Sr. Branch Manager Resume Example
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SR. BRANCH MANAGER
Professional Summary
Experienced healthcare professional with a management background in companies providing home health, managed care and hospital care. Held P&L responsibility and consistently exceeded profitability and market share objectives and goals. Managed both sales and operations of multi-site healthcare locations and developed marketing opportunities in emergent areas. Works well with other healthcare executives including physicians. Expertise includes recruiting and training, contract negotiation, purchasing, facilities and warehouse management. Launched and beta-tested state-of-the-art technologies and programs. Hold a Pharmacy degree and also served as a lecturer at Precept for Rutgers College of Pharmacy.
Education and Training
BS: Pharmacy1979Rutgers University, Rutgers College of PharmacyPharmacy
Skill Highlights
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Professional Experience
Sr. Branch Manager07/2009 to CurrentPnc Financial Services Group, Inc.Lewis Center , OH
- for this national provider of Infusion services including pharmacy and nursing servicing the Northern New Jersey market.
- Branch has annual sales of $22M in 2014 and services a patient census of over 350 home infusion cases.
- Full operational and P&L responsibility of the branch Direct reports include Pharmacy, Nursing, Admissions, Warehouse/Delivery and hospital based Clinical Service Liaisons and oversees a branch staff of 40 Assure that branch complies with all policy & procedures , corporate compliance and regulatory agencies Heavy attention given to strengthening customer service which had been an issue at the branch Developed effective branch management team increasing efficiencies and profitability Exceeded goals for annual revenue and profit in 2009 Worked along with the local and regional sales management team to grow revenue and referral base Assists Managed Care Team in expanding contacts and implementing new program to drive referrals and Managed Care revenue Lead branch to achieve high ranking in company wide operational metrics in last quarter 2009 Work in conjunction with regional billing center to effectively manage contacts and collections Plan and implement installation and training of new pharmacy/billing system due to begin fall 2010 Manage and supervise Branch build out with construction of new pharmacy and clean room scheduled for spring 2010.
Senior Director05/2004 to 04/2009Ust GlobalAurora , CO
- Pharmacy Services for this Group Purchasing Organization (GPO) which is the largest GPO serving the Long Term Care Pharmacy and Alternate Site market annual sales exceeded $3 Billion in 2005.
- Negotiate and service contracts with pharmaceutical vendors - Generate revenue via increased sales and administration fees from contracts - Produce and analyze sales and market share reports to assist vendors - Publish weekly "Contract News" news letter informing GPO members of contract changes and buying opportunities - Serve as Home Infusion class of trade contract expert in looking to grow that segment of the companies business - Maintain and update Rebate Program for all classes of trade.
- Currently MHA has over 85 rebate programs in effect.
- Improve all contract operations - Active in companies participation in national meetings such as ACAP and NHIA and ASHP.
- Nydic Open MRI of America.
General Manager01/2002 to 05/2004Pitney BowesWest Sacramento , CA
- for both New York sites, Manhattan and White Plains, providing Open MRI service to the public.
- Full P&L responsibility for two busy sites.
- Manage day to day operations which includes customer service, technical and sales Generated new business and reached profitability in six months Increased 2002 profit by 150% vs.
- 2001 Manhattan site received "Nydic Comeback Site of 2002" for achieving the highest percentage of growth in total revenue compared to the previous year Exceeded budgeted sales and profit goals each month in 2002 Hired and trained new front office and sales representatives Hit all time high yearly scan volume total for Manhattan site Maintained both ACR and JCAHO accreditation.
General Manager04/1999 to 12/2001Pitney BowesBloomington , CA
- for this $10M home infusion company that is a subsidiary of Visiting Nurse Service of NY.
- Full P&L responsibility including pharmacy, nursing, billing and sales.
- Hired and created a new management team to resurrect a struggling company Developed new operational and clinical structure Increased sales by 25% in first 4 months Worked on capital funding plans Heavy attention given to strengthening customer service Marketed to all major hospitals and medical centers in the New York City area Developed relationships with VNS Business Development which was lacking under prior leadership Secured new managed care contracts with Empire Blue Cross/Blue Shield, CompScript and US Healthcare, increasing sales and margins Developed and implemented marketing and sales program for new pediatric program for Synagis in conjunction with manufacturer which generated $1,000,000 additional sales and over 200 new patients.
Clinical Specialist05/1997 to 02/1999The Mentor NetworkMaplewood , MN
- representing Oxford Health Plans.
- Consulted with Oxford Health Plan Participating physicians serving as a clinical resource to offer enhancements to patient care including: Prescription profiling to assure appropriate drug utilization.
- Prospective identification of Oxford Health Plan patient in order to aid in preferred drug compliance at point of service.
- Retrospective therapeutic interchange when clinically appropriate and in a patient-sensitive manner Included both cold calling and group presentations.
- Exceeded all goals including encounter activity, savings and market share shifts.
- Worked along with Oxford care team to develop new programs and cost saving opportunities.
