Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Current position~ Increased Group Sales by more than 60%
Developed and implemented successful Social Event to bring in additional revenue and exposure monthly
Highest Level of Guest Service & Satisfaction Supervisory Capacity in absence of Manager Preparation of Service Contracts Personalize Service to exceed guest needs / expectations Professional teamwork and efficiency that affect the bottom line Trade Show/ Community Participation Special Event Planning /Development
Customer Assistance and Satisfaction Associate Coaching/Mentoring Store Merchandising Operational/Selling Metrics Inventory Control/Loss Prevention Store/Community Event Planning Multi-Departmental Supervision Daily Opening/Closing Procedures Reorganized the sales floor to meet company demands Addressed customer inquiries and resolved complaints
Highest Level of Guest Service & Satisfaction Personalize Service to meet needs of Clients/Guests Service with Premier Professionalism Involved with Grand Opening and service selection
Client development & satisfaction Development & Implementation of Therapeutic & Aesthetic Programs Development & implementation of Services, Marketing & Pricing Strategies Brand Identification including logo development and marketing materials Retail product purchasing, merchandising & sales Clinical support including Bone Density Testing & appointment scheduling Maintain private massage practice Perform aesthetic services including microdermabrasion and IPL Laser Treatments Event Planning/Coordination Public Speaking Events & Volunteer Services
& May 2009~ May 2011 4 Diamond Client Service & Satisfaction Highest standards of professionalism Personalize treatment for each client La Stone Therapy, Swedish Massage, Pre & Post-Natal Massage, Reflexology, Raindrop Therapy, Aromatherapy & Body Treatments Event Planning/Coordination Provide Input into development of services and products Development and implementation of profit driven services
Customer Assistance and Satisfaction Sales Team Recruitment/Development Store Merchandising Scheduling/Wage Control Store/Community Event Planning Buyer Communication Determined staff promotions and demotions, and terminated employees when necessary.Opened a new store location and assisted in recruiting and training new staff.
Greensboro, NC November 1994 ~ November 1997 Customer Assistance and Satisfaction Multi-Departmental Supervision Promotional Set/Execution Store Merchandising Scheduling/Wage Control Buyer Communication Inventory Control/Loss Prevention Daily Opening/Closing Procedures Reorganized the sales floor to meet company demands.Opened a new store location and assisted in recruiting and training new staff.Trained all new managers on store procedures and policies.
Customer Assistance and Satisfaction Team Building/Motivation Store Merchandising Product Placement/Order Point Inventory Control/Loss Prevention Scheduling/Wage control Determined staff promotions and demotions, and terminated employees when necessary.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
NATIONAL CERTIFICATION 1999 / National Certification Board for Therapeutic Massage &Bodywork
State of Michigan Massage License
Public Speaking Events & Volunteer Services
Petoskey Regional Chamber of Commerce
Guest/Client Satisfaction, Event Planning, Merchandising, Scheduling, Sales,Inventory Control, Loss Prevention,Buying/procurement, Trade Show/Marketing,Pricing, Purchasing, Retail Marketing, Team Building, ~ Sales Associate and succession planning, Coaching, Mentoring, Metrics, Recruitment .
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