(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Motivated business professional bringing 6 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Creative Business Owner with exceptional background spent in Heath and service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.

Forward-thinking Receptionist with extensive knowledge. Known for success in Beauty/health industries and leading employees to complete& tasks. Dedicated to efficient conflict resolution and excellent customer services.

Talented professional with expert sale. Composed persona known for having excellent drive. Insightful with 6 years of customer service .

  • Effective leader
  • Coaching and mentoring
  • Relationship building
  • Financial Management
  • Project Management
Z. Vance High School Charlotte, NC, Expected in 06/2016 Diploma : - GPA :
Hampton University Hampton, VA Expected in 05/2022 Bachelor Of Liberal Studies : Education Administration - GPA :
  • Certified Body Sculptor , 310body - 2021
  • CPR Training - 2021
  • Certified Reflexologist , - Dr.White-2020
Work History
Gfa International - Spa Owner
Kansas City, KS, 09/2020 - Current
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Trained and motivated employees to perform daily business functions.
  • Maintained motivated and well-paid sales team by calculating commission payments on time.
  • Optimized team hiring, training and performance.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

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  • Provided outstanding coaching to employees to boost productivity.
Bjc Healthcare - Receptionist
Farmington, MO, 02/2017 - 05/2020
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

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  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Corresponded with clients through email, telephone or postal mail.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Provided clerical support to company employees by copying, faxing and filing documents.
Servicemaster Clean - Assistant Teacher
Sparta, WI, 12/2018 - 03/2020
  • Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Collaborated with instructor to assist lesson and curriculum planning efforts.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Delivered group teaching in classroom setting and implemented individual student support.
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
  • Promoted physical, mental and social development using classroom games and activities.
  • Recorded grades for coursework and tests in online reporting system.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Tutored students in reading, language arts and other subjects.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Completed daily reports, meal count sheets and attendance logs.

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  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
Food Lion - Assistant Supervisor
City, STATE, 06/2018 - 08/2019
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Maintained safety records and accident reports for human resources.
  • Trained assembly finishers and evaluated quality of work.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.

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  • Met with vendors to review purchase options and negotiate contract terms.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Set overall vision and provided team leadership.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Oversaw and optimized work of craftsmen performing high-quality, precision work.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

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School Attended

  • Z. Vance High School
  • Hampton University

Job Titles Held:

  • Spa Owner
  • Receptionist
  • Assistant Teacher
  • Assistant Supervisor


  • Diploma
  • Bachelor Of Liberal Studies

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