Business Analyst offering over 17 years delivering cost-effective, high-performance technology solutions to meet shifting organizational demands.
Multi-Task Management, Cross Functional Team Leadership, Business Partner Relationships, System Development Life Cycle, Business to IT Developer Liaison, Risk Analysis, Creative Problem Solving, Exceptional Customer Service
System Test Experience
Client Server, Java, .xml, Mainframe, Web, Web-services, Application Program Interface (API)
MS Office Suite 2007-Word, Excel, PowerPoint, Visio
Crystal Reports, MS Query, Toad, SnagIt
IBM Tools: Rational Unified Process (RUP), Rational Quality Manager (RQM)
DST Technologies: Automated Workflow Distributor (AWD), EnCorr, Knowledge Enabler (KE)
Clear Quest, Remedy
AS400, Citrix, Lan-Wan Network, Automated Call Distributors (ACD), Interactive Voice Response Unit (IVR)
Selected by Transamerica Director of TCM IT to lead Staff Augmentation project with a new off shore partner. Additional responsibilities included:
Served as Project Lead at Alliant Energy for $1.5 million Customer Self-Service Initiative project; Interactive Voice Response Unit (IVR), Promoted to Lead CIS Business Analyst as a result of this effort.
Began as a contracted employee, July 2001 to May 2002
Associates Annuity and Product Administration (AAPA) LOMA Designation
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