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spotx inc technical operations engineer resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary


Seeking employment in IT support, Technical Engineering, or IT Consulting. Dedicated to customer satisfaction with focused delivery of technical solutions. Knowledgeable technical innovator with more than seven years of experience. Persuasive communicator with strong listening, writing and verbal skills. Skilled at problem solving and conflict resolutions.

Skills
  • Front-end Web development: HTML,CSS, JavaScript
  • Backend development: Python, SQL
  • Technical Troubleshooting
  • Complex Problem Solving
  • Root Cause Analysis
  • Hardware and Software Repair
  • Resolving Problems and Incidents
  • Hardware and Software Configuration
  • Database Management
  • Remote Technical Support
  • Technical consulting
  • Pre-sales support
  • Relationship building
Work History
SpotX Inc. - Technical Operations Engineer, 05/2019 - Current
Flexential Denver, CO,
  • Served as a liaison between Commercial/Operations and Engineering.
  • Provided end to end technical assistance to product, account and operations teams.
  • Communicated complex technical issues to both technical and non-technical audiences via phone or email.
  • Used SQL to pull complex reporting reports for Publishers(Website owners) and Advertisers.
  • Created small python programs to automate daily repetitive tasks.
  • Managed escalation ticket via Jira ticketing system.
  • Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case.
  • Regularly pushed code to update bugs on our built-in SSP platform.
  • Performed code reviews - QA
  • Managed over 10 Jira tickets per day.
Solutions Architect, 02/2018 - 05/2019
Malouf Frazeysburg, OH,
  • In-depth technical knowledge of Pivotal Cloud Foundry, including Pivotal Application Service (PAS), Pivotal Container Service (PKS), Concourse (CI/CD), and BOSH.
  • Regularly facilitated technical workshops, presentations, and demonstrations of Pivotal Cloud Foundry, Kubernetes, Spring Frameworks (Cloud-native Java), and Concourse (CI/CD).
  • Responsible for the technical enablement of Partners and Alliances with a focus on Boutiques and System Integrators (SIs).
  • Worked closely with Alliances/Business Development managers to create individual roadmaps for the enablement of each partner and to strategically grow our business relationships.
  • In-depth technical knowledge configuring and deploying cloud infrastructure on-prem or public cloud. Examples include deploying web applications to Microsoft Azure, Google Cloud Platform(GCP) and AWS.
  • Platform Architect lead for the PKS lighthouse Project(joint collaboration with VMWare). This project consisted of providing training, assisting with internal deployments of PKS, take product feedback to Pivotal product teams, drafting a PKS offering and supporting internal projects.
  • Worked closely with the Diversity and Inclusion Team to support efforts towards creating a more diverse hiring pipeline in FY2020.
Jr Web Developer, 04/2017 - 02/2018
Techtonic Apprenticeship City, STATE,
  • Managed client and server side code demonstrating proficiency in HTML, CSS,JavaScript, JSON and SQL.
  • Provided front-end website development using WordPress.
  • Designed and developed static and responsive web applications
  • Participated in paired programming exercises with senior developers
  • Collaborated in open team environment including coaching and mentoring peers.
Apple Genius, 05/2013 - 06/2016
Apple, Inc City, STATE,
  • Acted as the face of the Apple brand in both repairing customer machines as well as customer relationships.
  • Diagnosed and resolved operating system, hardware and software program problems to root causes.
  • My initial time with Apple started as a Technical Specialist but my desire to enhance the continued customer experience lead me to becoming a Genius repair technician.
  • Juggled multiple troubleshooting challenges in timed reservations with disgruntled Apple users was normal. What I did that wasn't normal was my 100% customer satisfaction rating in my first year as a technician. Whether it was as simple as a forgotten password or as difficult as an internal escalation to our engineering team, putting the customer first and doing everything I could to resolve the issue was my focus.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Patched software and installed new versions to eliminate security problems and protect data.
Education
Bachelor of Arts: Mass Communications and Media, Expected in 12/2013
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California University of Pennsylvania - California, PA
GPA:
Status -
Associate of Arts: Mass Communications and Media, Expected in 08/2007
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University of Colorado At Boulder - Boulder, CO
GPA:
Status -
Certifications
  • Apple Certified Mac Technician
  • Pivotal Cloud Foundry Developer Cerificate
  • Technical Support Fundamentals by Google - Coursera
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Resume Overview

School Attended

  • California University of Pennsylvania
  • University of Colorado At Boulder

Job Titles Held:

  • SpotX Inc. - Technical Operations Engineer
  • Solutions Architect
  • Jr Web Developer
  • Apple Genius

Degrees

  • Bachelor of Arts
  • Associate of Arts

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