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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
  • 16 years IT experience – 10 years focusing in Mortgage Banking (Origination, Fulfilment, Default, and REO), 3 years in Health Care and 3 years in energy domain.
  • Highly-effective Business Analyst effective at delivering quality system requirement documentation ahead of tight deadlines. 
  • Expert on business and systems requirements, user acceptance testing, process improvement and end-user training.  
  • Business Analyst accomplished in financial and business process performance analysis.
  • Highly organized, effective leader and communicator. Experience in defining features and requirements necessary to deliver complete software product to company and leading the product team to success.
  • Experience in managing and implementing systems for new products or processes or for enhancement of current products or processes by leveraging industry standard software delivery methodologies, practices and standards like (Waterfall, SDLC, AGILE).
  • Excellent technical writing skills to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Non-Functional Requirements Document, User Stories and Use Cases Specifications.
  • Rich and Vast experience in Business Process Modelling tool like IBM Web sphere Business Modeller, TIBCO Business Studio and Blueprint.
  • Strong process modeling skill using UML (Use Cases, Sequence Diagrams, Activity Diagrams, etc.).
  • Expert in complex data collection and analysis activities using advanced SQL, RDBMS knowledgeacross database platforms.
  • Lead and worked with teams to examine and solve business problems by accurately analysing the needs of clients and helping them achieve improved quality and value of their customers.
  • Skilled at performing Gap analysis, Risk analysis, and Cost/Benefit analysis along with good knowledge of process workflow tools and technique.
  • Experience withData flow diagrams, Data dictionary, Database normalization theory techniques, Entity relation modelinganddesign techniques.
  • Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent and team environments.

Skills
  • Requirements gathering
  • Project cost planning
  • Certified in Risk and Information Systems Control
  • Agile methodologies
  • Business process improvement
  • Service-oriented architecture
  • Microsoft Team System
  • Change management
  • Risk mitigation and management
  • Data analysis
    • Technologies and platform used: Windows-98, 2000, XP, 2007, PL/SQL, JavaScript, HTML, CSS, JSP, JDBC, XML, Oracle 10g, OCS, UNIX, Linux and Oracle Workflow.
  • Front-end web development
  • Data analysis
  • Business artifacts documentation
  • Business process mapping
  • Project planning and development
  • Strategic planning
    • Tools Used: WBM, Requisite Pro, DOORS, TIBCO Business Studio, Blueprint, UML, XML JUDE, ER-WIN, PL/SQL-Developer, JDeveloper, TOAD, TIBCO, Oracle Work Flow Builder, Visio, Oracle Report Builder, Hummingbird, Edit Plus, Microsoft Office tools namely Access, Excel, Outlook, PowerPoint, Word, and Microsoft Project.

    Work History
    Sr Business Analyst/Product Manager, 08/2015 to Current
    Cgi Group Inc.Belton, ,

    Project : Loan Applications and Automated Underwriting Systems Enhancement 

    • Conducted interviews with key business users to collect information on business processes and user requirements.
    • Documented business processes and analyzed procedures to see that they would meet changing business needs.
    • Assessed the impact of current business processes on users and stakeholders.
    • Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.
    • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
    • Created BRD,FSD ,Use Cases and User Interface  using Blueprint Tools
    • Implemented user acceptance testing with a focus on documenting defects and executing test cases.
    • Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.
    • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
    • Implemented client training (business and technical) and supervised software integration on client’s website.
    • Created user stories and acceptance criteria for the prequal functions
    • Recommended architectural improvements, design solutions and integration solutions.
    • Developed data architecture design to enable analysts to perform targeted customer analysis.
    • Maintained product backlog and prioritized the requirements based on the business needs.
    • Created PL/SQL store procedures and packages to support the data extraction from oracle data base

    IT Business Analyst, 08/2014 to 07/2015
    Abbott LaboratoriesSpartanburg, SC,

     Project: CCAR & OCC Regulatory Reporting and Analysis :

    • Define CCAR&OCC requirements by conducting detailed interviews/JAD session with PGM group and Black Knight.
    • Create Business Process flow diagram using Visio, Blue Print and TIBCO Business studio.  
    • Develop Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Case using blue print tool. 
    •  Conduct the collaboration session to review the BRD, FSD with the stakeholders
    • Developed Complex database objects like Stored Procedures, Functions, Packages and Triggers using SQL and PL/SQL.
    • Create Requirement Traceability Matrix to make sure the current project requirements are being met.
    • Develop project plan using Microsoft Project based on the work breakdown structure to schedule and assign work and manage the project
    • Implemented user acceptance testing with a focus on documenting defects and executing test cases.
    • Identified process inefficiencies through gap analysis..


