sr business process analyst resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly motivated and detail-oriented accounting professional with over 4 years of experience in the tech industry. possesses strong analytical, organizational, and problem-solving skills, as well as excellent communication and interpersonal abilities. I am seeking an AR Analyst position at Tubi to apply my knowledge and experience.
Accomplishments
Improved delivery of emails drafted outside of Fintech automation by mail merge technique for Gmail, realizing overall increase in email delivery, average handling time, and cost efficiency.
Created highly effective dynamic working tool to evaluate, forecast accounts receivable and billing audit that significantly impacted efficiency and improved operations.
Led BPO team to achieve service level agreement (SLA) and metric goals, earning recognition from upper management.
Skills
Accounts Receivable
Payments Disputes
Process change improvements
Month End close
BPO Partnership Management
Analytical research
Proficient in Excel, Sheets and Data Visualization
Account reconciliation
Problem Solving
Accurate and Efficient
Experience
08/2019 to CurrentSr. Business Process AnalystRtx | Arcadia, CA,
Assists in the accounting close process by efficiently executing billing tasks.
Encourages changes in business processes for increased productivity and growth potential
Collaborates with our outsourcing partner for smooth and timely invoice generation
Facilitates the upload of invoices to customer platforms with the help of the outsourcing partner
Facilitates the upload of invoices to customer platforms with the help of the outsourcing partner
Issues credit/debit memos to rectify invoices and confirms accuracy
Accountable for recording write-offs to fix customer account balances
Checks financial data against bank statements and invoicing records for billing accuracy
Manages and updates customer information in the billing systems
Maintain account receivable customer files and provide support to Order Management, Sales & Billing regarding questions about billing and contracts.
Conduct month-end close activities, including account reconciliations, resolution of issues, and reporting.
Led client/BPO walkthrough calls, assisted in producing data sets and reports for analysis using SQL and Excel
Maintained knowledge of ERP, CRM and business intelligence tools and operational features.
Managed multiple process improvement projects in various stages.
Assist in producing data sets and reports for analysis using SQL, Excel or other reporting tools (Tableau and Data Google Studio).
06/2018 to 08/2019Business Account AnalystDiode Inc | Milpitas, CA,
Managed sales onboarding, purchases, stock moves, and truck movements in SAP
Coordinated support teams and business coordination to resolve truck transactional data issues
Managed billing errors and coordinated resolution in SAP or with offshore teams; identify root cause to minimize customer delays/impact.
Coordinated support teams and business coordination to ensure that all third party truck supply deals are managed efficiently and effectively third party truck liftings.
Participated in 3rd Party Setup weekly meeting. Proactively addressed truck transactional data issues with schedulers, traders, contracts, business coordinators, external business partners, and offshore teams to minimize delays in actualization, negative working capital and P&L impacts, and customer invoice disputes.
Managed dispute resolution for both onshore and offshore teams and escalate issues appropriately.
Managed the month end reconciliation process to ensure silent run between the onshore and offshore teams.
Gathering appropriate documentation (W9, SCAC Letter etc.) for creating/updating carrier accounts.
Handle escalations from offshore/BPO teams
11/2016 to 04/2018Accounts Receivable AnalystAutodesk Inc. | Iowa, LA,
Accounts receivable portfolio consist of 41 domestic and 2 international Third Party Administrators/TPA, account receivables balances range between $2500-8M.
Manage the end-to-end billing relationship at the broker, client, or TPA level for all items related to the B2B invoicing.
Conduct and lead client/BPO walkthrough calls to explain standard process and discuss any non-standards.
Analyzed data (invoices, customer files, customer supplied information, adjustment requests) determining cause for a late or non-payment of company fees.
Coordinated with Accounting invoice adjustments and network utilization based on check payments
Reconciled Accounts Receivable balances to General Ledger.
Processed and applied cash receipts to open Accounts Receivables.
Received and reviewed customer's remittance details (generally in excel format files) and prepare them for proper cash application and check payment deposits.
Developed and maintained a professional service-oriented relationship with Customers, Sales, and other departments.
Prepared and distributed monthly invoicing to the clients in an electronic format.
Prepared collection plans to resolve open and or disputed receivables.
Contact past due clients with the necessary information (files, copies, remittance info) to start the process to receive payment on open invoices.
Participated in A/R sessions with sales to resolve A/R issues and establish working relationships with our clients. Interact with other departments to identify, review and resolve issues.
Education and Training
Expected in 12/2013 to to Master of Arts | Business ManagementDallas Baptist University, Dallas, TXGPA:
Expected in 08/2008 to to Bachelor of Arts | Accounting And Business ManagementGovernors State University, Park Forest, ILGPA:
Expected in 05/2003 to to Associate of Arts | AccountingTriton College, River Grove, ILGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.