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specialty supervisor resume example with 13 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hands-on Banquet Manager overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences. Highly communicative professional with more than 38 years of expertise working for high-end hotel chains. Team player with ability to provide exceptional guest service. Experience in hotel management positions at luxury resorts delivering high levels of customer satisfaction. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in food service industry. Experienced Bar Manager offering 20 years in restaurant service. Knowledgeable about sales, marketing and inventory controls. Friendly and helpful Bartender/Server with prompt nature and willingness to work flexible schedule. Dedicated to top-quality service while maintaining efficiency and compliance with safe food-handling practices. Enthusiastic restaurant professional with expertise in mixology, beer, liquor and wine along with solid background in team leadership and business decision making. 38 years in field with strong desire to drive business success. Talented bar management professional able to maximize team performance and bar sales through top management skills and business acumen. Responsive team leader with strong leadership background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Employee development
  • Dietary restriction planning
  • Food procurement
  • Corporate event management
  • Revenue assessment
  • Staff management
  • Venue coordination
  • Food safety and sanitation
  • Office and staff streamlining
  • Guest experiences
  • Policy and procedure adherence
  • Brand management
  • Reservations management
  • Guest accommodations
  • Product stocking
  • Outgoing and energetic
  • Scanner operation
  • Order accuracy
  • Guest seating arrangements
  • Item promotion
  • To-go order preparation
  • Written communication
  • Training personnel
  • Management
  • Front-of-house display creation
  • Event management
  • Dexterity
  • Customer service oriented
  • Problem-solving
  • Food tray carrying
  • Italian Cuisine knowledge
  • Contract Negotiations
  • Employee training
  • Ordering and invoicing
  • Bar terminology expertise
  • Bending, stooping and turning
  • Depth perception
  • Prioritizing
  • Daily specials memorization
  • Time management
  • Guest relations management
  • Kitchen staff coordination
  • Food spoilage prevention
  • Multitasking
  • Fine-dining expertise
  • POS inventory system operation
  • Working in coolers and freezers
  • Strong communication skills
  • Upselling techniques
  • Menu presentation
  • Employee training and development
  • Menu planning
  • Table setting
  • Decision-making
  • Cash handling expert
  • Critical Thinking
  • Bill computation
  • Shipping and receiving background
  • Merchandising and displays
  • Excellent judgment
  • Safe food handling
  • Service industry background
  • Quick learner
  • Guest relations
  • Inventory control
  • Effective trainer
  • Efficient precision
  • Food and beverage pairings
  • Building brand awareness
  • Leadership development
  • Driving business growth
  • Customer outreach
  • Leadership
Experience
03/2020 to Current Specialty Supervisor Universal Forest Products, Inc. | Rowesville, SC,
  • Supervised and trained staff on service techniques, boosting overall customer satisfaction.
  • Demonstrated store's values and mission through customer service to ensure complete customer satisfaction.
  • Contributed to positive, organized store appearance through team direction and pack down.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
10/2019 to Current Banquet Manager Kimpton Hotels | Huntington Beach, CA,
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Supervised and mentored kitchen and serving staff.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Liaised with venue management to monitor logistics and timelines.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
04/2016 to 05/2019 Hospitality Specialist Ricoh Americas Corporation | Tampa, FL,
  • Increased customer service ratings by 30% through personable service.
  • Boosted hotel quality and service scores from 40% to 85% by motivating and supporting 7 employees.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Secured restaurant reservations by phone and on site for guests.
  • Sourced, selected and negotiated with 6 vendors and suppliers, saving $1500 per 6 months.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Collaborated with various team members to ensure guests' requests are met.
11/2004 to 06/2012 Bar Manager Marriott Vacations Worldwide | Jensen Beach, FL,
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Consulted with owners to organize special events and promotions such as trivia nights to bring in new customers.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Shrunk inventory costs 20% through proactive evaluation and adjustment of vendor relationships.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Enhanced business productivity by training 7 team members and 7 servers on best practices and protocols.
  • Kept accurate inventories and notified owners of ordering needs for liquor, beer, wine and bar supplies.
  • Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele.
Education and Training
Expected in 5 1985 to to Associate of Arts | Cosmetology Brighton Institute of Cosmetology, Inc., Brighton, MI GPA:
Expected in 5 1985 to to High School Diploma | Brighton High School, Brighton, MI GPA:

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Resume Overview

School Attended

  • Brighton Institute of Cosmetology, Inc.
  • Brighton High School

Job Titles Held:

  • Specialty Supervisor
  • Banquet Manager
  • Hospitality Specialist
  • Bar Manager

Degrees

  • Associate of Arts
  • High School Diploma

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