salesforce team (onshore & offshore) for design and development.
Architect for Salesforce, Data Warehouse, Integrations, and Website.
Restructured org to meet compliance and regulatory standards; high-level reporting from c-level to sales level day-to-day reporting.
Develop Classes and Triggers in Apex, Visual Force, and JavaScript.
Complete and Manage full audit of Apex Class and Triggers.
Develop, redesign and automate Workflow rules, Visual Flows, and Process Builder.
Architected best practices for the development of CRM integrations.
Built, Manage and Automate external portals for Partners and External Users.
Own and rearchitected Client Success portal (Gainsight) that is integrated into the Salesforce internal platform.
Assisted in code review for EDW code changes.
Architected project management solution for Business Operations that fed in from our own internal ticketing management system for transparency towards Executive Management.
Built training programs to build out a team of tier 1 super users.
Assisted in providing data governance and clean-up for Salesforce and the Data Warehouse.
Created complex analytical reporting in Salesforce for Executive Management.
Automated new hire and termination process to allow for HR and Helpdesk.
Company Name - Salesforce Solutions Manager City, State, 09/2014 - 06/2018
Managed a team of 14 Developers and Administrators for Salesforce, Marketo, Eloqua, Pardot and Marketing Cloud.
Architect for Salesforce (Internal & External practices) Integrations, and Website.
Created revenue generating applications for the team.
Audited/Developed Apex Class and Triggers to make sure that company was not over complicating org data.
Workflow Automation, Web Integration with Sites.
Designed and built website with integrations into Salesforce platform.
Mentored on-boarded employees and newly contracted financial professionals on Salesforce.
Developed best practices for the usage of Salesforce.
Set up Partner Communities for our external users.
Answered Salesforce usage questions; troubleshooting for software issues; resolved issues.
Assisted and Managed Eloqua/Marketo team for email template design and structure builds.
Assisted in global launches to our Scotland, South America and APAC regions.
Managed team of engineers for Data Warehouse while launching initiative for data cleanse and data governance.
Provided Outlook-to-Salesforce synchronization, installation and training on user's computers.
Project Manager for bringing our call centers into our Salesforce org with call tracking.
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