Spa Owner resume example

• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Resolved customer problems and complaints.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.

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• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Corresponded with clients through email, telephone or postal mail.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Scheduled and confirmed appointments and meetings for senior management team.
• Provided clerical support to company employees by copying, faxing and filing documents.

• Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
• Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
• Collaborated with instructor to assist lesson and curriculum planning efforts.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Delivered group teaching in classroom setting and implemented individual student support.
• Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
• Promoted physical, mental and social development using classroom games and activities.
• Recorded grades for coursework and tests in online reporting system.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Tutored students in reading, language arts and other subjects.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Tutored struggling students individually and in small groups to reinforce learning concepts.
• Completed daily reports, meal count sheets and attendance logs.

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• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.

• Supported Supervisor by preparing production reports and collating quality documentation.
• Revised work practices to improve efficiency, boost quality and meet production goals.
• Maintained safety records and accident reports for human resources.
• Trained assembly finishers and evaluated quality of work.
• Coordinated with day shift supervisor to balance staffing as workloads changed.

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• Met with vendors to review purchase options and negotiate contract terms.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Set overall vision and provided team leadership.
• Introduced team contests and goals to enhance productivity and improve employee morale.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Oversaw and optimized work of craftsmen performing high-quality, precision work.
• Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.