Certified ACSM Exercise Physiologist. Recent graduate from the University of Houston with a Bachelor of Science in Kinesiology Exercise Science. Held Various Jobs Focusing on customer service, one-on-one development, and resident safety. Built additional foundations for Customer/Patient safety and service standards. Customer service and team building are my primary goals, while also bringing traits of superior communication skills, and company development.
Superior Customer Service
Cash handling accuracy
Inventory control procedures
Documentation and recordkeeping
Customer- and service-oriented
First aid response
Exercise program and development
Microsoft office experience
Sports Associate12/2018 to CurrentVillasport Athletic Club and SpaCypress, TX
Coach kids in basketball, aging from 6-13.
One on one training sessions with kids, developing proper basketball skills, and fundamentals
Work side by side with personal trainers, developing a specific weight training and agility program for the kids in the club's select team. a monthly week long Basketball camp of 20+ kids.
Supervised children while playing in the basketball gym.
Clean and sweep basketball floor, and the gym area.
Ensure every club member is safe while playing basketball in the gymnasium.
Help move equipment and furniture around the facility.
Valet Parking Assistant Manager05/2017 to 06/2019Houston Methodist WillowbrookHouston, TX
Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions
Ensured every Hospital visitor was helped out of their vehicle, also helped unload their vehicle.
Assisted in wheeling visitors in a wheelchair to the front desk.
Maintained cleanliness, neatness and organization of all areas.
Parked cars in a safe and timely manner.
Create weekly employee schedule.
Complete monthly volume reports.
Work close with security to ensure both parking lot, and hospital safety.
Collected parking lot fees from customers and issues parking stubs.
Patrolled parking areas and monitored car safety to prevent theft and damage.
Cleared lot of debrisand trash to promote maximum number of available spaces for guest parking.
Responded to questions about local area and company services.
Positioned barricades and gates to maximize traffic flow through parking lot.
Resolved all customer issues to maintain high standards of customer satisfaction.
Valet Parking Manager02/2015 to 07/2017Sterling Parking ManagementCypress, TX
Display exceptional customer Service.
Completed weekly volume reports.
Collaborated with staff members to plan training seminars and team-building events.
Trained and supervised a team of 10 valet parking attendants.
Managed daily and weekly funds.
Assisted with payroll for employees.
Create a weekly schedule for employees.
Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
Managed VIP arrivals and departures with smooth and professional approach, including notifying staff in advance of expected schedules and needs.
Coached team members to consistently exceed superior customer service standards.
Verified correct use of procedures and recordkeeping requirements by each valet team member.
Coordinated valet service for large groups, special events and daily guest loads.
Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
Listened to customer feedback and responded to maintain or improve processes.
Inspected equipment and work stations to comply with established standards and regulations.
Created marketing signs or flyers for sales or promotional events.
Recruited and hired new employees based on company needs and culture.
Lifeguard04/2011 to 09/2011Greater Houston Pool ManagementHouston , TX
Cleaned, brushed and vacuumed pool three times per day.
Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
Monitored behaviors for safety violations and took steps to prevent further violations.
Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength.
Maintained neat and clean pool area and clean water at all times.
Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
Kept equipment in good working order with frequent inspections and minor repairs.
Kept watch over swimmers to respond quickly to distress situations.
Optimized customer service by resolving issues quickly and with courteous demeanor.
Education and Training
Bachelor of Science: Kinesiology Exercise Science2019University of HoustonGPA: 3.0
Associate of ScienceLone Star Community CollegeCypress, TX.GPA: 3.6