Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile

Experienced and results oriented spa director with focus on the luxury segment of the hospitality industry. Revenue and service driven, dedicated to the guest experience and a profitable operation.

Lead a team to achieve the coveted Forbes Travel Guide 5 star spa award for 6 consecutive years, 2009-2014.

Skill Highlights
  • Leadership
  • Customer-oriented
  • Service quality improvement

  • Financial analysis
  • Self motivating
  • Organizational skills
Core Accomplishments

Directed and guided a team of 50+ colleagues to achieve the coveted Forbes 5 star award for 6 consecutive years 2009-2014.

Focused on driving revenue and profitability through contineous enhancement of the guest experience.

Strong leader with mentoring skills. Supporting job fulfillment while pushing self and others for results, leading to long term colleague job satisfaction and a strong team.

Strong problem solving capabilities, focusing on the the core issue and a logical solution.

Initiated and actively participated in major spa renovations, focusing on operational function and working closely with designer. Proposed and initiated several soft goods renovations.

Contributed to several major initiatives within the Spa segment

- Conducted week long inductions for new spa directors joining Mandarin Oriental Hotel Group on 3 occasions.

- Assisted in creating on-line guest survey project as spa specialist as well as conducting global training during implementation.

- Part of task force to resolve challenge areas through the Problem Solving Technologies Leadership course.

Professional Experience
Spa Director, 2008 to Current
Hand & StoneBroomall, PA,

Accountable for all aspects of multi million dollar spa operation.

Member of Executive Committee.

Overseeing a team of 50+ spa and fitness colleagues, including hiring and performance management.

Committed to driving guest experience and constantly raising the bar to exceed expectations.

Focus on standards and consistency through an extensive training program.

Annual budget and marketing plan preparation and accountability.

Prepare annual marketing plan and follow up in support of the budget. Create seasonal, strategic and targeted offers to enhance visibility both locally and nationally as well as generate revenue.

Spa Consultant, 02/2007 to 11/2007
Totally Tan IncCoon Rapids, MN,

Focus on conceptual and practical changes in Spa service, design and efficiency.

Spa Director, 02/2003 to 08/2005
Hand & StoneCarmel, IN,

Responsible for a team of 60+ in a 17 treatment room spa inclusive of 6 spa suites on a private suite level.

Handle all aspects in the spa following the end of external management contract ended.

Creating budgets and marketing plans.

Increased revenues annually year over year and was able to grow team from 50 to 60 colleagues based on demands of the business.

Manager of the Quarter, Q4 2004.

Assistant Spa Director, 10/2000 to 02/2003
Hand & StoneCenter Square, PA,

Part of pre-opening team, including overseeing spa, fitness and pool staff.

Responsible for setting up operational systems, creating and implementing standards.

Assist in creating strategies to drive business and recognition in the society in order to create business opportunities for a new business.

Responsible for scheduling and payroll.

Sourcing vendors for the operation and retail.

Operational focus on back and front of house. Act as spa manager on duty.

Assistant Spa Director, 11/1996 to 10/2000
Hand & StoneChesterfield, VA,

Overseeing the spa front office team and therapist team.

Responsible for the startup of 6 additional treatment rooms, total of 18, including esthetics department.

Research, evaluate and select new treatment lines.

In charge of entire spa operation, including fitness and membership, during the maternity leave of spa director.

Bachelor of Science: Hospitality Management, Expected in 1996
Florida International University - North Miami, FL
Swiss 2 year diploma: Hotel Management, Expected in 1993
Alpina School of Hotel Management - Parpan,

Swiss Hotel school

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School Attended

  • Florida International University
  • Alpina School of Hotel Management

Job Titles Held:

  • Spa Director
  • Spa Consultant
  • Spa Director
  • Assistant Spa Director
  • Assistant Spa Director


  • Bachelor of Science
  • Swiss 2 year diploma

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