specialty escalations supervisor resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Focused professional administrative and escalations supervisor with over 10 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor and Medical Professional delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude to adapt to any situation. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Report writing
  • Scheduling and calendar management
  • Data entry
  • Computer skills
  • Teambuilding
  • Organizational skills
  • Relationship building
  • Friendly, positive attitude
  • People skills
  • Planning & organizing
  • Reliable & trustworthy
  • Communication
  • Conflict resolution
  • Decision-making
Specialty Escalations Supervisor, 11/2011 to Current
ClinicaBoulder, CO,
  • Assist Customer Service, Billing Disputes, Online Technical Support and other specialty departments with inquries/questions from base agents to help with clients accounts
  • Deescalate calls that have been escalated to a supervisor
  • Mentor/Train less experienced or new agents
  • Pull statistics of agents coaching to develop them further in their career
  • Determine customers' financial services needs and prepare proposals to sell services that address these needs
  • Review business trends to advise customers regarding expected fluctuations
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Refer unresolved customer grievances to designated departments for further investigation
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Medical Assistant, 02/2009 to 03/2010
Sas InstituteWa, WA,
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Authorize drug refills and provide prescription information to pharmacies
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Schedule appointments for patients
  • Prepare and administer medications as directed by a physician
  • Show patients to examination rooms and prepare them for the physician
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients
  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
Medical Office Administrator, 12/2006 to 01/2009
Rapid Ray LLCCity, STATE,
  • Direct or coordinate the supportive services department of a business, agency, or organization
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency
  • Acquire, distribute and store supplies
  • Plan, administer and control budgets for contracts, equipment and supplies
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained
  • Protect the security of medical records to ensure that confidentiality is maintained
  • Review records for completeness, accuracy, and compliance with regulations
  • Retrieve patient medical records for physicians, technicians, or other medical personnel
  • Release information to persons or agencies according to regulations
  • Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
Education and Training
Medical Assisting Certificate Clinical Medical Assisting: , Expected in 08/2006 to Apollo College - Tucson, AZ

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Resume Overview

School Attended

  • Apollo College

Job Titles Held:

  • Specialty Escalations Supervisor
  • Medical Assistant
  • Medical Office Administrator


  • Medical Assisting Certificate Clinical Medical Assisting

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