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When it comes to being taught, I love to learn. I have always been interested in learning different languages. I would say I can pick up on things pretty quickly. Once I've learned it, it's engraved into my head. I am someone who is constantly thinking and observing. Usually I am someone who catches small details and takes initiative into new projects. Although I worked as a server for only two months, I enjoyed every bit of it. It brought me back to my childhood of pretending to own a restaurant. Dog Training has become one of my greatest achievements. To become the lead trainer for my location is wonderful. I am still young and I feel that now is the time to explore more into the workforce.
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- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assessed customer account information to determine current issues and potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved inquiries to consistently meet performance benchmarks.
- Trained new employees on processes to promote productivity team-wide.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
- Monitored and maintained compliance with internal controls and government regulations.
- Take drink orders for customers and ensure they receive their favorite drink upon requests.
- Wash dishes and other areas to keep tidy and set coworkers up for success.
- Spot clean and deep clean lobby area to standards of both Starbucks and Fred Meyer.
- Make drinks for customers with their preferences.
- As well as communicating with them on missing details such as whipped cream or leaving room for cream.
- Keeping track of small wear timer, creamer timer and drip brew timer to ensure everything is ready for customers.
- Checking dates to make sure everything is fresh and gets rotated to the first in first out system.
- Operated cash register, collected payments and provided accurate change.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Adapt teaching methods and instructional materials to meet students' varying needs, abilities, and interests.
- Observe and evaluate students' work to determine progress and make suggestions for improvement.
- Conduct classes, workshops, and demonstrations to teach techniques, or methods.
- Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Utilized positive training methodologies, including food and toy rewards, marker training, humane training tools and verbal and leash corrections.
- Discussed effective canine socialization methods with pet owners and explained proper use of commands, including sit, stay and down.
- Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
- Conducted training classes and assisted with animal behavior help requests and enrichment programs.
- Cared for pets during owners' absences.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Write food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Take orders for food or beverages.
- Serve food or beverages, and prepare or serve specialty dishes at tables as required.
- Present menus and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after guests have finished dining.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Inform customers of daily specials.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
LAKE OSWEGO HIGH SCHOOL - Lake Oswego, OR,
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Resume Overview
School Attended
- LAKE OSWEGO HIGH SCHOOL
Job Titles Held:
- SPANISH CREDIT CARD CUSTOMER SERVICE SPECIALIST
- BARISTA
- DOG TRAINER
- DINNING ROOM SERVER
Degrees
- High School Diploma
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