close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Sr. Account Director, Celebrations/Leisure Groups
Please provide a type of job or location to search!
SEARCH

Sr. Account Director, Celebrations/Leisure Groups Resume Example

Love this resume?Build Your Own Now
SR. ACCOUNT DIRECTOR, CELEBRATIONS/LEISURE GROUPS
Professional Summary

Highly dynamic, focused and accomplished Senior Account Director with outstanding networking and negotiation skills. Reputation for building lasting client relationships through excellent organization and communication skills. Driven to shift market share and increase revenue and profitability for luxury hotels. Forward thinking leader who is passionate about fostering a positive and result's-oriented team culture.

Work History
Sr. Account Director, Celebrations/Leisure Groups, 01/2021 to Current
Belmond – City , STATE
  • Strengthened productivity and capability of account management team by mentoring and training new hires in company policies and procedures.
  • Served as point of contact for clients and met with key accounts to discuss satisfaction with service and resolve conflicts in order to solidify business relationships.
  • Identified new leads and grew network by attending virtual industry events and researching potential business relationships.
  • Set account management objectives for department of 3 and developed strategies to meet those objectives while working within budgetary parameters.
  • Effectively managed over 500 accounts concurrently to increase company revenue by 20%.
Director Global Sales, Celebrations/Special Interest Groups, 12/2017 to 12/2021
Belmond – City , STATE
  • Developed aggressive prospecting plan to identify opportunities and establish new relationships with key leisure group planners, event planners and third party companies that specialize in cultural and family travel.
  • Initiated sales trip activity and new account development while increasing awareness, promoting strategic products and creating exposure for new development programs.
  • Partnered closely with professional industry organizations to raise brand awareness amongst members and communicate regularly to Belmond associates newest trends and current issues in hospitality sector.
  • Engaged in product training, demonstrations and new initiatives to raise collection awareness and revenues.
  • Exceeded set target of $6.1M for 2018/2019 confirmed group bookings within first 9 months of employment.
Director of Luxury Accounts , 07/2007 to 08/2017
HILTON – City , STATE

Appointed to oversee and develop luxury consortia segment of "The Waldorf Astoria Collection" after management acquisition of CNL Hotel Properties: Arizona Biltmore, La Quinta Resort and Club and Grand Wailea. Assisted in direction and guidance of travel industry sales managers on how to gain maximum exposure, shift market share and exceed established goals through development of personal relationships and individual business plans. Integrated four original collection hotels, eight LXR hotels and fifteen new-build hotels into a brand of luxury resorts with inspirational environments, exceptional experiences and authentic moments to promote to travel agency community.

American Express Centurion, Fine Hotels and Resorts, The Hotel Collection Program Results:

  • Increased room revenues from $9M to $24M or 16% annually to hotels in American Express FH&R program for nine straight years.
  • Member of global luxury sales team responsible for contracting, implementing and delivering Centurion program to over 20 Waldorf Astoria Hotels and Resorts for the first time in Hilton's history from 2015-2017. Centurion growth for first year resulted in 20% increase in sales and 27% increase in room nights.
  • Spearheaded company-wide project to negotiate and contract over 50 hotels in multiple brands within Hilton organization to join "The Hotel Collection" by American Express, a new program which generated revenue from 70% of Platinum and Centurion cardholders. In 2016 increased YOY sales by 87% with ADR of $387.
  • Trained hotel associates in Americas, EMEA, and Asia/Pacific on importance of delivering amenity benefits required by the American Express programs to achieve 100% perfect compliance on their internal scorecards.
  • Personally designed and executed a Waldorf Astoria and Conrad "Brand Experience Day" for the top 4% of travel counselors from around the world during their annual Pacesetter Incentive trip.

Virtuoso Luxury Program Results:

  • Developed strategy and direction for hotel leisure sales managers who participated in Virtuoso network leading to increased sales from $1.6M to $6.3M or 32% annually for 9 straight years.
  • Through my extensive knowledge and highly personalized relationships with over 2500 luxury travel advisors and agency owners, the following Waldorf Astoria Hotels were inducted into the Virtuoso network: Chicago, Orlando, Park City, New Orleans, Panama, Amsterdam, Berlin, Jerusalem, Shanghai and Beverly Hills.
  • Coordinated quarterly visits for hotel sales managers and general managers with top producing agencies through a series of multi-city road shows, client events and in-office agency presentations.
  • Lead marketing efforts both corporately and property wide to gain maximum exposure in Virtuoso publications 6x/year for specific packages and promotions.

Signature Travel Network Luxury Program Results:

  • Increased Luxury Sales from $1.2M to $1.9M or 6.4% annually for nine straight years.
  • Executed and organized Signature Travel Network yearly trade show forum for 18 hotels in network, gaining exposure to over 2500 consultants in attendance.
Education
Bachelor of Arts: Economics, Marketing and Communications, 05/1989
University Of Arizona - City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average
Resume Strength
  • Completeness
  • Word choice
  • Typos

Resume Overview

School Attended

  • University Of Arizona

Job Titles Held:

  • Sr. Account Director, Celebrations/Leisure Groups
  • Director Global Sales, Celebrations/Special Interest Groups
  • Director of Luxury Accounts

Degrees

  • Bachelor of Arts : Economics, Marketing and Communications , 05/1989

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Leisure-Travel-and-Groups-Advisor-resume-sample

Leisure Travel and Groups Advisor

Kuehne & Nagel Logistics, Inc.

Tulsa , OK

Account-Executive-resume-sample

Account Executive

Ita Group

Princeton , NJ

Account-Director---Alaska-Airlines-resume-sample

Account Director - Alaska Airlines

Snapchat

Lehi , UT

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.