9 years experience in Clinic Operations with extensive experience in recruiting, developing and managing staff. Expert in planning and organizing activities consistent with Swedish goals and mission. Integral part of the leadership team sharing ideas and making decisions about clinic issues.
Provide thorough supervision for day-to-day operations in accordance with Swedish policies and guidelines. Evaluate employee performance, provide feedback and assist, coach and discipline staff as needed. Organize and lead monthly staff meetings with an average of 25 employees. Assign staff to meet patient care needs while adjusting for census, skill mix and sick calls.
Supervised and supported billing, managed care, medical records and front office staff. Assisted in hiring and training of new staff. Worked closely with CA, Nurse Supervisor and Medical Director to ensure excellent patient care by working on improving staff satisfaction and patient experience. Served on Clinic Leadership Team in the absence of CA. Prepared and supported staff for clinic move and transition to new model of care.
Served as patient and clinic resource for insurance questions and contracted services, posted charges, set up payment plans, and worked collections accounts. Processed referrals for 7 providers and developed/maintained Referral Provider Guide, which was adapted by other SMG primary clinics.
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