Branch Manager01/1995 to 10/1996Sherwin-WilliamsHilo , HI
- After Nations purchased Roche Professional Service Centers, Inc., became General Manager of the New Jersey branches.
- Held full P&L responsibility including sales management.
- Some representative activities include: Developed radio-advertising program to overcome lack of name recognition, stemming decline and generating dramatic increase in inquiries.
- Managed staff of 34 full time employees.
- Multi-site management responsibility Developed groups of subcontractors including home health nursing, respiratory and DME services to provide full line of home care services.
- Marketed these services to managed care payors looking for a "One stop shop" and secured multiple contracts Created training module with Ortho-Biotech, to develop new sales representatives.
- Managed Sales team of four full time sales reps, in market, all of whom exceeded goals Recruited and trained new sales representatives and also created new sales commission plan providing incentives that were effective in generating business.
Facility Manager/ Regional Ops Manager03/1989 to 01/1995Peoples Health Centers Family Of CompaniesSaint Louis , MO
- Started with this division of Hoffman-LaRoche as a Center Manager and in 1994, was named Regional Operations Manager.
- Initially, managed two New Jersey locations with up to 45 in staff, revenues of $10 million and profits of 24%.
- As Regional Manager, oversaw five offices with revenues of $14 million.
- Started up New Jersey center and built sales to $10 million, consistently exceeding profit goals.
- Generated profit of 17% within the region through effective management programs.
- Promoted to Regional Manager with responsibility for sales and operations for five centers in northeast region Brought region back to profitability for the first time in two years as a result of regionalizing pharmacy and distribution activities.
- Managed sales force consisting of nine sales representatives in five locations focusing on both physicians and managed care opportunities Implemented marketing plan that expanded managed care contracts in regional companies and HMO's including US Healthcare, NJ Blue Cross, First Option Health Plans and Oxford.
- Was awarded "The President's Achievement Award" for outstanding performance three consecutive years.
- Achieved accreditation with commendation by the Joint Commission on the Accreditation of Healthcare Organizations, a commendation, which goes to only the top 6% of their clients.
- Expanded services thought New Jersey and opened a satellite-nursing office, which grew to $3 million in revenues in less than two years.
- Instrumental in negotiating managed care contracts, accounting for 60% of revenues.
- Developed and launched specialty programs to market services including pediatric, pain management, HIV, hemophilia, cardiac and bone marrow transplant program.
- Worked with sales to write proposals and proformas for perspective customers.
- Negotiated and structured managed care contracts in a very competitive marketplace Developed several successful subcontract agreements providing $4 million in annual revenues.
- These required unusual operational and sales attention.
Director of Operations03/1986 to 12/1989WalmartHamilton , IN
- Served as Director of Operations for this start-up healthcare operation and managed nationwide pharmacy, warehouse and purchasing operations.
- Successfully moved pharmacy and warehouse to larger facility, making all plans and arranging for physical move.
- New facility included 25,000 square feet of warehouse and 10,000 square feet of office/laboratories space.
- Managed day-to-day operations of new center including HR, QA, Distribution and Customer Service.
- Serviced over 200 patients with staff of 11 plus a fleet of drivers.
- Reduced overtime 30% in first three months as a result of restructuring and revamping warehouse systems.
- Created and implemented comprehensive policy and procedure manual and quality assurance program that met and exceeded State and Joint Commission requirements.
- Developed and managed a nationwide distribution system for blood products in conjunction with Cutter laboratories, specializing in hemophilia.
- Developed plan for outsourcing deliveries to private contractor saving $75,000 in annual cost.
- Joined buying group reducing cost of drugs and solutions by 15%.
Staff Pharmacist12/1979 to 03/1986Englewood HospitalCity , STATE
- Started career as , providing distributing functions while developing and implementing centralized intravenous infusion and outpatient programs.
- Counseled and instructed patients and professional staff on pharmaceutical care, attended clinical rounds and participated in patient care plan development.
- Trained and supervised support personnel.
Professional Affiliations
American Society of Hospital Pharmacist American Society of Parenteral and Enteral Nutrition
Interests
In excellent health. Leisure activities include golf, fishing, travel and the study of history
Skills
accounting, advertising, billing, billing system, Business Development, cold calling, competitive, contracts, clients, Customer Service, Delivery, drivers, front office, General Manager, home care, home health, HR, leadership, Director, marketing plan, market, marketing and sales, meetings, office, negotiating, Nursing, pain management, patient care, personnel, plan development, presentations, profit, proposals, Purchasing, quality assurance, QA, radio, Sales, sales management, structured
Additional Information
- LICENSES: Registered Pharmacist, State of New Jersey Registered Pharmacist, State of New York
- NHIA PERSONAL In excellent health. Leisure activities include golf, fishing, travel and the study of history
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Resume Overview
School Attended
- Rutgers University, Rutgers College of Pharmacy
Job Titles Held:
- Sr. Branch Manager
- Senior Director
- General Manager
- Clinical Specialist
- Branch Manager
- Facility Manager/ Regional Ops Manager
- Director of Operations
- Staff Pharmacist
Degrees
- BS : Pharmacy 1979
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