Pharmacy Order Entry Technician with almost 15 years of retail pharmacy experience, excellent data entry skills and telephone etiquette. Detail-oriented, focused on accuracy and efficiency. Self-starter with extensive knowledge of Medicaid and Medicare procedures.
Certified Pharmacy Technician Board since 2006. License with the Georgia State Board of Pharmacy since 2011
Patient counseling expert
Drug utilization review
Medication compounding expert
Supervising and Training technicians
Expert understanding of Medicare and Medicaid processes
Exceptional patient care and interaction
Medication therapy management
WalgreensCordele, GASr. CPhTEntered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Accurately recorded compounded products and prepared appropriate labels. Maintained proper compliance logs, including for refrigerator and freezer temperatures. Maintained drug inventory levels by ordering necessary medications and supplies. Verified deliveries against purchase orders. Regularly completed paperwork and entered prescription/insurance billing information into patient profiles. Retrieved, counted and measured drugs for capped or uncapped vials and bottles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Precisely processed third party prescriptions and managed adjudication review. Regularly ordered medication for pharmacy, along with office and restroom supplies. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Directed operations to increase efficiency and minimize patient wait times. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Safely did all paper work on immunizations, travel medicine, medication therapy management and other specialty programs. Successfully assisted customers with medical issues and provided valuable healthcare counseling. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. Appropriately resolved customer issues, complaints and questions. Conducted drug utilization reviews, drug interventions and therapy management. Extended patient engagement with extra counseling and follow-up adherence calls. Worked on all chargeback and getting CMN forms done from the doctors. Made schedule for the pharmacy. Led three other technicians, making sure they did not questions and they did their job correctly.
Sider-OxydroHawkinsville, GAReceptionistManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Typed bill's of lading for shipments. Sent out sample packets vis ups daily. Managed all office supplies and scheduling equipment service and repair.
M & M DrugsHawkinsville, GAPharmacy TechnicianEntered new patient profiles and prescriptions into medication input software system. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Maintained proper storage and security conditions for all drugs. Correctly priced and filed prescriptions after they were filled. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Communicated with all customers and staff in a pleasant and professional manner. Precisely processed third party prescriptions and managed adjudication review. Regularly ordered medication for pharmacy, office and restroom supplies. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Followed state and federal record keeping guidelines for legend drugs and controlled substances.
Education and Training
South GA Technicial SchoolCordele, GABilling and Coding
Hawkinsville High SchoolHawkinsville, GAHigh School DiplomaYouth Apprenticeship. Job shadow day (Elder Care Pharmacy), Who's Who of America