Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Motivated customer service representative with over 8 years retail\sales experience in a past-paced environment. Core Strengths: Conflict resolution Strong organizational skills Creative problem solver Developed listening skills Excellent communication skills MS Windows proficient Effective solution development Fast learner with a wide range of practical skills Courteous demeanor Enthusiastic developer of good relations with clients Energetic work attitude Proficient with handling large sums of money Training Markdown and promotion procedures Cash management General store maintenance Familiar with local/state health laws Responsible for inventory control Skilled in product shipping Top sales performer Experience with logging cash movement Telephone inquiries Customer service oriented Convincing sales strategies Daily invoicing Credit card processing Handling reservations Skilled tele-communicator Multi-line phone usage
Highlights
Customer service, customer retention, sales, MS Excel, MS Word, cash handling, data entry and HS diploma
Accomplishments
Experience
04/2013 to Current
Spa Coordinator Mcmenamins Tacoma, WA,
  • Responsible for booking spa appointments for cabanas, daybeds, massages and other available services.
  • Handle guests' requests and questions in a professional manner.
  • Effectively handles cash, credit cards, gift certificates, comps and room charge transactions.
  • Recommends up-sell services that fit the guests' needs.
  • Ability to describe in an articulate manner the spa offerings and their benefits.
  • Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members.
  • Demonstrates respect, sensitivity and concern for guests' needs in a professional manner.
  • Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle.
04/2013 to Current
Cashier/Markdown Associate Aimbridge Hospitality Roseville, CA,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Computed accurate sales prices for purchase transactions.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Directed calls to appropriate individuals and departments.
  • Maintained positive attitude to make customers shopping experiences memorable and pleasant.
  • Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
  • Trained new employees by providing knowledge of specific store tasks and policies.
06/2006 to 02/2012
Marketing Operations Dual-Rate Supervisor Foot Locker Inc. Hayward, CA,
  • Greeted customers approaching the desk to ascertain what each customer wanted or needed.
  • Maintained up-to-date knowledge on procedures, promotions, and general customer service information.
  • Computed accurate information to provide the correct account to each customer.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Worked as a team member performing customer service duties, product assistance and cleaning while providing excellent customer service.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Directed calls to appropriate individuals and departments.
05/2005 to 06/2006
Spa Attendant Caesars City, STATE,
  • Responsible for booking spa appointments for massages and other available services, handling guests' requests and questions in a professional manner.
  • Effectively handles cash, credit cards, gift certificates, comps and room charge transactions.
  • Recommends up- sell services that fit the guests' needs.
  • Ability to describe in an articulate manner the spa offerings and their benefits.
  • Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members.
  • Demonstrates respect, sensitivity and concern for guests' needs in a professional manner.
  • Maintains an understanding of the spa industry and spa philosophy balance, relaxation, unity, and a healthy lifestyle.
04/2004 to 05/2005
Cashier TJ Maxx City, STATE,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Computed accurate sales prices for purchase transactions.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Directed calls to appropriate individuals and departments.
  • Maintained positive attitude to make customers shopping experiences memorable and pleasant.
  • Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
  • Trained new employees by providing knowledge of specific store tasks and policies.
Education
Expected in 2006
Diploma: Accounting
Holy Spirit High School - Absecon, NJ
GPA:
Accounting
Expected in
:
Atlantic Cape Communtiy College - Mays Landing, NJ
GPA:
Skills
articulate, balance, benefits, cash handling, cashier, credit, clientele, excellent customer service, Customer service, data entry, MS Excel, MS Word, philosophy, policies, sales

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Resume Overview

School Attended

  • Holy Spirit High School
  • Atlantic Cape Communtiy College

Job Titles Held:

  • Spa Coordinator
  • Cashier/Markdown Associate
  • Marketing Operations Dual-Rate Supervisor
  • Spa Attendant
  • Cashier

Degrees

  • Diploma

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