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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

When it comes to being taught, I love to learn. I have always been interested in learning different languages. I would say I can pick up on things pretty quickly. Once I've learned it, it's engraved into my head. I am someone who is constantly thinking and observing. Usually I am someone who catches small details and takes initiative into new projects. Although I worked as a server for only two months, I enjoyed every bit of it. It brought me back to my childhood of pretending to own a restaurant. Dog Training has become one of my greatest achievements. To become the lead trainer for my location is wonderful. I am still young and I feel that now is the time to explore more into the workforce.

Skills
  • Spanish translation
  • Call center operations
  • Customer support
  • Payment processing
  • Store management
  • Behavior modification
  • Planning
  • Fluent in Spanish
Experience
03/2020 to 07/2021
SPANISH CREDIT CARD CUSTOMER SERVICE SPECIALIST Grand Beach Hotel Miami Beach, FL,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Trained new employees on processes to promote productivity team-wide.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
  • Monitored and maintained compliance with internal controls and government regulations.
12/2018 to 02/2019
BARISTA Natural Pawz The Woodlands, TX,
  • Take drink orders for customers and ensure they receive their favorite drink upon requests.
  • Wash dishes and other areas to keep tidy and set coworkers up for success.
  • Spot clean and deep clean lobby area to standards of both Starbucks and Fred Meyer.
  • Make drinks for customers with their preferences.
  • As well as communicating with them on missing details such as whipped cream or leaving room for cream.
  • Keeping track of small wear timer, creamer timer and drip brew timer to ensure everything is ready for customers.
  • Checking dates to make sure everything is fresh and gets rotated to the first in first out system.
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.
12/2016 to 12/2018
DOG TRAINER PETCO City, STATE,
  • Adapt teaching methods and instructional materials to meet students' varying needs, abilities, and interests.
  • Observe and evaluate students' work to determine progress and make suggestions for improvement.
  • Conduct classes, workshops, and demonstrations to teach techniques, or methods.
  • Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Utilized positive training methodologies, including food and toy rewards, marker training, humane training tools and verbal and leash corrections.
  • Discussed effective canine socialization methods with pet owners and explained proper use of commands, including sit, stay and down.
  • Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
  • Conducted training classes and assisted with animal behavior help requests and enrichment programs.
  • Cared for pets during owners' absences.
12/2016 to 12/2016
DINNING ROOM SERVER THE SPRINGS City, STATE,
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Write food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Take orders for food or beverages.
  • Serve food or beverages, and prepare or serve specialty dishes at tables as required.
  • Present menus and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after guests have finished dining.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Education and Training
Expected in 05/2018
High School Diploma:
LAKE OSWEGO HIGH SCHOOL - Lake Oswego, OR,
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
English:
Native/ Bilingual
Negotiated:
Chinese (Mandarin):
Elementary
Negotiated:

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Resume Overview

School Attended

  • LAKE OSWEGO HIGH SCHOOL

Job Titles Held:

  • SPANISH CREDIT CARD CUSTOMER SERVICE SPECIALIST
  • BARISTA
  • DOG TRAINER
  • DINNING ROOM SERVER

Degrees

  • High School Diploma

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