LiveCareer-Resume

spa coordinator resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Organized, hardworking, passionate, and dependable candidate successful at managing multiple priorities with a positive attitude. Committed to meeting big-picture goals with the willingness to take on added responsibilities to achieve the company vision.

Skills
  • Client records management
  • Commitment to quality and service
  • Employee hiring and retention
  • Staff motivator
  • Relationship/team building
  • Advanced interpersonal skills
Work History
Spa Coordinator, 11/2020 to Current
McmenaminsWest Linn, OR,
  • Monitored access of guests and escorted to treatment areas.
  • Answered questions about spa, treatments offered and spa's amenities.
  • Recommended and sold spa packages based on client's preferences and needs.
  • Interacted with guests daily and provided positive impression of spa.
  • Recorded weekly supply and inventory needs and made regular orders worth $2,000+.
  • Promoted spa services and fostered new business by assisting with organizing promotional events.
  • Maintained solid knowledge base of all spa and resort products and services.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Communicated with various product vendors to select products to stock and sell.
  • Performed clerical duties by compiling, sorting and filing daily transaction receipts.
  • Managed front desk by answering phones, scheduling appointments and greeting guests.
Front Desk Receptionist, 12/2019 to 11/2020
PrimepayMishawaka, IN,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Maintained transaction security by verifying payment cards against identification.
  • Monitored office supplies by checking inventory and placing orders.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Retrieved mail, packages and documents on behalf of staff members/business, promptly verifying receipts and distributing as needed.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted in planning coverage needs and organized services to support incoming special events.
Sales Associate, 04/2019 to 09/2019
Tulalip Casino IncTulalip, WA,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Tracked stock using company inventory management software.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Cosmetologist, 10/2017 to 01/2019
Z Salon & SpaHurstbourne, KY,
  • Researched latest trends in hair and waxing to stay updated on color, style and technique.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Consistently received positive performance reviews from guests.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Education
No Degree: Business Administration, Expected in to NDSCS - Wahpeton, ND,
GPA:
Cosmetologist: Cosmetology, Expected in 10/2017 to Josef's School of Hair Design Inc - Grand Forks, ND
GPA:
  • Honor's List - upholding top three in the graduate class of 2017
  • Awarded Second Place - JAFA
High School Diploma: , Expected in 05/2016 to Lakota High School - Lakota, ND,
GPA:
  • Member of FBLA (Future Business Leaders of America)
  • Honor's List - Freshman to Senior Year

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Resume Overview

School Attended

  • NDSCS
  • Josef's School of Hair Design Inc
  • Lakota High School

Job Titles Held:

  • Spa Coordinator
  • Front Desk Receptionist
  • Sales Associate
  • Cosmetologist

Degrees

  • No Degree
  • Cosmetologist
  • High School Diploma

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