Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. Friendly and enthusiastic sales associate and sports assistant who consistently meets customer service satisfaction goals. independent and quick thinking team player who enjoys seeing the satisfaction on each customers face.
Creative problem solver
Strategic sales knowledge
work well with others
Excellent work ethic
Positive and friendly
Retail merchandising experience
Cash handling and management
Strong interpersonal skills
Sports management assistant , 09/2014
to Current University of California , Irvine – Irvine
Supervised staff of associates and resident assistants.
Advised students on academic plan and course selection.
Managed the Personal Trainer schedule and stayed within budgeted non-session hours.
Created personal training programs that addressed specific injuries or health problems.
Worked with clients to improve their overall endurance, strength, flexibility and balance.
Scheduled and conducted fitness orientation appointments with new members.
sales associate , 06/2015
to 09/2015 Steve madden – culver city
Worked collaboratively in team environment.
Monitored entrances, exits and fitting rooms for signs of theft.
Kept work areas clean and neat at all times.
Reported incidents to management.
Provided repeat customers with exceptional care and attention.
Prioritized and accomplished wide range of tasks each shift.
Directed individuals to merchandise locations.
Suggested accessories and complementary purchases.
Accepted and processed returns.
Prepared merchandise for sales floor.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Asked open-ended questions to assess customer needs.
Routinely answered customer questions regarding merchandise and pricing.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Provided ongoing guest service, including giving fashion advice.
Developed reputation as an efficient service provider with high levels of accuracy.
Bachelor of Arts: Sociology ,
Current University of California, Irvine - Irvine CA