Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dynamic Senior Director oversees every facet of production with strong product management and decision-making skills. Brings comprehensive knowledge of SaaS development, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.



Skills
  • Adobe AEM
  • Salesforce.com CRM
  • Force.com Development
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Marketing Cloud
  • Git
  • Adobe/Microsoft Office Suite
  • SOAP/RESTful APIs
  • Process Management
  • Versioning Control
  • Data Warehouse
  • Web Development
  • IT Architecture
  • CI/CD
  • Versioning Control
  • Agile
  • Devops
  • IT Project Management
  • AWS
  • Mentorship
  • GUI
  • HRIS
  • Leadership
  • Programming Language

  • HTML5
  • CSS3
  • JS ES6
  • PHP
  • Apex
  • VisualForce
  • SOQL
  • AngularJS
  • IDEs

  • Eclipse
  • Visual Studio Code
  • Sublime Text 3 / MavensMate
Education
University of Arizona Tucson, AZ Expected in 05/2011 Bachelor of Science : Chemistry - GPA :
University of Arizona Tucson, AZ Expected in 05/2011 Bachelor of Science : Physiology - GPA :
Accomplishments
  • Winner of Salesforce #AwesomeAdmin Award (12.2016)
  • Salesforce Marketing Cloud Email Specialist Certification
  • Creator/Facilitator of Architecture Review Board (Meritage Homes)
Work History
Paypal - Chief Technology Officer
Conshohocken, PA, 05/2022 - Current
  • Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
  • Managed company-level architecture, platform and data configuration processes and implementation protocols.
  • Interpreted multifaceted technological issues into defined frameworks and highly scripted action plans.
  • Embraced macro-level strategic decisions and micro-level implementation.
  • Directed engineering team's complex project development and functionality objectives.
  • Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
  • Maintained high-level knowledge of current and emerging technology development and applications.
  • Provided project leadership in dynamic technology-driven environment with multiple priorities.
  • Developed and implemented long-term strategic technological blueprint.
  • Tested security technologies on regular basis and implemented network penetration assessment tools.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Located bottlenecks to streamline existing processes.
  • Built important relationships to address pressing needs in community.
Industrial Electric Wire - VP, Product & Engineering
Batesville, SC, 07/2021 - 05/2022
  • Instituted formal operating procedures and enforced adherence to policies and regulations that impacted the bottom line.
  • Helped Design, Build, and Rollout of full SaaS product to our Clients with build time under 4 months.
  • Architected and managed team for entire integration ecosystem for all internal products.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Managed teams between Strategic Partners, Development, and Project Management to allow for seamless execution of deliverables.
  • Prioritized and allocated valuable resources to meet business targets.
  • Embraced macro-level strategic decisions and micro-level implementation.
  • Maintained thorough understanding of all key and current technologies, platforms, and trends.
  • Collaborated with third-party vendors to implement a new SaaS system.
  • Maintained high-level knowledge of current and emerging technology development and applications.
  • Developed and implemented a long-term strategic technological blueprint.
  • Designed enterprise-level technological blueprints and system architectures.
  • Tested security technologies on regular basis and implemented network penetration assessment tools.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Briefed executives on technology & product risks and suggested ways to alleviate concerns.
  • Coordinated third-party vendor's and client's IT teams to seamlessly deliver effective solutions.
  • Planned and led professional development reviews.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Conducted trials and tests of marketing channels such as paid acquisition, social media, and fresh content creation.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Integrate - Sr Manager, CRM Product
City, STATE, 09/2019 - 09/2021
  • Managed a team of 14+ Developers, Admins, and QA Professions between Onshore, Offshore, and Nearshore teams.
  • Architect for Salesforce and Marketing Cloud.
  • Restructured instance to meet compliance and regulatory standards; high-level reporting from C-level to sales level day-to-day reporting.
  • Lead Salesforce and Marketing Cloud team (onshore & offshore) for design and development.
  • Redesigned the entire sales process to bring instances back to standardization and best practices.
  • Lead Developer for Salesforce & Marketing Cloud writing code in Apex, VisualForce, and JavaScript.
  • Complete and Manage full audit of Apex Class and Triggers.
