(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Devoted and detail-oriented Human Resources and Administrative Solutions Consultant with 7 years experience excelling at planning, multitasking and completing tasks to accomplish program initiatives. Posses a strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.


    10+ years of customer experience

    Computer literacy and written communication expert
    Effective oral communication and problem-solving skills

    Clerical expert
    Proficient in HR Information System Application
    Thorough decision maker

    Strong interpersonal skills
    Office Operations External Awareness
    Flexible and able to adjust to change easily

Fayetteville State University Fayetteville, NC Expected in 12/2012 Bachelor of Arts : Education - GPA :
Work History
Perry Ellis International Inc. - Spice Department Operator
Elizabeth, NJ, 08/2020 - Current

Operate all clean in place (CIP) and clean out of place (COP) systems as necessary.
Maintain cleanliness of machinery, facility structures such as racking, windows, walls and exterior of plant.
Ensure all chemicals, buckets and pumps are properly tagged according to safety requirements.
Complete routine paperwork and data entry.
Assist machine operators in gathering production supplies, packaging materials and loading equipment.
Assist in hand-packing and hand-stacking products and cases onto pallets.
Safely operate cardboard baler, bottle bagger and de-bagger and other equipment.
Empty and dispose of outdated products in accordance with established guidelines.
Follow established programs, policies and practices to produce safe quality foods that meet regulatory and company requirements.

U.S. Army - Human Resources Sergeant
City, STATE, 10/2013 - 06/2020

Developed innovative, cost effective solutions to address difficult, sensitive or complex issues.
Partnered with managers to build and develop sound plans for tasks and projects while recognizing interdependencies.
Completed daily tasks with minimal supervision, met priorities, and achieved results based on the organization’s goals and objectives.
Provided strategic ideas to streamline day-to-day operations.
Flexible and able to respond in a timely fashion to changing requirements, priorities, and short deadlines.
Demonstrated a thorough understanding of relevant regulations, guidelines, laws and directives.
Maintained filing systems of various records.
Reviewed documents for completeness and compliance with established guidelines.
Utilized office automation equipment and software in order to prepare a variety of forms and correspondence.
Prepared written communication in a clear and concise manner with correct format, grammar, spelling, and punctuation.
Established effective communication systems to ensure a two way flow of communication.
Able to apply complex fact-finding, analytical and problem solving methods and techniques.
Experienced with using computers to input and extract, query, and research data in database systems, as well as performing office applications.
Managed a wide range of administrative actions and processes.
Prepared written correspondence and other documents.
Created and presented detailed statuses and completion metrics, including uninitiated, in-progress and completed to senior leadership.
Proven ability to meet strict suspense and work diligently within allotted time frames.
Sought resolutions for identified problems through individual and collaborative efforts.
Created written documents such as emails, letters, and reports on a daily basis to provide information and guidance using various Microsoft Office programs.
Modified information in system to keep program information current.
Identified problems, reviewed production standards, and made recommendations for solutions.
Provided notices to personnel of policy changes.
Experienced with responding to inquiries from higher headquarters and field inquiries regarding previous actions, past decisions, or other non-routine circumstances.
Ability to type over 40 words per minute.

Dick's Sporting Goods, Inc - Customer Service Shift Leader
City, STATE, 01/2013 - 05/2013

Front-end customer engagement and point-of-sale interaction.
Managed cash register transactions, checks, credit cards, and cash handling.
Upheld company standards for merchandise presentations of apparel
Promoted company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
Assisted the store management team with general supervision in assigned department and other areas of the store as needed.
Communicated clearly through direct on-floor work assignments, leading & communicating company objectives to associates, and provided on-floor training of all associates.
Demonstrated the ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
Supported company standards of passionate customer service and selling through customer engagement Compliance to loss prevention standards and audit requirements.

Best Buy - Customer Service Lead
City, STATE, 12/2009 - 12/2011

Created positive and profitable customer solutions on the telephone utilizing relationship selling and other techniques.
Answered all store in-bound phone calls and efficiently handling them directly.
Consulted with employees throughout the store to resolve inquiries, and follow-up with customers in a friendly and professional manner.
Retrieved merchandise from the sales floor to hold for customers and maintain in the holding area.
Processed and tracked all sales made through POS in accordance with SOP Acted as a center of communication within the store using radios to communicate with associates.
Performed operations and administrative duties for the store leadership team.
Ensured friendly, accurate, and efficient service.
Handled cash, credit card processing, branded payment strategy execution, gift card sales/redemptions, dotcom sales & fulfillment, and returns and exchanges.

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School Attended

  • Fayetteville State University

Job Titles Held:

  • Spice Department Operator
  • Human Resources Sergeant
  • Customer Service Shift Leader
  • Customer Service Lead


  • Bachelor of Arts

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