Spa Technician Resume Example
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SPA TECHNICIAN
Summary
Efficient Barista with 2-year background specializing in quality drinks and latte art. Committed to the highest level of professionalism and customer satisfaction. Accustomed to taking orders with smile and making delicious specialty drinks.
Skills
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Experience
08/2020 - CurrentSpa TechnicianGrand Casino | Ml Corporate Ventures , MN
- Provided excellent customer service and skin care treatments to all clients.
- Meticulously maintained spa appearance and cleanliness.
- Monitored product freshness, appearance and cleanliness to improve quality control.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Set up patient rooms and sterilized equipment.
- Supported profitability by upselling products and services and processing sales.
- Gave patients float treatments and educated on procedures.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
06/2018 - 09/2019BaristaKimpton Hotels | Key West , FL
- Received and accurately processed customer payments.
- Created hand-crafted beverages based upon customer preferences, resulting in increase in sales.
- Redesigned coffee menu for improved readability.
- Developed knowledge of teas, including growing practices and flavor profiles.
- Maintained calm demeanor during high-volume periods and special events.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Cleaned and sanitized work areas, utensils and equipment.
- Maintained highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Developed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Performed minor maintenance and repairs on espresso equipment and handled troubleshooting tasks to keep coffee machines operational.
- Protected store assets and facilities by complying with company policies and procedures.
- Gave details on coffee blends and preparation descriptions to customers.
- Addressed and resolved customer concerns by talking and explaining to maintain brand loyalty.
- Operated cash register, collected payments and provided accurate change.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted over 30 customers daily, answered questions and recommended drinks and pastries.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Educated customers on beverage menu items and provided samples of daily brews.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Brewed approximately 2 batches of coffee per hour, keeping watchful eye on levels to avoid empty machines during peak shop hours.
- Weighed, ground and packed coffee per customer orders.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Increased special item sales via daily menus with changing specials.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Listened to customer desires and needs to recommend optimal products.
- Resolved customer disputes with tact and professionalism.
- Prepared more than 20 drinks per shift with high accuracy and consistently strong customer satisfaction.
- Greeted guests with pleasant smile and superior customer service.
09/2017 - 12/2017BaristaKimpton Hotels | Baltimore , MD
- Received and accurately processed customer payments.
- Cleaned and sanitized work areas, utensils and equipment.
- Maintained highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Protected store assets and facilities by complying with company policies and procedures.
- Gave details on coffee blends and preparation descriptions to customers.
- Operated cash register, collected payments and provided accurate change.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Educated customers on beverage menu items and provided samples of daily brews.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Weighed, ground and packed coffee per customer orders.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Listened to customer desires and needs to recommend optimal products.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Checked temperatures of freezers, refrigerators and heating equipment on an hour basis.
- Resolved customer disputes with tact and professionalism.
- Greeted guests with pleasant smile and superior customer service.
Education and Training
05/2018High School Diploma
Uintah High School | City, State
Uintah High School | City, State
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Resume Overview
School Attended
- Uintah High School
Job Titles Held:
- Spa Technician
- Barista
Degrees
- 05/2018 High School Diploma
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