  • Created full Architecture documentation for instance that includes connections and business processes.
  • Automated/Manage full GUI to fully automate CI/CD and version control across all platforms.
  • Develop, redesign, and automated declarative functionality.
  • Created and manage the architect board for all new code changes and designs.
  • Architected best practices for the development of CRM and MAT integrations.
  • Built, Manage and Automate external portals for Partners and External Users.
  • Managed backlog to work with stakeholders and Business Owners to prioritize sprints.
  • Lead code review for all integrations and commercial systems code changes.
  • Lead meetings with developers for grooming and prioritization to allow for reporting to leadership.
  • Built training programs to build out a team of tier 1 & 2 support.
  • Assisted in providing data governance and clean-up for Salesforce and Marketing Cloud.
  • Implemented and designed new HRIS software.
  • Automated new hire and termination process to allow for HR and Helpdesk.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
  • Developed and maintained relationships with Stake Holders customers through continual communication.
  • Led Salesforce development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
  • Modified existing Salesforce software to correct coding errors, upgrade interfaces and improve overall performance.
  • Maximized performance by monitoring daily activities and mentoring team members
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals
  • Prepared and recommended long-range plans for the development of department personnel
  • Cross-trained existing employees to maximize team agility and performance
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
Televerde - Director, Business Operations
City, STATE, 09/2018 - 08/2019
  • Lead Salesforce team (onshore & offshore) for design and development.
  • Architect for Salesforce, Data Warehouse, Integrations, and Website.
  • Restructured org to meet compliance and regulatory standards; high-level reporting from c-level to sales level day-to-day reporting.
  • Develop Classes and Triggers in Apex, Visual Force, and JavaScript.
  • Complete and Manage full audit of Apex Class and Triggers.
  • Develop, redesign and automate Workflow rules, Visual Flows, and Process Builder.
  • Architected best practices for the development of CRM integrations.
  • Built, Manage and Automate external portals for Partners and External Users.
  • Own and rearchitected Client Success portal (Gainsight) that is integrated into the Salesforce internal platform.
  • Assisted in code review for EDW code changes.
  • Architected project management solution for Business Operations that fed in from our own internal ticketing management system for transparency towards Executive Management.
  • Built training programs to build out a team of tier 1 super users.
  • Assisted in providing data governance and clean-up for Salesforce and the Data Warehouse.
  • Created complex analytical reporting in Salesforce for Executive Management.
  • Automated new hire and termination process to allow for HR and Helpdesk.
Company Name - Salesforce Solutions Manager
City, State, 09/2014 - 06/2018
  • Managed a team of 14 Developers and Administrators for Salesforce, Marketo, Eloqua, Pardot and Marketing Cloud.
  • Architect for Salesforce (Internal & External practices) Integrations, and Website.
  • Created revenue generating applications for the team.
  • Audited/Developed Apex Class and Triggers to make sure that company was not over complicating org data.
  • Workflow Automation, Web Integration with Sites.
  • Designed and built website with integrations into Salesforce platform.
  • Mentored on-boarded employees and newly contracted financial professionals on Salesforce.
  • Developed best practices for the usage of Salesforce.
  • Set up Partner Communities for our external users.
  • Answered Salesforce usage questions; troubleshooting for software issues; resolved issues.
  • Assisted and Managed Eloqua/Marketo team for email template design and structure builds.
  • Assisted in global launches to our Scotland, South America and APAC regions.
  • Managed team of engineers for Data Warehouse while launching initiative for data cleanse and data governance.
  • Provided Outlook-to-Salesforce synchronization, installation and training on user's computers.
  • Project Manager for bringing our call centers into our Salesforce org with call tracking.

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Resume Overview

School Attended

  • University of Arizona
  • University of Arizona

Job Titles Held:

  • Chief Technology Officer
  • VP, Product & Engineering
  • Sr Manager, CRM Product
  • Director, Business Operations
  • Salesforce Solutions Manager

Degrees

  • Bachelor of Science
  • Bachelor of Science

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