Dedicated and detail oriented Spa Manager and Receptionist, seeking a position within a growing business, which will enable me to utilize my expertise in problem solving, customer service and client relations.
Skills
MindBody Software, Clientrak, Salon Iris,
QuickBooks Pro, QuickBooks Point-of-sale, Mac and PC proficient, Excel, Word, PowerPoint, WordPerfect, Social Media.
Experience
02/2016 to 05/2017
Spa ManagerFour Seasons Hotels Inc – Nevis, MN,
Responsible for daly operations of spa.
Responded and resolved client and staff issues.
Managed staff schedule.
Implement new operating system as well as social media.
Managed inventory and merchandized spa boutique.
Conducted employee reviews/evaluations.
Responsible for hiring and training front desk staff.
Maintained regular client basis schedules and profiles.
Maintained database for clients.
04/2012 to 07/2014
Spa ManagerFour Seasons Hotels Inc – Bogota, NJ,
• Responsible for daily operations of spa including opening and closing.
• Handled all client intake and outtake.
• Helped to maintain a high end feel for clients.
• Achieved sales goals as well as product sales.
• Helped plan and execute events.
• Organized and executed monthly staff meetings.
• Designed and implemented all employee handbooks and training manuals.
10/2013 to Current
Owner/Event PlannerStylings Events – City, STATE,
Event company specializing in shopping events, expos and festivals.
Set up, market and launch events.
Specializing in the use of social media for marketing and planning.
Hired and Trained staff to oversee and execute day of events.
09/2010 to 11/2011
The Face & Body Spa, Salon and BoutiqueSpa Manager/Spa Coordinator – City, STATE,
Responsible for overall management of the Spa,Salon, boutique as well as a staff of 25+.
Helped Maintain a friendly, holistic environment for clients.
Duties included; hiring, training employees, maintaining sales goals and individual employee goals.
Planning/coordinating spa events and spa parties.
01/2008 to 09/2010
Store Manager/Event PlannerBeautyland Couture – City, STATE,
Responsible for entire launch and continued management of store.
Duties including hiring/training employees, set up/visual appeal of store, payroll, inventory control and purchasing.
Instrumental in the implementation and maintenance of database.
Planned and executed all store events, product launches, customer in-store parties.
Education and Training
Expected in 2006
Bachelor of Science: Management, Marketing Minor Philadelphia University - Philadelphia, Pa GPA:
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