Sr. Business Process Consultant Resume Example SAP Industries

SR. BUSINESS PROCESS CONSULTANT

Career Overview

I am experienced and certified SAP utilities solution consultant based out of Bay Area, California. I have

14 years of total experience in SAP ECC and utilities consulting. I work with SAP as Senior Business

consultant and provide customer-focused consulting in SAP ISU area with expertise in Billing, Device

Management, AMI and Customer Service. As part of my role I developed Prepay solution for Utilities and

deployed successfully to couple big utility organization.

I am Business-savvy and involved in multiple pre-sales activities for Service and License sales for utility

customers. This includes Business case study, demo preparation, presentation to customer.

I performed my job duties in various roles and position in current and previous organization. I experienced

with full life cycle SAP R/3 implementations emphasis on SD (OTC), SAP-ISU (Power, Water, Waste

water, Strom Drain, GAS, Refuse, and Fiber Optics & Waste and Recycling). I completed 8 full life cycle

large scale implementation.

Qualifications

SAP ISU Certified Consultant
SAP SD Certified Consultant
SAP ISU experience in areas Billing, Device management, AMI, customer service
Strong collaborative skills working with customer and multiple vendor.
SAP Prepay Solution Architect

Accomplishments

Solution Engineer for multimillion license sales for SAP ISU and was part of sales team to close
deal for 5.5m USD. I got appreciation to lead this effort right from start till closure.
Part of multiple license deal sales team as subject matter expert to demo and help sales team to provide all support required throughout sales cycle.
Received multiple peer to peer recognition in SAP for passion, leadership and team player.
Successfully completed 8 eight full life cycle implementation in SAP for utilities.
Worked on all division across utility with SAP ISU product.
Solution Architect for new SAP solution Prepay. It is now SAP product.
Speaker in SAPPHIRE for Prepay Solution for utilities from SAP.

Work Experience

SAP Industries June 2012 to Current Sr. Business Process Consultant
Palo Alto, CA

Worked in multiple projects in various roles and position for SAP utility customer.
Billing, Device Management and AMI subject matter expert.
Subject Matter Expert with ability to analyze and implement IS-U/CR&B Billing, Meter Reading, Customer Service and AMI (Advance Meter Infrastructure)
Senior Consultant with 14 years of experience in implementing SAP solutions for the utilities industry.
Experience in leading and Managing testing effort. Validating test script for unit and integration testing. Experience in working with testing tool like HP mercury.
Solution Architect for Prepay Solution for SAP for utilities. Designed developed and implemented to few customer in North America.
Highly organized team member with demonstrated ability to lead team members from various departments of a utility organization to a common solution with minimal impact to end-users; proficient at delivering results on-time and within budget.
Excellent written communication and technical writing including the ability to translate technical material into user-friendly documentation for end-user clients, and facilitating knowledge transfer to end-users in groups via formal classroom training or individuals via informal functional documentations.

SAP Labs January 2011 to June 2012 Solution Architect
Palo Alto, CA

Develop, Design and Implement Prepay Solution for Utility Customer
Providing demo to utility customer with solution approach for prepay
Involve with sales to understand gap and needs of customer and providing solution expertise.
Work with customer to understand requirement and turn them solution with estimates and solution proposal
Work with evaluation team, business manager to build proposal and walk solution and work for Business case approval if required
Work with implementation team to provide expertise in Solution approach

IBM June 2010 to December 2010 Managing Consultant
San Jose, CA

Billing Lead for major utility company in Pittsburgh Peoples natural Gas.
Project involved full life cycle implementation of SAP R/3 ISU- ECC 6, functionality including sales and distribution, plant maintenance, work management, device management, Billing module, FI-CA.
SD Data Migration Lead for financial client FISERV
Delivered design documents for OTC processes-Customer Master Account groups, Order Processing, Delivery, Billing and Pricing.
Detailed functional specs for data migration objects-Customer Master, Open Sales Orders and Pricing Conversions
Identified development objects (RICEFs) which were required to support business processes, that not available through standard SAP configuration
Configured Sales BOM functionality
Actively involved in all IST and UAT cycles
Worked closely with the Change Management team for preparing end user training documentation and classroom training
Build test sets and test scripts for end-to-end testing - unit, user acceptance, QA, and regression testing using HP Quality Center

HCL Axon April 2008 to May 2010 Senior Consultant
Sunnyvale, CA

Billing Lead for major utility company in California, City of Palo Alto.
Projects involved full life cycle implementation of SAP R/3, ISU- ECC 6, functionality including sales an distribution, plant maintenance, work management, device management, Billing module, FI-CA. I was Billing Lead and OTC Lead for this project.
Designed Master Data, Organizational structure, Billing Master data, Rates , SD configuration for refuse service.
Design associated business processes and interface for refuse service.
Completed blue print and process design and configuration activities within time line.
Configured miscellaneous charges through SD module.
Designed bill print logic and documented functional spec for the enhancement and reports.
Texas Utility (TXU): Project involved defects management, analyzing & assigning defect to proper module & respective consultant.
Managing change control processes.
Worked in area like defects management for Billing. Tracked all defects and discuss in PMO meetings.
design and developed complex enhancements for business process, developed report for associated business process.
Design complex Swing Calculation.
Involved in Batch process optimization & testing to improve the parallel and batch jobs.
Designed new Rate for upcoming demand work and processing through testing Build test sets and test scripts for end-to-end testing - unit, user acceptance, QA, and regression testing using HP Quality Center.

HCL Technologies June 2005 to January 2008 Consultant

Worked in multiple utility project in India, Australia and Singapore
I was Billing lead at TUAS Power (HCL Singapore Pvt Ltd)
Team Lead for requirement analysis of Master Data, Billing, Device management
Assessing Associated business processes with regulatory and vendors
I worked and Veolia Environmental Services (HCL Australia services Pty Ltd) as SD and ISU consultant.
The Project involved full life cycle implementation of SAP R/3 ISU-W&R-4.72 functionality including Solid Waste collection, Solid Waste disposals, Liquid disposal & Legal requirements
Module Lead for Solid Waste disposal.
Configuration and design of ISU-W&R process. Developed Functional Specification for enhancement. Developed interface for cost and revenue transfer from weigh bridge with legacy system
Data migration sequencing and monitoring through LSMW, SCAT and EMIGALL and data reconciliation
I worked at Noida Power Company Ltd (HCL Technologies Ltd) as Billing Lead
The project involved full life cycle implementation of SAP R/3 ISU-4.72, functionality including sales an distribution, plant maintenance, work management, device management, Billing module, FI-CA.
Billing Lead, as a team member I was involved in Blue print activities, configured and design Rate Type, Rate Category, Rate, Billing class, Designing Schema, Out sorting check groups, Designing rate for Commercial, Individual and unmetered scenarios.
Designed processes as per electricity regulatory organization
Project Lead for Go-live and post go live support.

Multiple Companies August 2002 to May 2005 Sales Executive
Delhi

Bharti Televenture (Airtel) Selling ZIPNET DSL to existing customer in Gurgaon region (Northern Circle) Achieving target year after year.
SGM Infoway Selling Software Solution focus area HR, Web Service, Hosting.
Presales involvement in Sales force Solution and other customized solution.

Education and Training

GRKIST 2002 Bachelor of Engineering: Mechanical Jabalpur, MP, India Mechanical

Certifications

SAP Certified Associate in Utilities with SAP ERP 6.0

Certified in SAP Supply Chain Order Fulfillment (SAP SD)

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Sr. Business Process Consultant Resume Example

Resume Score: 60%