Specimen Collector resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Focused job seeker motivated to deliver seamless and pleasant healthcare experience to patients. Offering a six year background in specimen collection. Skilled at data entry, recordkeeping and maintaining confidentiality. Looking for a new position in a fast-paced environment.
Skills
Microsoft office, Microsoft excel, Microsoft word, Microsoft Outlook.
Medical Office Experience, ICD-9, ICD-10, HIPAA, Electronic Medical Records, Insurance Verification, Specimen Collection / Processing, Data Entry, Computer skills.
Self Management, Customer service, Communication skills, Computer literacy, Typing, Cash handling.
Telephone etiquette, Time Management, Organizational Skills, Filing, Multitasking, Detail Oriented
Fostered open communication between the client and Aegis Sales Management.
Followed the standard operating procedures (SOPs) for sample collection.
Collected specimen samples from patients and prepared samples for additional laboratory testing.
Utilized Electronic Lab Requisitions (ELR) for sample processing and submission.
Completed and maintained required Compliance Training (HIPAA Training, etc.)
Performed data entry tasks and utilized multiple computer programs including electronic medical record (EMR) systems to complete job.
Verified patient insurance and insurance eligibility.
Ensured sample requisitions were complete and all information was correct.
Established, and maintained multiple log sheets and logbooks to keep paperwork organized.
Discussed payment options with patients and took payments when needed.
Maintained inventory, ordered supplies and managed budget with Regional Sales Manager (RSM) and Area Sales Manager (ASM)
Assisted client(s) with COVID specimen processing and sending specimens to laboratory with urgency to ensure COVID patients would have their results as soon as possible.
Complied with all safety requirements including the use of personal protective equipment (PPE)
Resolved any questions or concerns from disgruntled patients.
Aided doctors and medical staff with retrieval of patient results and paperwork.
Informed doctors of any delayed specimens, and educated doctors on sample results when needed.
Used Microsoft Outlook to maintain regular communications with RSM and ASM, as well with the laboratory, IT, and other company employees when needed.
Teamed with RSM in starting up several new clients and aided those clinics as they began using Aegis for their laboratory testing.
Undertook multiple clinics at once to ensure the growth of the company.
Assisted in gathering resumes and aided in interviewing possible candidates.
Trained new hires to help company grow and ensure daily operations ran effectively and efficiently.
Provided leadership to others through example and sharing of knowledge/skill.
Sales Associate/Assistant Store Manager, 10/2011 - 05/2015 A. Duie Pyle, Inc – Albany, NY,
Managed paperwork and kept logs of daily sales/sale records
Handled money and made bank deposits
Aided customers with any questions or concerns
Helped maintain online website/store
Managed inventory (in-store and online) and assisted in ensuring the company ran efficiently
Handled telephone inquiries
Packaged online purchases and brought packaged to post office when needed
Data Entry Clerk, 12/2012 - 11/2013 Envision Healthcare – San Luis Obispo, CA,
Searched patient files for certain tests performed
Confirmed office ELR showed accurate patient information
Compared paperwork to office ELR to ensure the ELR was showing the accurate information of tests performed
Utilized Microsoft Excel to take account of which information was correct and incorrect
Maintained office and patient confidence by keeping information confidential outside of office operations,
Verified entered patient data by reviewing, correcting, deleting, and reentering data
Customer Service Representative, 02/2012 - 10/2012 Sykes Enterprises, Incorporated – City, STATE,
Quickly searched for customer accounts upon first ring to ensure fast service for said account holder calling in
Provided expert customer service to callers and diffused disgruntled callers when needed
Used multiple computer programs and multitasking skills to complete my job
Researched how to handle procedures in a very timely manner if unsure how to help the callers inquiry, while assuring
with confidence to the callers that their matters will be handled
Used spreadsheets daily to track call transfers or call escalations and purpose for customer calls
Updated account holders information if needed
Guided callers in navigating the banking website over the phone,
Informed customer on the kind of account they had to help them better understand how to avoid banking fees in the
future
Collaborated with language translators to provide excellent customer service to non-English speaking callers, and ensured
them their matters would be attended to professionally and in a timely fashion
Acquired excellent customer call surveys,
Answered and handled calls in a timely manner
Education and Training
High School Diploma: , Expected in 07/2009 - Lakewood High School - Sumter, SC, GPA:
: , Expected in - Central Carolina Technical College - Sumter, South Carolina GPA:
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