    Sr Business Anlsyst, 2013 to 07/2014
    Abbott LaboratoriesSpencer, MA,

      Project: CRT Loan Review Web Based Application 

    • Conducted interviews with key business users to collect information on business processes and user requirements.Assessed the impact of current business processes on users and stakeholders.
    • Documented business processes and analyzed procedures to see that they would meet changing business needs.Designed and developed schema data models.
    • Coordinated statistical data analysis, design, and information flow.
    • Prepared Business Requirement Documents (BRD), Functional Specification Documents (FSD) using IBM DOORS.
    • Created Business Process flow diagram using Visio and TIBCO Business studio.
    • Developed test cases and participated in UAT (User Acceptance Testing).
    • Created Requirement Traceability Matrix to make sure the current project requirements are being met.
    • Prepared project progress reports and status reports and submitted to management on an ongoing basis.
    • Recommended architectural improvements, design solutions and integration solutions.
    • Developed data architecture design to enable analysts to perform targeted customer analysis.


    IT Business Analyst, 2012 to 11/2012
    Penn FosterNorcross, GA,
    Project: DARES RE (REO) Replacement :
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Assessed the impact of current business processes on users and stakeholders.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Coordinated statistical data analysis, design, and information flow.
  • Worked effectively with design teams to ensure software solutions elevated client side experience.
    • Prepared Business Requirement Documents (BRD), Functional Specification Documents (FSD),Use Cases using Blue Print
    • Developed a project plan using Microsoft Project based on the work breakdown structure to schedule and assign work and manage the project.
  • Developed PL/SQL Stored Procedures and functions to extract data from database.
  •  

     

    Sr Business Analyst/Project Manager, 10/2005 to 11/2011
    CitiMortgage IncCity, STATE,
    Project: Citi One Standard Mortgage Origination Suite (COSMOS) 
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Assessed the impact of current business processes on users and stakeholders.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Streamlined processes changing from manual to system automation. Identified various business processes across the all business channels to improve the productivity of loan origination process.
  • Developed Rule based Workflow Product to increase the 100% productivity of processors/underwriters.  
  • Responsible for creating Workflow Business Process Model for Loan Origination Process (Processing, Underwriting).
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Defined user stories and acceptance criteria for product features.
  • Prepared priority/urgency rules for loan activities. Urgency and priority rules helped business to determined most urgent loan to work.
  • Captured Business Rules (Processing and Underwriting Tasks) and Loan Document Rules (Appraisal Doc, Sales Contract, Assets, W2, etc) system.
  • Developed business process model using TIBCO Business Studio BPM tool.
  • Responsible for Creating Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Case development using Blue Print.
  • Responsible for creating user screens for underwriting and processing web portal
  • Involved in writing PL/SQL stored procedures and creating data modeling.
  • Responsible for Designing New web based Fee Application/Changed Circumstance system for Loan Origination system
  • Developed Test Scenarios and Test cases to ensure all the requirements implemented in the system.
  • Responsible for Capacity planning and project delivery schedule.Monitor project health and provide project status report to senior management
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Directed all phases of projects, from Initiation to Implementation
  •  

     

    IT Business Analyst/Programmer, 05/2000 to 08/2005
    Tata Consultancy ServicesCity, ,

    Project: McGraw-Hill Education – GTP R2B  

    Project: GSI-Enterprise Portal Solution (GSI-EPS)

    Project: Duos and Associated Distribution System (DADS) 

  • Developed front-end and back-end of web applications.
  • Made recommendations and developed technical design for new application features.
  • Oversaw implementation of application developments.
  • Designed, developed and maintained web-based applications written in Java,XML,HTML and Oracle
  • Modified existing software to correct errors, upgrade interfaces and improve performance.
  • Built, tested and deployed scalable, highly available and modular software products.
  • Strengthened developmental methodologies by introducing a code quality document.
  • Designed new product elements such as image recognition, hand writing recognition, audio, video and device-to-device communication.
  • Performed regression and system-level testing to verify software quality and function before it was released.
  • Conducted interviews with key business users to collect information on business processes and user requirements.

  • Education
    Bachelor of Science: ELECTRICAL ENGINEERING, Expected in 2000
    B E College Shibpur - INDIA,
    GPA:
    Certifications
    • Microsoft Certified Professional (MCP)
    • PMP
    • CBAP

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    School Attended

    • B E College Shibpur

    Job Titles Held:

    • Sr Business Analyst/Product Manager
    • IT Business Analyst
    • Sr Business Anlsyst
    • IT Business Analyst
    • Sr Business Analyst/Project Manager
    • IT Business Analyst/Programmer

    Degrees

    • Bachelor of Science

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