Spa Manager Resume Example Massage Envy

SPA MANAGER

Professional Summary

Meticulous [Job Title] with [Number] years of experience in challenging managerial position. Devoted to organization and excellent customer service through streamlining office functions and cutting costs without sacrificing quality. Expert in employee supervision and training teams in [Task] and [Task]. Well-versed in effective inventory management and [Area of expertise]. Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Skills

Spa operations
Employee training
Hiring procedures
Schedule Management
Conflict mediation
POS system operation
Supervision
Project organization

Problem resolution
Process improvement
Team management
Business operations
Relationship development
MS Office
Operational improvement

Work History

Spa ManagerFeb 2020 - Current
Massage EnvyCollierville , TN

Diversified service offerings with integration of [Type] and [Type] technologies and over $[Amount] in new equipment.
Oversaw operations by managing activities related to [Task] training, treatment procedures, budget maintenance, insurance, inventory management and marketing.
Led spa tours for new members to familiarize guests with services provided.
Worked with suppliers to identify cost savings opportunities resulting in [Number]% reduction in expenses.
Maintained front desk workstation by keeping it clean and organized.
Maximized efficiency through time management and staff supervision to boost productivity.
Greeted spa guests in warmly to create positive first impression of spa.
Utilized promotions, print and digital marketing to attract new clients.
Oversaw upkeep of entire facility and notified maintenance for service repairs.
Recorded product sales into spa's weekly income report.
Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
Conducted internal audits of spa finances and completed basic accounting functions, including payment collection and bank reconciliations, to maintain accurate records.
Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Sustained operational efficiency, employee performance levels and customer service standards to increase overall spa profits by [Number]%.
Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
Increased customer satisfaction by resolving [Product or Service] issues.
Monitored social media and online sources for industry trends.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Led [Type] team in delivery of [Type] project, resulting in [Result].
Worked with [Type] customers to understand needs and provide [Type] service.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Supervisor-assistant ManagerOct 2017 - Feb 2020
Four Seasons Hotels IncMiami Beach , FL

Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Interviewed, hired and trained new employees for [Job title] position.
Identified individual employee's unique work styles and adapted management methods.
Set overall vision and provided team leadership.
Measured team performance and reported metrics to leadership team members.
Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
Directed staff of [Number] personnel and managed budget totaling $[Amount] annually.
Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Provided supportive link between external customers and internal operations.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Delegated tasks to others on grooming team.
Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Audited and documented all processes and procedures for new accounts department.
Maintained compliance with company policies, objectives and communication goals.
Analyzed equipment breakdowns using various troubleshooting methods.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.

Spa ReceptionistJun 2013 - Oct 2017
Lawson Products, Inc.Fresno , CA

Developed relationships with guests to meet client needs and encourage repeat service.
Achieved specified sales targets by promoting special treatments, additional services, and products.
Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
Learned details of types of treatments and procedures in order to answer questions from spa guests.
Escorted clients to correct spa areas including treatment rooms and offices.
Tracked scheduled treatments using [Software].
Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Communicated with spa team members if clients canceled or changed appointment times.
Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
Introduced new beauty products to consumers by informing clients about use and benefits.
Consistently kept reception area clean and tidy and maintained presence at desk area.
Listened closely to customer complaints and responded appropriately to issues.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Sorted, received and distributed mail correspondence between departments and personnel.
Kept reception area clean and neat to give visitors positive first impression.
Orchestrated more than [Number] timely shipments between offices and customers.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Collected, sorted, distributed and sent mail and packages.
Set [Type] appointments for [Job title] employees.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Kept records in [Software] to maintain [Type] data by entering and updating information.
Organized and scheduled office meetings as well as client appointments for team of [Number] professionals, effectively accommodating hectic agendas.
Assisted over [Number] customers via phone each [Timeframe].
Routed incoming mail and messages to relevant personnel without delay.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Collected [Product or Service] payments from clients and updated account balances.
Balanced [Job title] availability, customer schedules and maximum load levels when scheduling appointments.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
Scheduled office meetings and client appointments for team of [Number] professional [Job title]s.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Received and routed business correspondence to correct departments and staff members.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Operated multi-line telephone system to independently handle over [Number] calls each day.
Provided clerical support to [Number] company employees by copying, faxing and filing documents.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Resolved customer problems and complaints by [Action].
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Wrote professional business documents, such as [Type] and [Type].
Monitored and screened visitors to verify accessibility to inter-office personnel.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.

Sales RepresentativeJun 2009 - Jan 2010
Jamal Al OrdonCity , STATE

Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Devised and implemented product strategies for filling market gaps and driving consistent sales.
Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
Fostered close-nit partnerships with customers to uncover and meet specific goals.
Created and executed reorganization plan, training and development programs and implemented process improvements.
Increased revenue by acquiring new customers and determining needs to offer relevant products.
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Initiated sales strategies by recruiting new clients through approved methods.
Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Drove business development through proactive networking and relationship-building strengths.
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Developed and delivered engaging sales presentations to convey product benefits.
Built strong rapport with clients by understanding needs and clearly explaining products.
Communicated with customers to understand needs and recommend appropriate solutions.
Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations.
Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Helped resolve client problems quickly with superior customer service.
Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue.
Utilized professional sales techniques to persuasively communicate with clients.
Completed customer contracts and warranties as part of administrative aspects of sales.
Efficiently solved complex problems that impacted management.
Recommended accurate and effective solutions to customers after identifying problems.
Set up calendar with customer birthdays and other special events for personal touch.
Provided sales consultations on functional and stylistic benefits of each custom product.
Coordinated trade shows and created marketing collateral to reach greater potential customers.
Cultivated sales and new business opportunities in new markets to achieve bottom-line results.
Identified client needs, built relationships and overcame objections to drive sales.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
Generated and followed up on lead lists resulting from specific marketing campaigns.
Proactively managed client correspondence and recorded all tracking and communications.
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Built business by hosting and attending events, launching special promotions and reaching out to local experts.

Education

Associate of Science: Chemical Laboratories, Food Control Lab, Food Mic.Apr 2012
Royal Scientific Society Amman – Jordan City

Resume Overview

School Attended

Royal Scientific Society Amman – Jordan

Job Titles Held:

Spa Manager
Supervisor-assistant Manager
Spa Receptionist
Sales Representative

Degrees

Associate of Science : Chemical Laboratories, Food Control Lab, Food Mic. Apr 2012

Spa Manager Resume Example

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